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Hilton Garden Inn San Bernardino
1755 S Waterman Ave, San Bernardino, CA 92408
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Avg. AU$227 /night, 9/17 - 9/18
AU$261
per night
AU$213
per night
AU$165
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.5
#3 of 33 hotels in San BernardinoLocation
Cleanliness
Service
Value
The Hilton Garden Inn San Bernardino hotel in California is located in the heart of the San Bernardino Business District. Directly off the 10 Freeway, the Hilton Garden Inn offers guest rooms with Mountain Views and contemporary amenities. Just a short drive to Palm Springs and California Ski resorts, San Bernardino offers a great location when visiting Southern California. Both business and leisure travelers can enjoy our location and amenities. Our hotel includes state-of-the-art guest rooms with spacious work spaces, and complimentary wireless Internet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Convenience store
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
1755 S Waterman Ave, San Bernardino, CA 92408
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
54 Restaurants
within 1 kilometer
764Reviews7Q+A65Room tips
ReviewsWe perform checks on reviews.
We perform checks on reviews.
Traveller rating
- 485
- 167
- 55
- 16
- 41
Time of year
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Language
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Detailed Reviews
Hotel's Favourite
Once again the director of sales, Sandra V, created an enjoyable stay for our traveling soccer team. This location is great for soccer tournaments and we’ve always had great experiences. We had 10 families stay and we were greeted and treated well throughout the stay. The breakfast was included and helped feed our girls before their games. They were very proactive with catering to our needs as a large group. Thank you for assisting us with our multiple trips to San Bernardino. It helps ease the stress of travel.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for 3 days and overall this was a enjoyable stay. The front staff was welcoming and adhered to the Covid-19 protocol. The only minus was that some guests, about 30% were not wearing any face masks. The room was as expected and seemed thoroughly clean, but I wiped the frequent touch points with my own Clorox wipes, to be sure. As a Hilton Diamond member the complimentary made to order hot breakfast, was in to-go styrofoam containers. I thought that was innovative, so a big kudos to this hotel. The fitness area was open and provided extra cleaning and limited the amount of guest in the room at one time. While exiting and entering this hotel I was impressed by all the staff cleaning all around their area which made me feel safe and ensuring us that this Garden Inn was doing above and beyond the safety protocols!
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Date of stay: June 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shari Hurley, General Manager at Hilton Garden Inn San Bernardino
Responded 4 Aug 2020
Dear Harry L, Thank you so much for your wonderful review of the Hilton Garden Inn San Bernardino. We are extremely pleased to hear that you enjoyed your stay and our staff. We are doing our best to ensure all guests are wearing masks as well. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was very well cleaned and sanitized. They went above and beyond making the room clean. The remote was wrapped as well as each individual cup. There was also a seal on the door that stated the room had been sanitized. The beds were very comfortable and the towels were fluffy and smelled nice. The staff in the front were very welcoming and professional. I’d definitely recommend this hotel to anyone who needs to stay in the area.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good
Clean room and bathroom; a/c works reasonably well; work desk chair raises to a good typing height; WiFi is reasonably good; many power outlets at the work desk.
Not good
The bath towels were on a rack inside the shower; the towels will get wet with spray or at least feel damp from the shower - this is stupid; the bath towels were moved to cubbyholes in the clothes storage area to keep them dry; while taking a shower, it was obvious that the towel rack was wet; the breakfasts in the "restaurant" area of the hotel were lacking; the continental breakfast was oatmeal, various sweet rolls and breads, and cubes of cantaloupe, honey dew, and pineapple; no consideration for diabetics with all the sweet rolls and the breads; the price for continental was at least 25% too much considering what was provided; the "order from the menu
choices" were not enough quantity considering the menu prices; we saw what was on the plates; we never ordered from the menu; the vouchers from the hotel covered the "restaurant" charges, but, breakfast would be better set up buffet style and replenish
food items as needed.
Overall
The room was nice enough, the beds were comfortable overall, but the breakfast arrangement here is very lacking and questionable; this issue needs improvement to get above a just average recommendation for the hotel.
Clean room and bathroom; a/c works reasonably well; work desk chair raises to a good typing height; WiFi is reasonably good; many power outlets at the work desk.
Not good
The bath towels were on a rack inside the shower; the towels will get wet with spray or at least feel damp from the shower - this is stupid; the bath towels were moved to cubbyholes in the clothes storage area to keep them dry; while taking a shower, it was obvious that the towel rack was wet; the breakfasts in the "restaurant" area of the hotel were lacking; the continental breakfast was oatmeal, various sweet rolls and breads, and cubes of cantaloupe, honey dew, and pineapple; no consideration for diabetics with all the sweet rolls and the breads; the price for continental was at least 25% too much considering what was provided; the "order from the menu
choices" were not enough quantity considering the menu prices; we saw what was on the plates; we never ordered from the menu; the vouchers from the hotel covered the "restaurant" charges, but, breakfast would be better set up buffet style and replenish
food items as needed.
Overall
The room was nice enough, the beds were comfortable overall, but the breakfast arrangement here is very lacking and questionable; this issue needs improvement to get above a just average recommendation for the hotel.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shari Hurley, General Manager at Hilton Garden Inn San Bernardino
Responded 18 Nov 2023
Dear Gerald G: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. A member of our team will reach out to you directly to see if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sales Director Sandra Van Bogget helped ensure our group had a smooth check-in, was very thorough on double checking and confirming arrival, room level requests, and check-out details. She was a pleasure to deal with and I am so very grateful for her patience through the changes to reservations and last minute changes she helped facilitate for our group booking.
The hotel food was delicious and beyond our expectations. After long work days, it was nice to NOT have to go out and endure waits at local restaurants with the hotel having plenty of menu options. The hotel was clean and quiet, rooms and beds were quite comfortable. We will be looking forward to our next visit.
The hotel food was delicious and beyond our expectations. After long work days, it was nice to NOT have to go out and endure waits at local restaurants with the hotel having plenty of menu options. The hotel was clean and quiet, rooms and beds were quite comfortable. We will be looking forward to our next visit.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed at the Hilton Garden Inn for a competition. We had 20+ families and athletes and coaches that stayed at this hotel. Working with the group sales team to get the family set up with a group rate was a great experience. Especially working with Sandra. She helped make sure the parents had what they needed to make the reservations and then once we were at the site helped make sure we have what we need. The staff at the hotel was great. The building was beautiful. The amenities especially the pool and spa were great. The kids had a great time and the parents enjoyed their stay as well. It was so nice to be able to gather in the lobby for breakfast and after competitions get together . The room were very nice. The staff did a great job accommodating any special requests we had. We would definitely stay here again. Sandra and her team went above and beyond to help make sure our parents and athletes had what they needed.
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well for the price you pay for these big chain hotels you can pay $5 more and stay at a much better hotel with a less famous name. The all-around atmosphere, the colors, the music, the service, the staff, everything feels like a pre fabricated experience. I mean, it's nice for a Hilton.
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Date of stay: February 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When I checked in, I was told that I would receive the complimentary breakfast that I’ve enjoyed since I started attaining Gold status, and have enjoyed and counted on since I achieved Lifetime Diamond status. All I needed to do was inform the breakfast host of my room number, and the breakfast would be comped. Unfortunately when I finished my meal, it was not comped, and I owed $7.00. The manager came out and explained how the ‘new’ system works with the $10.00 credit. When I tried to pay cash for the difference, the confusion began. The server said I had to go back to the front desk and pay there, since the charge had been added to my room. I had already checked out by this time, so when I went to the front desk, the receptionist informed me that I needed to take care of the bill with my server. This turned in to a rather frustrating and time consuming ordeal, with me, the server, the receptionist, and ultimately the shift manager getting involved. In the end, I was late for work, the receptionist was unhappy to the point of being surly, and I left feeling angry and very disappointed. Not the experience I’ve grown to enjoy and expect at Hilton properties. I ended up cancelling the rest of my stay and moving to a Marriott hotel that does serve complimentary breakfast… Please Hilton, go back to the simplicity of a complimentary breakfast so your hotel staff and longtime patrons don’t quit on you!!
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place has great food and the service is always a wonderful. The pool
Is heated when they say it is and the staff is always willing to lend a hand or resolve an issue. The rooms have been recently been upgraded and are a good size. I would recommend to all who want a flawless trip.
Is heated when they say it is and the staff is always willing to lend a hand or resolve an issue. The rooms have been recently been upgraded and are a good size. I would recommend to all who want a flawless trip.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shari H, General Manager at Hilton Garden Inn San Bernardino
Responded 21 Jan 2020
Dear Karmel24, Thank you for your wonderful review of the Hilton Garden Inn San Bernardino. We are so happy to hear that you enjoyed your stay and our heated pool. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room looked like house cleaning took out the trash and that was it. Floors filthy. Bathroom filthy. Mirrors filthy. Extremely disappointed. I paid over 200 dollars for motel 6 service HAHA definitely going to call and get reimbursed
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2021Trip type: Travelled on business
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Mark T,
The deluxe is a little larger, but basically the same room.
It's a little less than an hour to reach the lake, just over an hour to reach Big Bear (w/o traffic or road construction )
They offer typical breakfast items I'D say with almost certainty they would have the food items you requested.
Sorry. Don’t remember. I stay in hotels every week. Call the hotel.
You have to call the hotel. Because they are usually full, you probably won't get a discount,
"definitely need a car to get around, lots of food options. Located in a more industrial area"Read full review
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PRICE RANGE
AU$166 - AU$214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn san bernardino hotel san bernardino
LOCATION
United StatesCaliforniaSan Bernardino
NUMBER OF ROOMS
115
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHILTON GARDEN INN SAN BERNARDINO (AU$166) - 2024 Prices & Reviews (California) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn San Bernardino
Which popular attractions are close to Hilton Garden Inn San Bernardino?
Nearby attractions include SB Raceway Indoor Karting (1.1 km), Exodus Escape Room (0.3 km), and 5.11 Tactical (0.7 km).
What are some of the property amenities at Hilton Garden Inn San Bernardino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn San Bernardino?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Hilton Garden Inn San Bernardino?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn San Bernardino?
Conveniently located restaurants include Black Angus Steakhouse - San Bernardino, Claim Jumper Steakhouse & Bar - San Bernardino, CA, and Mimi's Cafe.
Are there opportunities to exercise at Hilton Garden Inn San Bernardino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn San Bernardino?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn San Bernardino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn San Bernardino?
Many travellers enjoy visiting Asistencia (6.1 km).
Is Hilton Garden Inn San Bernardino accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.