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Extended Stay America - Sacramento - South Natomas

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Traveller (30)
Room & Suite (35)
Dining (1)
Overview
Hotel website
2810 Gateway Oaks Dr, Sacramento, CA 95833-3509 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Sacramento - South Natomas
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Rooms
7 Oct.8 Oct.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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1 - 5 of 157 reviews
Reviewed 2 weeks ago

I booked through a 3rd party site for this hotel. I paid fully for 4 rooms, all non-smoking, for friends in town for an event. While on the road two hours away, I got a call that they were overbooked. The double bed that I...More

Thank Foo L
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 1 week ago

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately,...More

Reviewed 24 May 2018 via mobile

Terrible experience. Mothers day weekend. Every morning I woke up to new bug bites. Gave my sheets and towels and blankets to exchange but every day I never received anything in return in that moment. Waited 12 hours each day to get replacements and didn't...More

Thank christina m
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 26 May 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 5 May 2018

Worst place I have ever stayed! First, I arrived at 9:00 PM and there was no one at the desk in the lobby and 5 people waiting. After 15 minutes, someone finally showed up acting like it was no big deal that we had waited...More

1  Thank triaussie
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 5 May 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

Reviewed 3 May 2018

The employees are great, the managers are excellent at accommodating our every needs. They helped us when our times were tough, and we needed a place to lay our heads. The rooms are clean and bug free.

Review collected in partnership with this hotel
Thank Kelli P
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 3 May 2018

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Reviewed 26 April 2018 via mobile

Staff very rude slept on bed 4 days without linen and I had my kids with me!!! Every time I ask for linens they were all out or didn’t have any???? I am completely upset with management very rude wrongfully accused of stuff and management...More

Thank akeylla
Response from 00esa, Manager at Extended Stay America - Sacramento - South NatomasResponded 27 April 2018

Akeylla, it is so disheartening to see what you experienced. Please accept our sincere apologies and be assured that we are looking into this issue and taking the corrective actions. We value your feedback and hope you will consider giving us another chance so we...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Number of rooms
143
Price range
USD 90 - USD 118 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites
Also Known As
Homestead South Natomas Hotel Sacramento
,
Homestead South Natomas Sacramento
,
Extended Stay America Sacramento
Location
United States > California > Sacramento
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Number of rooms
143
Price range
USD 90 - USD 118 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites
Also Known As
Homestead South Natomas Hotel Sacramento
,
Homestead South Natomas Sacramento
,
Extended Stay America Sacramento
Location
United States > California > Sacramento
Photos
Traveller (30)
Room & Suite (35)
Dining (1)
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Questions & Answers
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Rosaritogirl
3 October 2014|
AnswerShow all 2 answers
Response from bgould1001 | Reviewed this property |
i agree. Probably not an option here. They didn't have a shuttle to the airport and the distance to the airport was considerable, although just a freeway drive.
0
Votes
Room Tips
"Avoid this place! Its a total dump!"
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"Choose a room in a different hotel"
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"no such thing"
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"Dont stay here if you can avoid it. Rooms are dirty, sparse ammenities, no ice, glasses, wrong phone for..."
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