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Gateway Inn and Suites Hotel

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Gateway Inn and Suites Hotel
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178 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Jacksonville, Florida
Reviewed 26 June 2016 via mobile

After much TripAdvisor research trying to find least costly place north of San Francisco, we decided to back up and look a little south. Looked at reviews and found this independent hotel. Happy to find it. Clean, large, comfy bed, microwave, refrigerator and wifi. No breakfast, but IHOP nearby. Would return.

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Helpful?
Thank Judy B
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our hotel I'm glad you enjoyed your stay and we look forward to having stay with us again in the future have a wonderful day

Guadalajara, Mexico
Reviewed 16 June 2016 via mobile

Please dont stay here!! They dont know a thing about customer service. Staff at front desk treat you like crap, wont even try to help solve the problem. I asked for an iron, front desk couldnt help. When I arrived the remote control was missing, front desk said before i help you need to look for it behind the furniture,...

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Helpful?
3Thank Omar A
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

hello how are you i wish to apologize for your experience at out hotel rest assure we have take all measures necessary to avoid this problem ever again.

Salinas, California
Reviewed 4 June 2016

good service when arrived and shuttled to airport in AM; upon return arrived SFO late but before MN, which they said was ok for shuttle; spoke to person at desk for shuttle pick up when we arrived before MN, who kept asking where we were departing from-repeatedly telling her we just arrived; giving her actual exit door of terminal we...

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Helpful?
1Thank moishemd
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are first of I wold like to apologize for the inconvenience with the shuttle service . In order to avoid any confusion to all future guest if you need to take the shuttle. shuttle service times are from 4:00 am to 12:00 am midnight. pick up at the hotel is once an hour beginning at 4:10 am 5:10...

Durban, South Africa
Reviewed 30 April 2016

Stayed here for one night while visiting San Francisco. The hotel is closer to the airport and not particularly well situated for sightseeing, but a lot cheaper than staying in the "touristy" part of the city. Fairly nice, clean rooms, quite big. Overall quite impressed with the hotel.

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Helpful?
Thank RoxyB88
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us. I am glad to hear you enjoyed stay at our hotel we hope to see you again in the future have a wonderful dsay

Denver, Colorado
Reviewed 18 February 2016

We stayed here one night after getting in very late. Our room was very comfortable and clean. We had a fridge and ice was available. Room decor was minimal and so was the tolietries. Neighborhood was fine. There were lots,of breakfast places closeby since they dont t provide one. We got the last parking spot after midnight- no problem. Would...

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Helpful?
Thank ackart
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our hotel we are glad to hear that our property met your needs, and we will look into what we can do to make our rooms more accommodating for you and for our future guest we always appreciate your input thank you once again and we hope to...

Geyserville, California
Reviewed 17 January 2016

We wanted to arrive late and leave on an early flight out of SFO, and found the Gateway Inn. Would I stay there again, maybe or maybe not, I am not sold one way or another. The true downfall was the staff, I had a large box, and it took asking more then once to let us keep it in...

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Helpful?
Thank theWineMaven
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you doing today? First off I would like to apologize that you did not have a more pleasant experience at our hotel. I would like to assure you and all our future guest that our hotel is very clean we service all rooms daily even if they are not rented the night before. Unfortunately some of our...

Reviewed 13 January 2016 via mobile

The hotel is great, and the shuttle convenience is great. I used the shuttle to get to the local train BART at SFO airport - easier than buses etc. I went from there into downtown and the pier. I caught a tram heading up towards Chinatown and had a wonton soup to keep going. Lastly I did a ferry ride...

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Helpful?
1Thank Hilda B
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing our hotel I'm glad you enjoyed your stay. Yes there are many great places to dine and shop in the area including a big shopping center just up the road, as well as lots of transport options to get into the city. If you are ever in the area again we...

Mumbai (Bombay), India
Reviewed 15 December 2015 via mobile

I have stayed at this motel for 5 days. Motel rooms were clean and spacious. Staff members serve good services.Facilities like parking and WiFi access were free for motel customers. This residence is near to the airport. Besides this;amusement park and shopping mall were closed to this motel.

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Helpful?
1Thank 927yoggy
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay at our property. We are glad to hear that you have enjoyed your stay and we look forward to serving you in the future. If there is anything we can do for you to make your stay more enjoyable please let us know and we will be happy to...

Reviewed 26 November 2015

The shuttle service from the airport was easy to use and staff were friendly, even for a very late check in. The room was large, clean and generally more pleasant than expected for the price. Surprisingly quiet. No breakfast available but some good options close by, suggested by helpful staff. The two only minor quibbles: only enough coffee for one...

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Helpful?
Thank Liz F
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you and thank you for choosing to stay with us. I'm glad to hear you enjoyed your stay and we look forward to serving you again soon. We will look into what we can do about placing additional coffee in the rooms but if you ever need anything extra feel free to contact the front desk at...

Dahlonega, Georgia
Reviewed 7 November 2015

Got this hotel to catch an early flight out of San Francisco. Very good choice for that purpose. I was not crazy about some of the people hanging around outside but it was safe. Big room and clean. Staff was very good. I would recommend for the reason stated above. Free parking if you need it. free wifi. Worked off...

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Helpful?
Thank Lanny T
JohnHira, Manager at Gateway Inn and Suites Hotel, responded to this review

Hello how are you doing today and thank you for choosing to stay with us. We are happy to hear that you have enjoyed you stay and we hope to see you in the future. If there is ever anything we can do to for you in the future feel free to let us know at anytime and we will...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access

Additional Information about Gateway Inn and Suites Hotel

Address: 516 El Camino Real, San Bruno, CA 94066-4347
Region: United States > California > San Bruno
Price Range: $120 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Gateway Inn and Suites Hotel 2*
Number of rooms: 31
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Also Known As:
Gateway Hotel San Bruno
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Inn and Suites Hotel staff and other travellers.
3 questions
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Questions? Get answers from Gateway Inn and Suites Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms open to a lounge. Good for groups.”
 of 5 bubbles rajendras_12, 27 Oct 2016 | Read review
“You can make a request!”
 of 5 bubbles worldly2, 23 Oct 2016 | Read review
“probably best to take a room not facing El Camino Real”
 of 5 bubbles rickyfellis, 12 Sep 2016 | Read review
“Try to get at the back of the hotel. Very noisy up front”
 of 5 bubbles LannyT, 6 Nov 2015 | Read review
“Ask for a room at the back away fro the street and down the end of a corridor away from the central common area.”
 of 5 bubbles JAM66Sydney, 4 Oct 2015 | Read review
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