We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
27/08/2017 28/08/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Extended Stay America - Richmond - Hilltop Mall

    3170 Garrity Way, Richmond, CA 94806-1983
    Hotel website
    Save
    Best prices for your stay
    27/08/2017 28/08/2017
    Lock in the lowest price from our partners
    USD 155*
    View Deal
    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Overview
    • Excellent15%
    • Very good8%
    • Average15%
    • Poor21%
    • Terrible41%
    30 Jun 2017
    “Underwhelmed”
    24 Jun 2017
    “Not the best place”
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Family Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Hilltop Mall
    Special Offer: Save up to 10% TODAY!
    Hotel deals
    Deals (10)
    27 Aug.28 Aug.
    |
    1 room, 2 adults, 0 children
    • Studio, 1 Queen Bed, Non Smoking (Free WiFi)
      USD 155
      View Deal
    • STANDARD STUDIO 1 QUEEN BED NONSMKNG FREE WIFI AND 32IN LCD TV KITCHEN DINING AND WORK AREA
      USD 154
      View Deal
    • Queen Studio - Non-Smoking - Non-refundable
      USD 154
      View Deal
    View all 10 deals from USD 154
    Hotel Shattuck Plaza
    1,280 reviews
    #1 of 20 hotels in Berkeley
     
    Marin Lodge
    290 reviews
    #1 of 8 hotels in San Rafael
     
    HYATT house Emeryville / San Francisco Bay Area
    1,262 reviews
    #1 of 8 hotels in Emeryville
     
    Chancellor Hotel on Union Square
    5,231 reviews
    #14 of 229 hotels in San Francisco
     
    Write a Review
    Reviews (57)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 55 reviews

    Reviewed 1 week ago

    After checking in, I went to the room and instantly returned to the desk and requested another room. The first room they assigned me smelled like motor oil (no joke). The smoke detector was hanging from the ceiling and had some powder like substance on...More

    Review collected in partnership with Extended Stay
    Thank dennisbX6125WL
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 1 week ago

    Dennis, we are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we...More

    Reviewed 3 weeks ago

    Room was filthy. "spots" on the sheet, pubic hair all over the bed, stuff on floors, salt on table. When asked, housekeeping was unavailable. I tried to find another hotel nearby, but all was booked, so I ended up getting clean linens from front desk...More

    Review collected in partnership with Extended Stay
    Thank 347brandid
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

    Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

    Reviewed 13 July 2017

    I cant even begin to tell you how bad my experience was. I stay in hotels 6 months a year....stopped going to ESA a few years ago...about 2 weeks ago had friend reserve a room in Chicago, liked it enough to try ESA again. THIS...More

    Thank Brandon W
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 5 weeks ago

    Brandon, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments...More

    Reviewed 2 July 2017

    My family and I were on our first family vacation to California, San Francisco area. This hotel was in a great location easy to find with multiple amenities nearby. Plus we were able to cook meals, store snacks and drinks, it was easy to make...More

    Review collected in partnership with Extended Stay
    Thank V1482VOmichaels
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 July 2017

    Thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall on your California vacation. We are thrilled to read how much you and your family enjoyed your time with us and that your room felt like your own home. Thanks...More

    Reviewed 30 June 2017

    This hotel has zero amenities; No breakfast, no pool, no workout center, no business center, no lounge area. I could not get the WiFi to connect. The finishes are dated and worn. Non-Smoking room smelled like a smoking room. If you want utensils for the...More

    Review collected in partnership with Extended Stay
    Thank andrewkM6313MQ
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 1 July 2017

    Thank you for your review. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced...More

    Hotel Shattuck Plaza
    1,280 reviews
    #1 of 20 hotels in Berkeley
     
    Marin Lodge
    290 reviews
    #1 of 8 hotels in San Rafael
     
    HYATT house Emeryville / San Francisco Bay Area
    1,262 reviews
    #1 of 8 hotels in Emeryville
     
    Chancellor Hotel on Union Square
    5,231 reviews
    #14 of 229 hotels in San Francisco
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    Details
    • Price range
    • USD 113 - USD 179 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Extended Stay, Booking.com, Expedia, Travelocity, Cancelon, Priceline, Hotwire, TripOnline SA and HotelQuickly so you can book your Extended Stay America - Richmond - Hilltop Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Richmond
    • Also Known As
    • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond ,
    • Extended Stay America Richmond ,
    • Extended Stay Richmond ,
    • Richmond Extended Stay
    Add Photo Photos
    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (13)
    Bathroom (1)
    Nearby
    HYATT house Emeryville / San Francisco Bay Area
    1,262 reviews
    15.63 km away
     
    Chancellor Hotel on Union Square
    5,231 reviews
    22.42 km away
     
    Hotel Shattuck Plaza
    1,280 reviews
    13.05 km away
     
    Marin Lodge
    290 reviews
    17.92 km away
     
    Nearby Restaurants
    PJ's Restaurant & Cocktail
    11 reviews
    1.51 km away
    Taqueria Maria
    6 reviews
    .54 km away
    Panera Bread
    16 reviews
    1.39 km away
    IHOP
    8 reviews
    .45 km away
    Nearby Attractions
    San Pablo Lytton Casino
    27 reviews
    3.05 km away
    Franklin Canyon Golf Course
    5 reviews
    6.56 km away
    San Pablo Reservoir Recreation Area
    11 reviews
    7.71 km away
    Whitewater Voyages
    12 reviews
    3.67 km away
    Questions & Answers
    Get quick answers from Extended Stay America - Richmond - Hilltop Mall staff and past guests.
    Note: your question will be posted publicly on the Questions & Answers page.
    Posting guidelines
    Submit
    Room Tips
    "Not worth the price...get something else"
    Read review
    "rooms are overpriced and under rated"
    Read review
    "Go to another motel"
    Read review
    "All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing