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Extended Stay America - San Francisco - San Carlos

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Traveller (21)
Room & Suite (23)
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Overview
  • Excellent35%
  • Very good15%
  • Average16%
  • Poor16%
  • Terrible18%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (128)
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All reviewsmini kitchengreat customer serviceplace to stayenjoyed my staydowntown redwood cityhot coffeehotel staff isrooms are cleanquiet areaample parkinghome away from homestaff was friendlyconvenient locationsan franciscovalmilefreeway
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1 - 5 of 125 reviews
Reviewed 2 days ago via mobile

Wonderful hotel. I go to Stanford for treatment its very clean wonderful staff very convenient for us. Small kitchen nice beds. Everything you need for a nice stay. Great for families and pets. 25.00 per night per pet.More

Thank jackie97
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 2 days ago

Thanks for the fantastic review of Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next...More

Hotel's Favourite
Reviewed 16 April 2018

I really loved this place! The staff really good and did their job; above and beyond! The room was a typical Extended Stay, but if you need anything (print paperwork, FAX, etc), they were on it! Highly recommend.More

Thank Reginald B
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 16 April 2018

Many thanks for taking the time to review your stay at Extended Stay America. We are glad you enjoyed your stay and that our staff made for a memorable experience. We appreciate you recommending us online and hope to see you again soon. Sincerely, Hotel...More

Reviewed 1 week ago

I arrived after driving a straight 12 hours and was told I had 2 rooms reserved for me. I had only reserved one, but the front desk kept insisting I had two. And I only got 1 confirmation in my email, too. Finally, I got...More

Thank jaykingbundy
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 1 week ago

Jay, thank you for evaluating your experience at our hotel. We apologize for the poor service you received from our staff members while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates...More

Reviewed 4 weeks ago via mobile

Dirty rooms small outdated has a hot plate. So dirty and loud! Checked in and then checked out the same night. Unfriendly staff at front desk, Elevator was disgusting FILTHY. Hotel hallways smell of smoke.More

Thank Wendy W
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 4 weeks ago

Wendy, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More

Reviewed 28 April 2018 via mobile

Stayed a couple nights on business because normally extended stays are pretty nice. This one needs some serious cleaning and updating. My room was on floor one and the water would not drain very fast, so the bathtub would fill as you were showering. The...More

Thank Trenton S
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 28 April 2018

Trenton, thanks for being our guest. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 130 - USD 278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 130 - USD 278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (21)
Room & Suite (23)
Dining (3)
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Room Tips
"look at it before unpacking. Staff seem very accommodating."
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"All rooms are bright and sunny. Noise level is low. If you have a pet you might want to discuss access to..."
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"3rd floor rooms are must"
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"Room away from elevators and laundry room!"
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