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DoubleTree by Hilton Hotel Sacramento

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DoubleTree by Hilton Hotel Sacramento
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1,177 Reviews from our TripAdvisor Community

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Showing 1,167: English reviews
Fortuna, California
Reviewed yesterday NEW

This hotel is very tired. My room was missing furniture (desk chair) and it took two days before my immediate request was answered. The building card scanner did not work and I was told I could use the entrance with stairs instead. I was on the third floor with heavy luggage. My parking pass was automstically canceled every day and...

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Helpful?
Thank 776allisons
Seattle,WA
Reviewed 2 days ago NEW

Room was clean and comfortable and staff was not only very friendly but extremely helpful. Staff went out of their way to ensure my stay was great! Perfect place to stay! Close to shopping reataurants

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Helpful?
Thank judotam
Redding, United States
Reviewed 3 days ago NEW

we had a really nice stay, the cookies were delicious the parking was secure and free. the food was amazing and the staff was very helpful. the room was clean comfortable and quiet. pplenty of towels, a nice blow dryer, coffee and an ironing board. free wifi. we would stay again.

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Thank amywX8755QU
Reviewed 4 days ago NEW

I am a Hilton Honors diamond member, I generally stay at Hiltons or Marriotts. This hotel is an older hotel, used a lot for their conference/ballrooms. The rooms have been updated slightly, but need a total remodel especially of the bathrooms. The towels are nice and there's a refrigerator in the room so that makes the stay doable.

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Thank B7843MUjuliel
Reviewed 6 days ago NEWvia mobile

Hotel needs an update - modern in the 1980's. Booked at one rate and seemed to be a different rate when checking in. Staff and management borderline rude when asking for a revised rate. Location not convenient.

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Helpful?
Thank Charles K
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear 415zaniab, Thank you for your review of your recent experience at our hotel. We appreciate your feedback regarding our hotel and are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to...

Washington DC, District of Columbia
Reviewed 1 week ago

I stayed at this hotel for work for one night. The staff were very nice and very helpful. However, the facility is from the 1970's and has not had much done to upgrade the rooms and common areas. Heating was specifically lacking in the walkways between the very spread out buildings.

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Helpful?
Thank Andrew H
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear Andrew H, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms and that you encountered heating issues in our building. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. If you return to our area,...

Minden, Nevada
Reviewed 1 week ago

First room l was allocated had black mold in bathroom...... all the way around the ceiling ....... l was moved to a newly renovated room that was very nice...... the hotel should not be selling rooms with toxic mold .

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Thank stevelS3322JC
Reviewed 1 week ago

Everything was fine! However, we arrived after a terrible traffic from the Bay Area. We were told we could go to the restaurant at the front desk. However, we tried to enter the restaurant and they told us they were just serving a Thanksgiving Dinner! Then, they let us order to go.

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Thank Paul R
Sparks, United States
Reviewed 1 week ago

Staff was very nice, except for I was promised a King size bed, but when I arrived to my room it was a Queen size bed. Everything at the hotel was very nice, except for I had to call to find out what amenities were offered and where they were.

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Thank audreymE4390QD
Daly City, United States
Reviewed 1 week ago

A very convenient location with friendly staff. Check in and departure were very professional but the smell in the hallway by my room and the lack of a second, interior locking mechanism on my door will keep me away for now. I would definitely stay here again after they update.

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Helpful?
Thank Roxana H
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Sacramento, responded to this review

Dear Roxana H, Thank you for sharing your feedback about our hotel. We apologize for the odor you encountered during your stay, and we’re taking steps to make sure it won’t happen again. As well, we appreciate your concerns regarding the locks on our doors and will keep this in mind as we know that travel can be stressful, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Sacramento is a full-service, environmentally friendly hotel in Sacramento, centrally located to all of the exciting attractions and happenings in Sacramento. Located in the Point West Marketplace, our Sacramento hotel is within walking distance to the region's largest shopping mall, Arden Fair, featuring over 165 specialty stores. The Sacramento area welcomes business and leisure travelers with award-winning shopping, dining, and entertainment options. Conveniently located off Business 80, our hotel is just 5 minutes from downtown Sacramento, the State Capitol, Sacramento Convention Center, and Old Sacramento. We are 12 miles from the Sacramento International Airport (SMF), and provide convenient, ample parking. Boasting some of the largest guest rooms in Sacramento, each of our 448 non-smoking beautifully appointed rooms offers brand new Sweet Dream beds, an ergonomically designed workstation equipped with a two line phone and voicemail, and Internet service. Amenities include a hairdryer, luxurious bath amenities, an iron and ironing board, an alarm clock with MP3 connection, a flat screen TV with a variety of cable channels, and much more! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Sacramento

Address: 2001 Point West Way, Sacramento, CA 95815-4702
Region: United States > California > Sacramento
Price Range: $157 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sacramento 3.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Doubletree By Hilton Sacramento Hotel Sacramento
Sacramento Doubletree
Doubletree Sacramento
Hotel Style:
#19 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Sacramento staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure you are communicating well with front desk staff. Otherwise, super! I would try to get close to the lobby for convenience.”
 of 5 bubbles tlhjar, 6 Nov 2016 | Read review
“Make sure there isn't an event planned when you are staying because it can be loud.”
 of 5 bubbles Qbert33, 31 Oct 2016 | Read review
“The room wings are spread out. Make sure to request a wing near the ballroom you are in.”
 of 5 bubbles BeadBabeTravel, 27 Oct 2016 | Read review
“Avoid the El Dorado wing”
 of 5 bubbles Apacheheat, 26 Oct 2016 | Read review
“Inquire about parking charges before booking. Will parking be included in the cost of the room, or an additional charge?”
 of 5 bubbles Room810, 28 Sep 2016 | Read review
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