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Extended Stay America - San Francisco - San Carlos

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Traveller (21)
Room & Suite (23)
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Overview
  • Excellent35%
  • Very good15%
  • Average16%
  • Poor16%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
1 Jul.2 Jul.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (127)
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All reviewsmini kitchengreat customer serviceplace to stayenjoyed my staydowntown redwood cityhot coffeehotel staff isrooms are cleanquiet areaample parkinghome away from homestaff was friendlyconvenient locationsan franciscovalmilefreeway
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A TripAdvisor Member
1
Reviewed 29 December 2017 via mobile

We’re traveling for the holidays & visiting California. Booked in this hotel since the rate is so reasonable & in close proximity to a lot of nice places in the Bay Area. I said, “hey why not try this hotel, regardless of the ratings, for...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 30 December 2017

Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. Thanks once more for your business to Extended Stay America, and we look forward to having you as...More

Reviewed 27 December 2017

I checked YELP on review and ask our agent to book me at San Carlos over San Mateo and I'm glad I did that, Very Very friendly front desk people, Front desk manager HARE did a great job going out of his way to move...More

Thank tkimdcc1
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 27 December 2017

Thank you for choosing Extended Stay America for your Christmas weekend. We are delighted to read you and your family loved our courteous service and affordable rates as well as your well-appointed room. Thanks again for being our guest, and we look forward to your...More

Reviewed 24 December 2017

Despite the very busy season, we had a great experience here over the Christmas holidays! Great staff and wonderful manager, Val. Rooms were clean and the staff was able to accommodate all our requests. Great location as well, very accessible to different areas of the...More

Thank Maksim M
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 25 December 2017

Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you...More

Reviewed 16 December 2017

Great accommodations, friendly and helpful staff, feel safe in our room, coin laundry on site (only $2 per machine), coffee in lobby, room was clean, made every effort to help us. Easy parking and access to motel. No fee to park.More

Review collected in partnership with Extended Stay
Thank David M
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 17 December 2017

David, thank you for staying at Extended Stay America and for the wonderful feedback. We are thrilled to read you loved the service offered by our staff and that you were satisfied with everything we offer. Thanks once more, and we look forward to welcoming...More

Reviewed 13 December 2017

If you are looking for a hotel atmosphere, you won't get it here. There was no housekeeping service during my stay. My basic toiletries weren't resupplied. The "continental" breakfast was a joke, oatmeal packets and granola bars. My kitchenette room didn't have any utensils, plates,...More

Review collected in partnership with Extended Stay
Thank Kenneth C
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 14 December 2017

We sincerely apologize for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 130 - USD 278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 130 - USD 278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (21)
Room & Suite (23)
Dining (3)
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Room Tips
"look at it before unpacking. Staff seem very accommodating."
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"All rooms are bright and sunny. Noise level is low. If you have a pet you might want to discuss access to..."
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"3rd floor rooms are must"
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"Room away from elevators and laundry room!"
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