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TownePlace Suites Ontario Airport

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TownePlace Suites Ontario Airport
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108 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Ontario Airport
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Showing 106: English reviews
Washington DC, District of Columbia
Reviewed 11 December 2015

This is probably my preferred property in the area. I am there almost every week. Plenty of parking. Rooms are clean with good space. The staff are all really nice. It's also in a great location. (Not sure if I've mentioned that before.) See ya next week!

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Helpful?
Thank DCWh0dat
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Dear valued guest, Thank you for taking the time to give us your review. It is always great to hear from our guests. We are pleased that you enjoyed your stay and hope to have you as a guest again in the near future.

Las Vegas, Nevada
Reviewed 11 December 2015 via mobile

The Customer Service at TownPlace Suites in Ontario is Is the Best. Lydia And Athena have got to be the best Front desk team on earth. There knowledge of the Area and local restaurants was very helpful. With those Great Smiles and Personality this Hotel stands out from the other hotels in the area. I Love it here and recommend...

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1Thank Conrad_Whitaker
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for taking the time to review our TownePlace Suites. It is great to hear that you enjoyed your stay and that we were able to provide you with the level of customer service you deserve. have a great day!

Queen Creek, Arizona
Reviewed 24 November 2015

I called en route to again note late arrival. Spoke to Charles and also asked for room not close to ice machine or elevator. On arrival Charles was at the check in desk. Remembered my and call- very impressed after the number of calls he must receive. Check in was easy and felt welcomed. Next morning again saw Charles working...

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Helpful?
Thank Jane s
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thanks so much for the kind words you are an amazing guest to take time to review us. We hope to see you again soon. Monica Lopez General Manager 909.466.1100

Michigan
Reviewed 18 November 2015

I stayed here for a week on business. We were visiting a distribution center in Fontana. The hotel location was great there are many surrounding restaurants. The the hotel itself was clean and room service was great. The breakfast offerings were typical for the lower end of Marriot properties and the room furnishing were clean and fully fuctioning. Nothing stood...

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Helpful?
Thank Jonathan T
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you so much for taking the time to let us know how we are doing. We are so happy that we can accommodate you during your visits to Fontana. We hope to see you again soon. Monica Lopez General Manager 909.466.1100

San Jose, California
Reviewed 31 October 2015

If you are a Marriott's Reward member this is not a bad place to utilize those points for a quick business trip. The suite are nice and well kept. The staff was very friendly and helpful. Walking distance to some restaurants. The morning breakfast couple use some work.

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Helpful?
Thank Dan F
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed your suite and our location. We are sorry to hear that breakfast didn't quite live up to your expectations. We hope to have you as our valued guest in the near future. Sincerely, The Management Team

Sacramento, California
Reviewed 17 October 2015

I recently had a 2 month stay at a different Marriott and have come to enjoy many of the Marriott perks, including their rewards program. The rewards price for the hotel was outstanding. Customer service was great. Having to transition while moving, this hotel offered all that we needed to help relax during our move. The kitchenette was great to...

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Helpful?
Thank 935teresa
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are always delighted to hear from our valued guests. We are glad to hear that you found your two month stay with us to be enjoyable and convenient. We hope you will stay with us again in the near future. Sincerely, The Management Team

Fontana, United States
Reviewed 27 September 2015

I wanted to runaway from my kids for the weekend and decided to stay here at this hotel. I love the location, right behind the Ontario Mills Mall. There are tons of food places and even a Target and Costco in the vicinity. If the location wasn't great enough. The hotel is very neat and clean. Very friendly and efficient...

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Helpful?
Thank Joy B
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you found your stay enjoyable and that you were able to explore our location. We would be pleased to have you as our guest again in the near future. Have a great day! The Service Team

Murrieta, CA
Reviewed 10 September 2015

I always stay at a hotel the night before I fly out of Ontario Airport to visit my family on the East Coast to be close to the airport. I stayed here last year also before my trip and decided to stay here again this year. I am very impressed with this hotel because both times I've had no problems....

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Helpful?
1Thank litsusie
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review of our Towneplace Suites! We are delighted to hear that we are your hotel of choice when traveling. Thank you for your kind words regarding our entire staff. We do our best to ensure excellent customer service. We look forward to seeing you next year! Sincerely, The Service Team

Amarillo, Texas
Reviewed 5 September 2015 via mobile

We PCS'd from overseas and we had to pick up the vehicles in Long Beach, we took a little vacation and traveled to the mountains in California. I decided to go a little outside from LA, the place is great, location perfect, and the sightseeing is beautiful in this area, the hotel staff was great, the extras!!, breakfast and wifi...

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2Thank bansterref
Sheri D, Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed your stay and found our staff to be great! We strive to give the best experience possible to our valued guests such as yourself. Please visit us again should you return to the area. Sincerely, The Service Team

Upland, California
Reviewed 17 August 2015

Hello, I’m sorry I have to write this complaint but it’s necessary. Previous to this I’ve stayed at other Marriott’s like the one in Lancaster California and that was awesome so I didn’t think staying at the Marriott in Ontario, ca would be this terrible by the least. This Marriott in Ontario, California was the worst hotel I’ve ever stayed...

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Helpful?
Thank LoveEveryone200
Monica L, General Manager at TownePlace Suites Ontario Airport, responded to this review

We are so very sorry you had to endure such a stay and we apologize many times over. If you would like to give us another try I would be more then happy to assist you with a free night. Please call me direct so that I may be of more service to you in the future. If you would...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 

Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: $165 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Ontario Airport 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga
Hotel Style:
#5 Family Hotel in Rancho Cucamonga
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Questions & Answers

Questions? Get answers from TownePlace Suites Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Newly renovated room was gorgeous. I would definitely ask for one of them!”
Gothmama, 26 Feb 2017 | Read review
“I was on the ground floor and didn't notice any excess noise.”
robotlou, 10 Nov 2016 | Read review
“Don't stay here if you need a pull out sofa bed. Housekeeping is very bad!”
Traveler_200950, 8 Sep 2016 | Read review
“Choose a room on the ground floor near entrance.”
jimtexas, 2 Jun 2016 | Read review
“High floor, front of hotel (far away from the new hotel being built)”
9243, 28 Apr 2016 | Read review
5 of 5