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I get why this hotel holds only 2 stars.
The front door to our room was so sticky that we had to ram into it just with our shoulders just to open it. Yes, just like the police do to bust down a door.
1 Thank chelsiefs2008
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 4 weeks ago
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More
I had a good stay for 2 days. It was during the fires over in Santa Rosa area and lots of rooms in the area were full. The place was clean, their painters could use some work on staying in the lines. Nice area.
Bedbugs. 1/10, would not recommend. We found bedbugs in the room when we were about to checkout. Management was distinctly unhelpful regarding the situation, and when I tried to get a refund, I was given the runaround for several weeks before being told I'd get...More
The inside is dirty and old. It likely seems dirtier than it is because of how old and stained the carpets and bathrooms are. There was a horrible smell in the stairwell, nearly everything seemed to need repair. The pool had no water in it....More
1 Thank CaliforniaCruizen
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 8 September 2017
We appreciate you taking time to share feedback with us. The hotel is undergoing an extensive remodel and we apologize for the inconvenience. We hope that you will try us again once we are remodeled and enjoy the upgrades.
June 17th booked hotel room. We were giving a room that was not ready. Went downstairs to lobby received a second room. My husband had to use the restroom and asked the maid service if he can use the restroom in the first room that...More