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I booked through a 3rd party site for this hotel. I paid fully for 4 rooms, all non-smoking, for friends in town for an event. While on the road two hours away, I got a call that they were overbooked. The double bed that I...More
Thank Foo L
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 1 week ago
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately,...More
Terrible experience. Mothers day weekend. Every morning I woke up to new bug bites. Gave my sheets and towels and blankets to exchange but every day I never received anything in return in that moment. Waited 12 hours each day to get replacements and didn't...More
Thank christina m
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 26 May 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Worst place I have ever stayed! First, I arrived at 9:00 PM and there was no one at the desk in the lobby and 5 people waiting. After 15 minutes, someone finally showed up acting like it was no big deal that we had waited...More
1 Thank triaussie
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 5 May 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More
The employees are great, the managers are excellent at accommodating our every needs. They helped us when our times were tough, and we needed a place to lay our heads. The rooms are clean and bug free.
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Thank Kelli P
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 3 May 2018
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon.
Staff very rude slept on bed 4 days without linen and I had my kids with me!!! Every time I ask for linens they were all out or didn’t have any???? I am completely upset with management very rude wrongfully accused of stuff and management...More
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 27 April 2018
Akeylla, it is so disheartening to see what you experienced. Please accept our sincere apologies and be assured that we are looking into this issue and taking the corrective actions. We value your feedback and hope you will consider giving us another chance so we...More