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DoubleTree by Hilton San Bernardino

Doubletree.comUSD 140*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton San Bernardino
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265 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton San Bernardino
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Showing 259: English reviews
Reviewed 30 September 2016

We had a room on the sixed floor. The room was small and had only one chair which was a cheap desk chair. It took forever to get hot water in the bathroom! I ran it for at least 10 minutes at the lavatory before it started to get warm.. The A/C (HEAT) control was not friendly. It didn't allow...

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Helpful?
Thank Tiffany T
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Tiffany, Thank you for taking the time to share your recent experience. I was saddened to ready that your stay did not meet your expectations. Please know that I will be personally passing on your hot water and HVAC concerns to my Chief Engineer for resolution. Additionally, if I can take a moment to address your pet fee concerns, we...

california
Reviewed 30 September 2016 via mobile

Went for the Ozzfest Meets Knotfest, was a clean hotel, with nice bar and dining room. Everyone helpful, and professional. And plenty of parking. Definitely will go to agian. Right off freeway. Restaurants around hotel.

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Helpful?
Thank jgerfen12
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Jgerfen12, Thank you so much for staying at the DoubleTree by Hilton San Bernardino and taking the time to review your recent stay. It was a pleasure to have you with us and we hope that you will come back and visit us again soon. Thank you! Timothy Wagner General Manager

Atwater, California
Reviewed 29 September 2016

The hotel rooms are always clean. Staff are always friendly and helpful. Food in the hotel restaurant is always good but a bit overpriced, but I like the convience of not having to go out to a restaurant.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank stevenz350
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Stevenz350, Thank you for taking the time to share your recent expierence at the DoubleTree by Hilton San Bernardino. We greatly appreciate your feedback and are thrilled that you had an "Excellent" stay with us. Hope you come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager

Los Angeles, California
Reviewed 28 September 2016

I was there for Ozz/Knotfest. Showed up to check in almost at 3am covered in bruises from the mosh pit and covered in dirt, with bloodshot eyes and makeup down my face. And the man at the front desk offered me a warm cookie and did not blink twice at the sight of me. He kept his composure and I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jennifer T
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Jennifer, Thank you so much for sharing your personalized experience with the TripAdvisor community. I am glad to hear that we will be your choice hotel next year because we made you feel like part of the DoubleTree by Hilton family. However, please accept my apologies for the disturbance by housekeeping. Thank you again for your review. Very Respectfully, Timothy...

yuma
Reviewed 24 September 2016

looking for a great place to stay where customer service is taken to the next level??? Double tree in san bernardino is the place to stay. It's clean, staff is friendly and the ease of check in and check out is perfect.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sylvia G
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Sylvia, Thank you so much for the wonderful and kind review. We are so glad to know you had a perfect stay with us. We hope that you will come back and visit us again soon! Thank you! Timothy Wagner General Manager

Duluth, United States
Reviewed 23 September 2016

An extremely wonderful stay. I would always advise my relatives and close friends to stay at your establishment. All the services were beyond my expectations. This was an exceptional experience. I have traveled around the world and your services are rated, in my opinion, 5 star. Thank you once again. Sincerely, Paul A. Fleming

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Paul F
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Paul, Wow! Extremely Wonderful! Thank you so much for the high praise for the DoubleTree by Hilton San Bernardino! It is always great to have wonderful guests staying with us. I hope that you will come back and visit us again soon. Warmest Regards, Timothy Wagner General Manager

Los Angeles, California
Reviewed 18 September 2016

I have stayed at this property in the past and will stay here again. The beds are always comfortable and the rooms are clean. The front desk staff has always been friendly and accommodating. I have eaten at the restaurant several times and never had a complaint, food is always good.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Hope W
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Hope, Thank you so much for taking the time to review your recent stay with us. It is always so great to have return customers back to our location time and time again. We look forward to having you stay with us again. Please don't hesitate to let us know if there is anything we can do to make your...

San Bernardino, California
Reviewed 18 September 2016

The service at the bar/restaurant is slow regardless of busy they are. The man next to me ordered a salad and it took 50 minutes! They did not have clean pint glasses 2 visits and 2 nights in a row for beer so they used wine glasses! If you like mildew in the showers and white towels that are grey...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 5businesstraveler
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

5businesstraveler, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you...

orange county, United States
Reviewed 16 September 2016

We were so pleasantly surprised to be greeted by an upbeat happy, accommodating front desk worker upon our arrival. She was so genuine and sincerely interested in ensuring our stay was outstanding. We were only in our room for one night and were gone until late at night- but every encounter we had with any staff was so positive. In...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ila K
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Ila K, Wow, what a stellar review! Thank you so much for taking the time to review your recent interactions with our staff. They work very hard to provide the first class service that DoubleTree by Hilton has come to be known for worldwide. I hope that you will visit us again when your travels bring you back to the...

Boise, Idaho
Reviewed 14 September 2016

While I can think of many other quiet and peaceful locations to stay I think this place deserves major props for what it brings to the table. This hotel is right next to the 10 which provides easy freeway access but also brings with it a noisy environment. However, in my room I never heard any outside noise. The pool...

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Helpful?
Thank Wasefish
Timothy W, General Manager at DoubleTree by Hilton San Bernardino, responded to this review

Wasefish, Thank you for choosing the DoubleTree by Hilton to be your home away from home during your recent visit to the San Bernardino area. We greatly appreciate all of the stellar comments about our location and service. Each of our team members are chosen to join our team based on their personality. Additionally, every quarter, every team member in...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the city’s ‘restaurant row,’ DoubleTree by Hilton San Bernardino is an ideal venue for business and leisure travelers. Next to the 10-215 interchange, we are just minutes from the San Manuel Amphitheater, San Manuel Indian Bingo & Casino, National Orange Show, Auto Club Speedway (NASCAR), Ontario International Airport (ONT) and more. Enjoy our signature warm chocolate chip cookie you’ll receive on arrival. Unwind in a comfortable guest room that features modern decor, complimentary WiFi, HDTV, work desk, coffee maker, and multiple phone lines. Upgrade to enjoy views of the mountains and a refrigerator in your room. Don’t forget to check out our special offers page for a variety of packages and exclusive savings. Relax in our outdoor heated pool and hot tub, work on your exercise routine in our 24-hour fitness center with cardiovascular and weight equipment, or test your skills in our game room. Over 10,000 sq. ft. of meeting and exhibit space makes this one of the most popular venues in the area. The Cutting Board offers comfort food with a modern twist, a variety of beverages, micro brews and custom cocktails, as well as outdoor patio seating, open daily for lunch and dinner. For breakfast, select from an expansive buffet or cooked-to-order meal in our Sunrise Room. You may choose to stay in with our In-room dining service. Pick up your favorite beverage, Starbucks coffee, or a to-go meal at the Made Market, our coffee shop. ... more   less 

Additional Information about DoubleTree by Hilton San Bernardino

Address: 285 E Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: $157 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Bernardino 3.5*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Orbitz, Hotels.com, Booking.com, Travelocity, Priceline, Hotwire, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your DoubleTree by Hilton San Bernardino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Bernardino Hotel San Bernardino
Hilton Hotel San Bernardino
San Bernardino Hilton
DoubleTree By Hilton San Bernardino California
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Bernardino staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton San Bernardino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are not a Hiltons honor member ~join! The 7th floor is for honor members”
tag2011, 26 Feb 2017 | Read review
“Comfortable stay for business travel- close to I-10”
jenniferjF8823VN, 3 Dec 2016 | Read review
“I think the East Tower may be to most business traveler's liking, away from the tourists”
411brianb411, 10 Aug 2016 | Read review
“Lower numbered rooms are closer to the stairways.”
BBallDad88, 23 Jul 2016 | Read review
“We had several family members staying in different rooms. Everyone agreed that the rooms were QUIET, clean, and very comfortable.”
Elizabeth85122, 15 Jul 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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