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Gateway Inn and Suites Hotel

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Traveller (46)
Room & Suite (19)
Dining (3)
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Overview
  • Excellent31%
  • Very good35%
  • Average18%
  • Poor6%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Free Airport Transportation
Multilingual Staff
Wheelchair Access
2 Star Hotel
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Rooms
11 Jun.12 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (217)
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Traveller rating
65
62
35
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20
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LanguageEnglish
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65
62
35
13
20
Show reviews that mention
All reviewssan franciscopeaceful nightbathroom door framewalking distance to good restaurantsclose to the airportgreat pricelong term staystayed at this hotel for nightsfree shuttle from the airportbusiness tripgreat roomother hotelsel caminothe hotel offersroom was spacious and cleanper hourquiet area
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1 - 5 of 195 reviews
Reviewed 1 week ago via mobile

Very dissatisfied. Had reservation for Wednesday. Had an emergency. totally unexpected appendectomy on Tuesday night..called to cancel on the way into surgery and refund was denied as it wasn’t 48 hours in advance!!!More

Thank Margot I
Response from GatewayInnSFO, Guest Relations Manager at Gateway Inn and Suites HotelResponded 1 week ago

Hello, We are sorry to hear about your emergency and hope that you are doing better. However, if your reservation was made through a third party you would have to go through that third party to request a cancellation. The hotel cannot directly do anything...More

Reviewed 2 weeks ago

This is my new first choice hotel in San Francisco! The experience here was phenomenal. The front desk clerk at check in was very welcoming and made sure that all my needs were attended to. She was helpful in providing information on the area and...More

Thank hayespaula684
Response from GatewayInnandSuites, Hotel Manager at Gateway Inn and Suites HotelResponded 1 week ago

Dear Guest, All I can say is that I deeply thank you and appreciate your overwhelmingly positive comments. We strive for perfection and are pleased that we’re coming close to meeting that goal. Nothing means more to us than satisfying our guests, so you’ve made...More

Reviewed 13 April 2018 via mobile

Very Prime location situated any mode of transportation. Neat and clean rooms,entrance,elevator,corridor,maintain good housekeeping,room amenities and interior so good bed was so comfertable,staff is friendly and polite,No noise of airoplane eventhoug airport is colse.walking distance to good restaurants and shooping bazar. Close to San Francisco...More

Thank Himanshu V
Response from GatewayInnandSuites, Manager at Gateway Inn and Suites HotelResponded 20 April 2018

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us. Housekeeping staff was informed about the nice comment you made. I am happy to know that you like our clean room, convenient location, friendly staff and very quiet place to...More

A TripAdvisor Member
2
Reviewed 10 April 2018 via mobile

Clean and inviting rooms, bed was very comfortable, interior room entrances, friendly staff, quiet area, did not notice airplane noise, easy parking and walking distance to good restaurants. We will stay here again. Easy travel to San Francisco use uber or lyft.More

Thank A TripAdvisor Member
Response from GatewayInnandSuites, Manager at Gateway Inn and Suites HotelResponded 16 April 2018

Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel. We are happy that you will stay here again. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will...More

Reviewed 10 April 2018 via mobile

Fantastic beds! No noticeable airport noise. Clean! Only one problem, they CAN'T take credit cards unless they have a chip. Mine doesn't have a chip. Spent 25 minutes on phone with expedia trying to get them to take the payment and tell the hotel. Did...More

Thank littleluluL
Response from GatewayInnandSuites, Manager at Gateway Inn and Suites HotelResponded 16 April 2018

Dear Guest, Thanks for staying with Gateway Inn and Suites Hotel. We are sorry we failed to meet your expectations during your stay. We will discuss this issue with management and manager who was present at the time of your stay. We are looking for...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
USD 119 - USD 233 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 119 - USD 233 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (46)
Room & Suite (19)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
anablv18
8 January 2017|
Answer
Response from GatewayInnSFO | Property representative |
yes there is a coin laundry down the street from the hotel about a five minute walk.
0
Votes
Sheri H
30 September 2016|
Answer
Response from GatewayInnSFO | Property representative |
Hello how are you? Yes we do have a shuttle that runs once every hour 10 min passed the hour beginning at 4:10 am until 12:00 midnight. pick up at the hotel is every hour and pick up at the hotel is by request. You would... More
0
Votes
Sheri H
28 September 2016|
AnswerShow all 2 answers
Response from GatewayInnSFO | Property representative |
Hello how are you? SFO is about 2 miles from the hotel and yes we do provide a free hotel shuttle to t he airport
0
Votes
Room Tips
"Perfect for Business trips"
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"El camino Real side and Chevron sides can be noisy. I just close my windows. no problem."
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"ask to not be next to the road"
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"Ask for rooms on the 3rd floor."
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