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DoubleTree by Hilton Hotel Sacramento

Booking.comUSD 161*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Sacramento
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1,293 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Sacramento
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Showing 1,283: English reviews
Bakersfield, United States
Reviewed 10 October 2016

Excellent customer service. Wish I had a fridge in the room. My Colleagues did and they were not staying at the Honors building. Restaurant has good food. The staff are friendly and very professional. I will certanly recomend this hotel

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maria P
Long Beach, United States
Reviewed 6 October 2016

They did not clean my room. Made excuses when asked. I stayed 2 nights. I was very surprised, since I did see the cleaning service on the floor. This has never happen before, and was surprised it happen at a Double Tree.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Paul W
Chad R, General Manager at DoubleTree by Hilton Hotel Sacramento, responded to this review

Hi Paul, Thank you so much for sharing details about your recent stay with us! I am extremely sorry for the fact that your room somehow got skipped for cleaning service, and I'm embarrassed if you were only offered excuses. There are no excuses; your room should have been cleaned, and you may rest assured that I will be personally...

LA, United States
Reviewed 4 October 2016

The rooms and hotel were overall clean. The in service dining was disgusting. The food that was brought up was not edible. This was on two separate days after which I refused to eat within the hotel. The internet access was not available in the conference rooms.

Review collected in partnership with DoubleTree by Hilton
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1Thank Arathi V
San Mateo, California
Reviewed 4 October 2016

Hotel is quite old and tired looking. WiFi is slow as well as everything else. It feels like a motel. It doesn't live up to the Doubletree standard. Location is great but the service is slow in general.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank LLSoo
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear LLSoo, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. As well, we’re sorry that the Wi-Fi didn’t work well. We’re currently updating the wireless system and hope to have...

Fairfied, United States
Reviewed 4 October 2016

When checking into our room we noticed the "do not disturb" sign was on the door. Scanned the room keycard and it opened but found someone else's belongings in the room. Only offered 1/2 off room rate.....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Annah M
San Jose, United States
Reviewed 30 September 2016

Very quiet and tranquil in the Sutter Wing located all the way in the back of this facility. The only confusing is the road surface markings - the painted arrow signs to turn left and/or right only from the front parking - if you want to drive straight through to the parking meter to access the parking lot near Arden...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Mariane P
Concord, California
Reviewed 28 September 2016

Chad Rogers General Manager DOUBLETREE HOTEL SACRAMENTO 2001 Point West Way Sacramento, California 95815 Dear Mr Rogers: We had an experience that I think should be related to you for further commendation. Your front desk supervisor, Mario Villafranco, gave us superior service. We brought an issue to Mario which he resolved to our satisfaction. That attention and care he gave...

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Helpful?
Thank Connie E
Clearlake, California
Reviewed 28 September 2016

Somebody at: Check-In charged me wrongly $75 for Incidentals, when I checked in into the Hotel, on: Wednesday September 21st. I haven't got my $75 back into my Debit Card, as a Credit, for what they did at: Check-In, on: Wednesday September 21st, as of yet!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert T
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear Robert T, We appreciate your review of your recent stay at our hotel. We apologize if the incidental charges were not clear when you booked the room. Typically, these charges will drop off within 3-5 business days of check-out. Please contact us directly should you not show the charge refunded. We hope you will return to stay with us...

Twentynine Palms
Reviewed 24 September 2016

They need more signs telling you where to go or where the elevators are better directions it was so confusing to get to your room and invest in some new mattresses should I offer chocolate chip cookies without Iam allergic to walnuts

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 190eddier
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear 190eddier, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our directions and matresses. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. As well, I regret that you were unable to enjoy our signature cookie. If...

Santa Barbara, Afghanistan
Reviewed 23 September 2016

Had to be working over the weekend on a project and sequestered in one spot, this is a nice spot to be sequestered in. A good bar, friendly hotel staff and lots of room and good Internet. The hotel is very nice, I was on the first floor so I did not have to fight for an elevator but most...

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Helpful?
1Thank Charles M

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815-4702
Region: United States > California > Sacramento
Price Range: $170 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Hotwire, Priceline, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your DoubleTree by Hilton Hotel Sacramento reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose room on 3rd floor which is the top floor away from elevator”
  • Queen bed
  • View from balcony on 3rd floor of Arden Fair Wing
2thdoc73, 20 May 2017 | Read review
“I was at El Dorado building in a room facing the garden/pool. Other buildings have view to the parking or avenue.”
thiagom978, 17 May 2017 | Read review
“3rd floor so no one above you, request room without connecting door”
netsirk, 10 May 2017 | Read review
“stay away from this place”
DieselFumes, 2 May 2017 | Read review
“HHonors members--additional wifi option. Wifi works in room/common areas, not meeting rooms unless meeting coordinator paid for it.”
arlene821, 27 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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