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Extended Stay America - San Francisco - San Carlos

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Extended Stay America - San Francisco - San Carlos
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71 Reviews from our TripAdvisor Community

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Showing 68: English reviews
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Dacula, Georgia
Reviewed 3 days ago NEW

I walked in the lobby and said to the clerk "I have a reservation. Without asking my name, or confirmation number, or even looking at the register, he said "No you don't". I said, calmly, "yes, I do". He replied "No you don't! People think they have reservations all the time and they don't". I said my name and asked...

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Helpful?
Thank Andy P
San Jose
Reviewed 3 weeks ago

This hotel is awesome. It is very easy to get to from the freeway. But what really sets the place apart from other Extended Stay's are the employees. They truly do their best to make sure that hote guests have a comfortable stay.

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Helpful?
Thank Manuel C
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that you valued our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Palmdale, California
Reviewed 18 January 2017

Hairs inside fridge, disgusting!, one of the hairs was curly, which origin I can only guess, a few ants invading the kitchen, restroom then moved onto my luggage, that is not something I look forward to dealing with while traveling and paying for lodging. Slow moving bathtub drain. Really dirty desk chair, which does not belong anymore in a paid...

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Helpful?
Thank tepo80
Memphis, Tennessee
Reviewed 29 December 2016

Incompetent front desk at check in where manager was trying to juggle supervising new staff while answering phones and helping check people in. He said he was "multi-tasking" but in reality he was just frustrating all parties involved. We checked into a dirty room multiple times (first room had dog fur that was all over the furniture, bed, and floor...

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Thank TravelingFitz
Syracuse, New York
Reviewed 25 October 2016

I booked this property on behalf of multiple colleagues for business. After months of patronizing the hotel, I realized that they overcharged me by over $4000!!!!! I have spent countless hours trying to get my money back and still have not!! On top of that, my colleagues had to pay extra to get working internet, there aren't enough pots and...

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Thank mebail01
Reviewed 11 October 2016

I agree with the Theft by foreign Hands review. They sure take but the quality is cheep and the attitude is poor! The Handicap room was not ADA compliant for starters and not one safety bar in the bathroom or shower. Was a regular room with a doorbell is all. Not even a larger bathroom for someone in a wheelchair....

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Thank Rog B
Sunnyvale, United States
Reviewed 13 September 2016

Tricky as they come. Once the Asian/Indian managers have your bank card, they will use it like their own piggy bank! WITHOUT YOUR AUTHORIZATION, they will continue to remove large sums from your bank account - until you are out of large sums, then they will go after what is left. I have been forced to cancel my CHASE bank...

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1Thank Bernadette F
Westminster, California
Reviewed 26 August 2016

DO NOT STAY HERE. Food crumbs on bed spread, dust all over, toothpaste dribbled down the bathroom cabinet, long hair attached to filthy hairdryer, grease all over kitchen cabinets... filthy. When I complained they moved /"upgraded" me to the King Suite. Far from a King's suite. Similar circumstances, but this time I found dog food on the floor from the...

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3Thank GeorgeGabsterLives
Loxahatchee, Florida
Reviewed 10 August 2016

After reading earlier reviews, I was hesitant to stay at this hotel, but I was presently surprised by both the staff and the room. The room was clean, bed was comfortable, and the staff provided all the necessities for my two week stay. The staff was friendly and helpful and the hotel manager made ever effort to make sure my...

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1Thank AEGOrt
Manager_11525, Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your experience is very important to us. It is satisfying to know our room conditions and staff beat your expectations. I'm glad you received excellent accommodations and customer service throughout your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

San Jose, California
Reviewed 5 August 2016

I stayed overnight because I had an 8 am ultrasound at the Palo Alto Medical Foundation down the street. I chose the hotel mainly for it's location. Marriott and Embassy Suites properties had better decor, bedding, and finishes. It's an old, tired property despite some refurbishment. I hope that long-term guests are paying less than I did for a night!

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Helpful?
Thank JamillaCamel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070
Region: United States > California > San Carlos
Price Range: $152 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Extended Stay, Booking.com, Cheap Tickets and Priceline so you can book your Extended Stay America - San Francisco - San Carlos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Francisco - San Carlos staff and other travellers.
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Questions? Get answers from Extended Stay America - San Francisco - San Carlos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is always the best bet.”
 of 5 bubbles U3961FVmanuelc, 30 Jan 2017 | Read review
“Do not stay here!”
 of 5 bubbles mebail01, 24 Oct 2016 | Read review
“Book elsewhere”
 of 5 bubbles rogb269, 11 Oct 2016 | Read review
“/Clean your bank out before they do!”
  • fire trucks outside Extended Stay America/SanCarlos CA because of smoke and fire inside hotel
 of 5 bubbles 568bernadettef, 12 Sep 2016 | Read review
“Pick a room that doesn't face towards 101”
 of 5 bubbles JamillaCamel, 4 Aug 2016 | Read review
5 of 5