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The Citizen Hotel, Autograph Collection

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747 Reviews from our TripAdvisor Community

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Showing 731: English reviews
fabulous berkeley ca
Reviewed 3 days ago NEWvia mobile

This was about the third time I have stayed at the Citizen. I have always found it to be immaculately clean, with very comfortable rooms and beds and spacious bathrooms with decent toiletries. From the valet who takes your car to the desk staff to room service and bell staff, everyone is genuinely warm and helpful. For me and clearly...

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Helpful?
Thank kc~in~motion
Indianapolis
Reviewed 4 days ago NEW

Some historic hotels are charming in spite of the discomfort, but the Citizen has done a great job of being both historic AND a comfortable place to stay. The lobby is gorgeous with original stone, soaring ceilings, stained glass, and bookcases. The clubby chairs in cozy corners are classic. The lounge is a great place for a drink at the...

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Helpful?
Thank chardob
San Francisco
Reviewed 1 week ago via mobile

I stayed at the citizen on November 18th the night before a friend's wedding with the bridal party. The rooms were nice and the bathroom was quite spacious. There was also a keurig machine in the room which was a huge help early in the morning. The only downside was that the beds were the most uncomfortable ones any of...

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Helpful?
Thank Melsa M
Brent L, General Manager at The Citizen Hotel, Autograph Collection, responded to this review

Thank you for the kind words regarding you stay at the hotel! I apologize that you did not like the comfort of your bed. We typically have nothing but great feedback on our mattresses, so I will be sure to check your room and make sure that a replacement is not needed. Downtown Sacramento is working hard to build the...

Seattle, Washington
Reviewed 1 week ago

Before I go on to point out why this hotel deserves no star, I will point out the restaurant staff and servers were very courteous and personable. The building also has a certain architectural charm. That said, this establishment is really ill-prepared for its pet-friendly policies. I have seen reviews elsewhere that detailed the problems with noise in this hotel....

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Helpful?
Thank Chi H
Brent L, General Manager at The Citizen Hotel, Autograph Collection, responded to this review

Chi, I appreciate the kind words of your review as well as the feedback on the noise caused by the dog next door. I believe this was mentioned in an earlier review as well and I certainly apologize for it. As noted, we pride ourselves on being a pet friendly hotel and while from time to time there have been...

Berkeley, California
Reviewed 1 week ago

This is the first time I stayed at this hotel, in the Marriott chain, and I had read the reports warning about noise so I had requested a "quiet" room. My room (801) had a good desk and a couple of comfortable reading chairs, but the view from the window was of some large canopy, so I could only look...

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Thank BerkeleyJohn
Reviewed 1 week ago via mobile

Planned to stay for 4 nights, but only stayed 1. Thanksgiving dinner was great, Eddie the waiter gracious but overall was underwhelmed by the hotel. Staff was efficient, pleasant but not outgoing. A bellman didn't know what a luggage rack was, but housekeeping delivered one without me having to request one. Room small but well appointed. Was on the 12th...

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Helpful?
Thank Izzy A
Brent L, General Manager at The Citizen Hotel, Autograph Collection, responded to this review

Izzy, I hope you had a nice Thanksgiving and happy to hear that dinner from Grange was great and I am certainly happy Eddie took great care of you. I apologize for the lack of service from our valet team. I have shared the feedback with their supervisor as my expectations for their service match yours and what you saw...

Seattle, Washington
Reviewed 1 week ago via mobile

Very nice building and courteous staff, but the dog-friendly policy is outrageous. We were woken up by a dog on Thanksgiving day, and the dog barked continuously for a few hours. You would think the hotel would not tolerate this sort of nuisance, but the manager's proposal was for us to switch rooms. I told him he should boot the...

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Helpful?
1Thank wbmurphy
Brent L, General Manager at The Citizen Hotel, Autograph Collection, responded to this review

Thank you for the comments. I apologize for the noise you encountered from the dog next door to you. Our solution was not the best and I am sorry that it was handled that way. While we are happy to be a pet friendly hotel, it never should come at the comfort or convenience of our other guests. This is...

Brooklyn, New York
Reviewed 1 week ago

Obviously I liked it because I returned for a second visit. Warm comfortable lobby, small but well-furnished room, with lots of historic political campaign cartoons and other memorabilia on the walls. Restaurant was currently (Nov 2016) under renovation, with a temporary one taking its place, but the food is excellent. Both dinner and breakfast were the best I have had...

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Helpful?
Thank Bragnelli
Lake Geneva, Wisconsin
Reviewed 1 week ago

This is one of my new favorite places to stay on this planet! Staff could not possibly have been nicer or more helpful, particularly Sasha at the front desk. Also Patty Glad with Marriott reservations, and Zach at The Citizen Hotel who assisted with reservations!!! This hotel is truly fortunate to have such a great group of employees! The hotel...

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Thank momandthree
Reviewed 1 week ago via mobile

The Citizen is by far my favorite hotel in Sacramento. The rooms are beautiful. The service is great. And I love how they preserved the historic nature of the building while adding all the modern amenities. I stay here every time I come in to town.

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Thank Jennifer N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms. ... more   less 

Additional Information about The Citizen Hotel, Autograph Collection

Address: 926 J St, Sacramento, CA 95814-2703
Region: United States > California > Sacramento
Price Range: $197 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Citizen Hotel, Autograph Collection 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Citizen Hotel Sacramento
Citizen Boutique Hotel Sacramento
Hotel Style:
#1 Business Hotel in Sacramento
#3 Luxury Hotel in Sacramento
#4 Romantic Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from The Citizen Hotel, Autograph Collection staff and other travellers.
11 questions
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Questions? Get answers from The Citizen Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The sound insulation is non-existent”
 of 5 bubbles Oriental_boy, 29 Nov 2016 | Read review
“Capital views from floors 6-10, ask ahead of visit if you would like this view.”
 of 5 bubbles momandthree, 26 Nov 2016 | Read review
“Avoid rooms above event / wedding terrace on weekends”
 of 5 bubbles AJFAITH, 11 Nov 2016 | Read review
“We had the 5th floor overlooking the park. Room was nice, and street noise was minimal.”
 of 5 bubbles georgep839, 1 Nov 2016 | Read review
“Wear the free earplugs!”
 of 5 bubbles Kalisa75, 28 Oct 2016 | Read review
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