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DoubleTree by Hilton Hotel Sacramento

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1,218 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Sacramento
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Showing 1,208: English reviews
Los Angeles, California
Reviewed 3 June 2016

Needed to prepare for an interview for a new client. We arrived a day early and booked a conference room to prepare and hone our presentation and prepare answers to hypothetical questions. The conference room was more like an unused restaurant space. No free wifi in the room. No TV or screen to project the presentation on to rehearse. Of...

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Helpful?
Thank 0theHero
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi 0theHero, First and foremost, I hope your interview for a new client went well! I'm very pleased that you chose to stay with us and meet here for that event. I regret, however, that not every aspect of your stay met your expectations, particularly with the conference room provided to you and your guest room. For the inconveniences you...

Mexico City, Mexico
Reviewed 3 June 2016

The hotel is very well located. Right across the street there is a very large shopping mall with several restaurants choices. The hotel restaurant is excellent. Reasonable prices vs food quality, variety and taste. During lunch time is very hard to find a table, and some times it's a little under staff..so it takes around 30 minutes to receive your...

Review collected in partnership with DoubleTree by Hilton
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Thank 327hectorfernandor
oceanside, United States
Reviewed 3 June 2016

My stay there was absolutely horrible I complain to the front desk. Clerk about black mold problems that I had in my room and 3 hours later nothing had been done .I informed the on Duty Manager of the problem and he stayed that he would check on the problem himself to see what could be done and he never...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ernest P
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear Earnest: Thank you for taking the time to provide valuable feedback about your dissatisfaction with your stay at our hotel. I am very sorry for the missteps in service and cleanliness, and we are researching the unfortunate build-up of mildew. If there is anything further we can do to make this up to you, please feel free to contact...

Kansas City, Missouri
Reviewed 2 June 2016

The staff was very friendly. The only concern I had was with the air-conditioner in my room. The room never really cooled off like I would like. The hotel is in perfect walking distance to the Arden Fair mall!

Review collected in partnership with DoubleTree by Hilton
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Thank JMB055
Lake Worth, Florida
Reviewed 2 June 2016

1st visit to Sacramento for Debate competition over Memorial Day weekend. Was disappointed with out or the way location. I would have preferred downtown/convention center location. Was given a 1st floor 2 bed room that was damp and dusty and spent from 12am- 1am fixing the problem when the 1st room should not have been used and I had reserved...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank bonniec987
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Bonnie, It was great having you visit Sacramento for the Debate competition! I hope you did well! While I am thrilled that you chose our hotel for this special event, I regret that not every aspect of your stay met your expectations. For this I am extremely sorry. I appreciate the time you took to provide such valuable feedback,...

San Francisco, United States
Reviewed 1 June 2016

This hotel is a great hotel! The staff and accommodations are fantastic. Beautiful scenery and space at this hotel. Mall right across the street if you left something at home. The rooms are very nice and spacious. Would stay here again and again

Review collected in partnership with DoubleTree by Hilton
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Thank Kim Z
Monterey, California, USA
Reviewed 1 June 2016

Old but the only thing that got me was no microwave or refrigerator in room and paid allot for two separate nights in a week..Nice bar and bartenders .good front desk. Asked for a refrigerator when I called front desk they said all where taken and will try to find one . Really !! Never heard back..

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank mp p
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi MP, Thank you so much for staying with us for a couple of days. I'm very happy to hear that you found our staff to be nice. I regret, however, that we were unable to get a microwave and refrigerator to you. Usually all you have to do is request it and we'll bring it to you at no...

San Diego, United States
Reviewed 31 May 2016

Double Tree- Sacramento hotel is the best hotel stayed experience. The cleanliness of the facility, the staff services and the environment is great. I felt that I am home all the time I stayed at this hotel. I would like to recommend this hotel when you are planning to stay in the West-East side of Sacramento great locations for shopping...

Review collected in partnership with DoubleTree by Hilton
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Thank Editha A
Davis, California
Reviewed 31 May 2016

I have never been treated so poorly. I've never been told to stay in a room even though the air conditioner wasn't operating. As a disabled person, no accommodations were made. I was put in the room furthest away from everything. There's no cable or continental breakfast. Nobody cares about you in this hotel

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Pitapez
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear Pitapez, Thank you for providing specific detail about your dissatisfaction with your recent stay with us. I am very troubled by the challenges you listed and am profoundly sorry that you experienced this, particularly with the service. I can assure you that the hotel team overall does deeply care about your comfort and happiness at our hotel, and I...

Philadelphia, PA
Reviewed 31 May 2016 via mobile

I stayed at this property in May 2016 for four nights. Here are my thoughts: (1). Location is good. Mall across the street. A ton of dining options from the cheap to the higher end. The in hotel options are also pretty decent. The bar has good happy hour specials and the folks are super nice. The service is a...

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1Thank LeaveFromPA
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi "LeaveFromPA," Thank you so much for your stay--and as an HHonors Diamond Elite Member I also cannot thank you enough for providing such valuable and detailed feedback. It is wonderful to hear that for the most part you found the staff to be generally pleasant and attentive. That is quite a priority for us. I regret that not every...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815
Region: United States > California > Sacramento
Price Range: $168 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Expedia, Priceline and Hotels.com so you can book your DoubleTree by Hilton Hotel Sacramento reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your water us warm before going to bed!”
 of 5 bubbles kellycK6130TU, 6 Feb 2017 | Read review
“Try and get a room closer to the entrance as the distant blocks of room are quite a hike.”
 of 5 bubbles LiveLightly5, 30 Jan 2017 | Read review
“Always choose top floors”
 of 5 bubbles JohnA724, 27 Jan 2017 | Read review
“Be sure you are communicating well with front desk staff. Otherwise, super! I would try to get close to the lobby for convenience.”
 of 5 bubbles tlhjar, 6 Nov 2016 | Read review
“Make sure there isn't an event planned when you are staying because it can be loud.”
 of 5 bubbles Qbert33, 31 Oct 2016 | Read review
5 of 5