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Pullman San Francisco Bay

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Pullman San Francisco Bay
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1,338 Reviews from our TripAdvisor Community

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Showing 1,149: English reviews
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London, United Kingdom
Reviewed 3 days ago NEW

Although this hotel clearly has a high throughput of business travellers, it still manages to feel relatively calm and quiet. The rooms are fairly corporate America standard but what I liked was the ability to walk out the back door and take a stroll around the lake in the morning before a great breakfast. One criticism is that I’m not...

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Helpful?
Thank UrbanFox99
Canterbury, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 13 February 2017

I needed a hotel close to Oracle's headquarters where I had a week of business meetings. 20 minutes pleasant walk fitted that bill. I last stayed at the hotel 7 years back when it was a Sofitel. By way of disclaimer, I am member of the Accor Loyalty scheme and benefit from room upgrades and welcome drinks. There is a...

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Thank DW_Man
About Hotel's Favourite Review
Ryan L, Manager at Pullman San Francisco Bay, responded to this review

Dear DW Man, It was pleasure having you stay with us! We appreciate the 5 star review and we look forward to your next visit. Thank you, Gabriel Suniega

Cape Town, South Africa
Reviewed 5 days ago NEW

I travel across the world and stay at many hotels. This hotel; offered the worst quality of service I have ever experienced. The staff lends the hotel its particular personality and brand. Indifferent, cold, arrogant with no interest in service or guests. I also get the succinct impression that training is sub standard. I experienced it personally. I live in...

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Helpful?
Thank JuanduToit
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear Juan, Thank you for your stay at the Pullman San Francisco Bay Hotel. We appreciate you taking the time to help get better. I am very sorry for the service that you have received on your recent visit. I will share your feedback with our team to ensure that we learn and improve on opportunities that you have presented....

Los Gatos, California
Reviewed 1 week ago NEWvia mobile

Stayed here for a conference and was very happy with the accommodations. Wifi was easy to access, elevators would only access your floor by key card, everything was clean and well-maintained. The breakfast buffet included hot and cold items. The back of the hotel looked out over the water. One note was the inside lobby had these wonderful chair/ lounges...

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Helpful?
Thank StormyMarin
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear StormyMarin, Thank you for your stay at the Pullman San Francisco Bay Hotel! We appreciate your feedback and will pass along feedback with our team. Glad that you enjoyed your visit and we look forward to your next visit. Best, Gabriel Suniega

Reviewed 1 week ago

I had a surprise birthday brunch at the Pullman today. It was the most humiliated day of my life. I invited twelve people for my friend's birthday at the Pullman thinking it's going to be very special and different. NO…..it was awful! each guest's order was wrong, the meat was too cooked, the eggs were cold, the toast were cold,...

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Helpful?
Thank Crystel T
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear Crystal, Thank you for taking the time to review the hotel. I sincerely apologize for your poor experience during brunch especially on your special day. Your feedback is vital on improving our services at the hotel and I apologize that we were not able to deliver the service that you expected. I will share you feedback with our F&B...

Stillwater, Minnesota
Reviewed 1 week ago

We had booked a reasonable hotel because we were flying into SFO late and wanted to get to a hotel to sleep. This place takes you back a few decades, but in a good way. It's very spacious and airy, and tastefully decorated. Great food, good bar, beds in rooms are super comfortable.

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Helpful?
Thank Karen835
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear Karen, Thank you for the 5 star review! Happy that you had a great visit. Best, Gabriel Suniega

London, United Kingdom
Reviewed 2 weeks ago

I stayed in the Pullman San Francisco Bay when I went to San Carlos on a business trip. The hotel is about a 25 drive from SFO. The hotel design is consistent with the Pullman range - there is a hotel bar lobby (which serves food and also breakfast) and a small outdoor pool. The rooms are quite spacious and...

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Helpful?
Thank Ayako A
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear Ayako, Thank you for your stay at the Pullman San Francisco Bay Hotel! I sincerely apologize for your visit. I will relay your feedback regarding our gym and market. We strive to be the preferred hotel in the area and your feedback is vital on helping us get better. We hope to see you again soon and please let...

Richardson, Texas, United States
Reviewed 2 weeks ago

Review collected in partnership with Pullmanhotels.com
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Helpful?
Thank Spencer S
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Los Altos, California, United States
Reviewed 2 weeks ago

If you have a small customer event or conference (<250 people) this is a great place to have your event as its close to San Francisco, the airport, south bay, peninsula, and not that expensive. The food/catering has a French flare. Rooms are decent. Hotel is older and used to be the Sofitel.

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Helpful?
Thank Rhett L
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear Rhett, Thank you for your 4 star review! We happy that you found the hotel to be ideal for smaller events. We hope to see you soon and please look forward to a hotel transformation later this year. Best, Gabriel Suniega

montreal
Reviewed 2 weeks ago via mobile

The room service menu is outstanding. Food is consistently delicious. The staff is very friendly and helpful. Beautiful lobby and pool area. The gym is well equipped. Love coming back here time and time again for business.

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Helpful?
Thank epeeling
Gabriel S, Manager at Pullman San Francisco Bay, responded to this review

Dear epeeling, Thank you for the 5 star review! Our team enjoyed you staying us. We hope to see you soon and please let us know if there is anything else we can assist you. Best, Gabriel Suniega

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 

Additional Information about Pullman San Francisco Bay

Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Region: United States > California > Redwood City
Price Range: $197 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel
Hotel Style:
#1 Green Hotel in Redwood City
#1 Business Hotel in Redwood City
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Questions & Answers

Here's what travellers have asked, with answers from Pullman San Francisco Bay staff and other travellers.
15 questions
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over a year ago
4 months ago
Rouleau
over a year ago

See all questions (15)

Questions? Get answers from Pullman San Francisco Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd think all rooms are equally good.”
 of 5 bubbles Karen835, 18 Mar 2017 | Read review
“higher rooms have view of SF bay”
 of 5 bubbles RhettL905, 12 Mar 2017 | Read review
“get your snacks before you get there, nothing close by and no vending machines”
 of 5 bubbles scottfI2371GY, 6 Mar 2017 | Read review
“ask in advance for a view of the water on one of the higher floors of the 10 story hotel”
 of 5 bubbles Hansa108, 5 Mar 2017 | Read review
“get a water view on the ninth floor”
 of 5 bubbles ElisaAllechant, 13 Feb 2017 | Read review
5 of 5