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TownePlace Suites Ontario Airport

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103 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Rancho Cucamonga, California
Reviewed 3 weeks ago

Well, weve moved. Right next door in fact. The Management of Hilton Homewood Suites in Rancho Cucamonga decided after $100,000 paid out to them that they no longer valued our business and so we took it elsewhere, right next door to Ontarios Marriott TownePlace Suites, who will enjoy our next $100,000 as we finish out my husbands contract. Might seem...

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Helpful?
Thank Kimberley B
Brooklyn, New York
Reviewed 4 weeks ago

I recently stayed in this hotel. I found it perfectly fine. The staff was friendly. There is free breakfast. The wifi was free & fast. There is a small pool & hot tub (didn't use). The gym is average size for this size hotel. The bed was comfortable. The room had a kitchenette with full fridge and stove. I didn't...

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Helpful?
Thank robotlou
Winston Salem, North Carolina
Reviewed 26 October 2016 via mobile

I made reservations at the Towneplace Suites as it has always looked nice from the outside. Upon my arrival and walking in the door, I was not sure if they were being robbed or what. The girl at the reception desk was standing there with a guy in clothes that should not be worn in public laying over the counter....

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Helpful?
Thank Luvtotravel2016
josh_chavez, General Manager at TownePlace Suites Ontario Airport, responded to this review

Greetings Luvtotravel2016, Thank you for taking the time to post regarding your most recent experience with us in Rancho Cucamonga. Your feedback is very important to us and we appreciate hearing from you. Please accept our sincerest apologies for your less than positive experience with us. Feel free to contact myself directly should you wish to further discuss. Yours in...

California
Reviewed 18 October 2016

Simple hotel with kitchen, rooms clean with plenty of room. Quick one night, close to lots of restaurants and mall. Provided breakfast. By no means you would not think this was a Marriott Hotel, but not to much to choose from in area. Plenty of place to go out and eat with family or friends, shopping across the street and...

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Helpful?
Thank gkeyes2016
josh_chavez, General Manager at TownePlace Suites Ontario Airport, responded to this review

Greetings gkeyes2016, Thank you for taking the time to post regarding your most recent experience. We appreciate your feedback and hope to see you again real soon! All the best, Jay

La Verne, California
Reviewed 13 October 2016

Had an accessible room reserved for two weeks prior to arrival. Upon arrival room had been given away. Lobby very dirty and smelled smoke smell everywhere. Desk clerk had a poor attitude saying, "what do you want me to do? Go kick these people out of their room?" Think twice about staying here

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Helpful?
1Thank Lulu120639
Josh C, Assistant General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for taking the time to give us this review about our hotel. I am very sorry about the inconvenience this may have caused you during your stay and not getting the room you had requested. Rest assured I will talk to my desk agents regarding proper customer service in situations like this. Unfortunately we can not block a...

San Diego, California
Reviewed 12 October 2016 via mobile

They have Trip Advisor stickers and ask for reviews. But I have to be honest. This place is a horrible Marriott property. Old stained carpets. Dated furniture. Way way too expensive for this low quality. ($211.00 with taxes!). To be fair, they have a color Board in reception show the new look coming soon. But until then I won't be...

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Helpful?
1Thank 4chrisryan
josh_chavez, General Manager at TownePlace Suites Ontario Airport, responded to this review

Greetings 4chrisryan, Thank you very much for taking the time to post regarding your most recent experience. We greatly appreciate your feedback. Please accept our apologies for your less than positive experience. If you wish to discuss this further, please feel free to contact myself directly. We look forward to seeing you again once our renovations are complete! All the...

United States
Reviewed 9 September 2016

We checked in late on a night the hotel was sold out. We pulled out the sofa bed to make it up and it looked like someone had been murdered on it! Huge stains on both sides of the mattress. There was no other room available, no roll away available and nowhere else to go as their was a tournament...

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Helpful?
Thank Traveler_200950
Josh C, Manager at TownePlace Suites Ontario Airport, responded to this review

Traveler_200950, I am very sorry for you're most recent stay with us here at the Towne Place in Ontario. I thank you for bringing the issue with the mattress up to me and since we have trashed and put a new mattress up in the room. Thank you once again sir and I do hope we can earn your business...

Florida
Reviewed 21 June 2016

Our 1 day/night here was terrific. Great customer service upon check-in w/ them arranging for us to have a room early. The hotel was clean and quiet, staff was professional and friendly and the rooms had everything you'd need for a comfortable extended stay. Also worth mentioning is the easy parking and numerous nearby amenities. All around a great stay....

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Helpful?
Thank bostonbajan
Dallas, Texas
Reviewed 3 June 2016

I have stayed at this hotel practically every week from September 2015 to present (June 2, 2016). I have found the staff to be very friendly, accommodating and the epitome of professionalism. Even though this is a n extended stay hotel where there are many families with children and animals, I have not had a problem with any one of...

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Helpful?
Thank jimtexas
Northeast,ohio
Reviewed 24 May 2016 via mobile

Stayed at this property for 10 nights as part of our vacation in Southern California. Staff was very friendly and Room was clean. The Hotel's location is excellent, located near many restaurants. Free breakfast is was good, but more variety would be nice. I had stayed at this property in 2014 as well, and the hotel has seen much improvement...

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Helpful?
Thank Btz2994
Josh C, Assistant General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you BTZ2994 for your review of our amazing property here in beautiful Rancho Cucamonga, Ca. I'm happy to hear you that we exceeded your expectations with the exception of our breakfast that we are trying to change. We look forward to seeing you again at your home away from home!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 

Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730-6069
Region: United States > California > Rancho Cucamonga
Price Range: $160 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Ontario Airport 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga
Hotel Style:
#5 Family Hotel in Rancho Cucamonga
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Questions & Answers

Questions? Get answers from TownePlace Suites Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the ground floor and didn't notice any excess noise.”
 of 5 bubbles robotlou, 10 Nov 2016 | Read review
“Don't stay here if you need a pull out sofa bed. Housekeeping is very bad!”
 of 5 bubbles Traveler_200950, 8 Sep 2016 | Read review
“Choose a room on the ground floor near entrance.”
 of 5 bubbles jimtexas, 2 Jun 2016 | Read review
“High floor, front of hotel (far away from the new hotel being built)”
 of 5 bubbles 9243, 28 Apr 2016 | Read review
“Don't stay on 2nd floor might be roaches, I suggest 4th floor”
 of 5 bubbles LoveEveryone200, 16 Aug 2015 | Read review
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