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Heritage Inn Express Rocklin

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Heritage Inn Express Rocklin
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Heritage Inn Express Rocklin
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Showing 105: English reviews
Reviewed 18 May 2015 via mobile

Came alone on my way back from Reno on business. Was checked in quick and got friendly service. Got a king room on the first floor. Was clean and good to go. Had a good night sleep without any intruptions for a good price. I don't see what other people are complaining about. Defiently coming here again if I need...

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Helpful?
1Thank Candygirl555
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we...

Reviewed 14 May 2015 via mobile

I was in rocklin between 24april to 26 April,with my husband and my daughter.it was a good experience.got room on 2nd floor.otherside of freeway was very quite.room need some upgrades.old tv and 2 towels in room. 5 restaurants around the hotel.all over was nice stay.

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Helpful?
1Thank Anshu M
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we...

Reviewed 14 May 2015 via mobile

We just recently had another overnight getaway stay at the Heritage Inn and It was great. The staff was super attentive & helpful like usual and the manager even let us use his cell phone charger when I forgot to bring mine! The later checkout time of Noon is always appreciated as well. Thanks guys. See you next time :)

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Helpful?
1Thank Ryan A
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we...

Las Vegas, Nevada
Reviewed 13 May 2015

Subject: Heritage Inn Express Rocklin Location: Rocklin, California, United States, North America Title: Worst ever hotel experience! ID#: 271550024 I have written earlier reviews of this hotel which were fair and reasonable since the hotel was reasonably clean and the price was cheapest in a very expensive area. However everything has changed since our last visit! Our room was shabby,...

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Helpful?
1Thank hotgrandmacwt
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another...

Reviewed 11 May 2015

Worst Hotel EVER! Smoke in lobby and elevator. Our non-smoking room reeked of cigarette smoke as did the lobby, the elevator, the halls, etc. The towels were as rough as the rags I bought from Costco. The bed linens were so threadbare as to be see-through. There were cigarette burns on the vanity in the bathroom and on the carpet...

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Helpful?
2Thank Amy B
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another...

Reviewed 11 April 2015 via mobile

Came here for a couple nights to be near long distance family for a memorial service. Was given a room on the first floor, the room was dirty, and unkept. Carpet was not vacuumed, dirty hand prints all over the ceilings, mold in bathrooms. Called front desk, only to be "served" by rude "receptionists" and moved to a room on...

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Helpful?
2Thank LauraJT311
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another...

Reviewed 11 April 2015 via mobile

This place should be condemned! First, I had to wait 3 hours for a room. The first room I was put in, the maid was just walking out of from cleaning. All the lamps were broken, the phone had no buttons on it, screen was missing (on the 3rd floor), and one of the beds would flip over if you...

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Helpful?
2Thank mike g
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another...

Fairfield
Reviewed 10 February 2015

This is one of the worst places my wife and I ever stayed! Things were broken and there was black mold growing on the wall of the tub enclosure. We went a few years back and things were much better, which is why we returned. It now is under "New Management" and things really have gone down hill! WiFi was...

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Helpful?
3Thank randym133
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another...

Reviewed 25 January 2015

This place...was DISGUSTING!!! SKEEVY! NASTY! DIRTY! You get what you're paying g for..except this place should be free. You can't PAY me to ever step foot in his MOTEL! Shady characters all over, just lingering in the parking lot and hallways. We checked in..and checked right the hell out and went and stayed at the Marriott. A picture is worth...

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Helpful?
6Thank mrshop09
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another...

Los Angeles, California
Reviewed 21 January 2015

I'm currently on a business trip going to Nevada...my family and I had stayed here before and we had a wonderful experience. I usually try different hotels but I really liked the customer service and most importantly my room was really clean. So I'm here again and im still greeted with a smith and the same manager weas there...its funny...

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Helpful?
Thank Chase M
Braham D, Manager at Heritage Inn Express Rocklin, responded to this review

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do every thing possible to create an enjoyable experience for each of our guests. We hope to see you again. If we...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff

Additional Information about Heritage Inn Express Rocklin

Address: 4480 Rocklin Road, Rocklin, CA 95677
Region: United States > California > Rocklin
Price Range: $86 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn Express Rocklin 2*
Number of rooms: 100
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Also Known As:
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Hotel Express Rocklin
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Inn Express Rocklin staff and other travellers.
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Questions? Get answers from Heritage Inn Express Rocklin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check reviews of places before booking. I picture does not tell you the whole story.”
 of 5 bubbles vfwprez, 31 Aug 2016 | Read review
“Can't say. Maybe Travelocity needs a review. But book a room on the lee side away from freeway.”
 of 5 bubbles 328bobd, 22 May 2016 | Read review
“Ask whether ALL rooms are suites (large), or just some of them.”
 of 5 bubbles RogerC366, 19 May 2016 | Read review
“Otherside of freeway side”
 of 5 bubbles 541satnamp, 17 Apr 2016 | Read review
“Don't bother.”
 of 5 bubbles baddersfamily, 16 Mar 2016 | Read review
5 of 5