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See all 6 hotels in Rocklin

Surestay Plus Hotel By Best Western Rocklin

114 reviews
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Traveller (28)
Room & Suite (21)
Dining (3)
Overview
  • Excellent18%
  • Very good19%
  • Average14%
  • Poor14%
  • Terrible35%
Travellers talk about
“heritage inn”(14 reviews)
“king room”(4 reviews)
“express”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.0 Star Hotel
All hotel details
Offers from Surestay Plus Hotel By Best Western Rocklin
Special Offer: BOOK DIRECT & SAVE
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (114)Write a Review
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1 - 5 of 113 reviews
Reviewed 16 December 2017

I get why this hotel holds only 2 stars. The front door to our room was so sticky that we had to ram into it just with our shoulders just to open it. Yes, just like the police do to bust down a door. Upon...More

1  Thank chelsiefs2008
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 4 weeks ago

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 17 October 2017

I had a good stay for 2 days. It was during the fires over in Santa Rosa area and lots of rooms in the area were full. The place was clean, their painters could use some work on staying in the lines. Nice area.

Thank Steve S
Reviewed 26 September 2017

Bedbugs. 1/10, would not recommend. We found bedbugs in the room when we were about to checkout. Management was distinctly unhelpful regarding the situation, and when I tried to get a refund, I was given the runaround for several weeks before being told I'd get...More

2  Thank aeouaeou
Reviewed 2 September 2017

The inside is dirty and old. It likely seems dirtier than it is because of how old and stained the carpets and bathrooms are. There was a horrible smell in the stairwell, nearly everything seemed to need repair. The pool had no water in it....More

1  Thank CaliforniaCruizen
Response from Sheffield C, General Manager at Surestay Plus Hotel By Best Western RocklinResponded 8 September 2017

We appreciate you taking time to share feedback with us. The hotel is undergoing an extensive remodel and we apologize for the inconvenience. We hope that you will try us again once we are remodeled and enjoy the upgrades. Thank you,

Reviewed 21 June 2017 via mobile

June 17th booked hotel room. We were giving a room that was not ready. Went downstairs to lobby received a second room. My husband had to use the restroom and asked the maid service if he can use the restroom in the first room that...More

2  Thank 95,605
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About
Amenities
Top amenities
Pool
Free Parking
Spa
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Spa
Outdoor pool
Hot Tub
Details
Price range
USD 65 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
USD 65 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Add Photo Photos
Traveller (28)
Room & Suite (21)
Dining (3)
Pool & Beach (1)
Hotel & Grounds (21)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
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stylin-dog-lover
15 November 2014|
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Response from mike g | Reviewed this property |
Only room service you'll get there is from a pizza delivery guy. They can't even clean their rooms, so don't get your hopes up that they'll actually bring you anything.
0
Votes
Room Tips
"avoid this hotel"
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"Check reviews of places before booking. I picture does not tell you the whole story."
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"Can't say. Maybe Travelocity needs a review. But book a room on the lee side away from freeway."
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"Ask whether ALL rooms are suites (large), or just some of them."
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