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Aloft Ontario-Rancho Cucamonga

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Aloft Ontario-Rancho Cucamonga
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590 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Berkeley, California
Reviewed 31 January 2017

This worked out well. They are very dog-friendly and we were passing through in a storm. A very good price for a good mid-level hotel. I would stay here again, and I've now added W's Aloft hotels to our list while on road trips. Staff was very nice.

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Helpful?
Thank lookupatthesky
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear lookupatthesky, Thank you for taking the time to review your recent stay with us. We are happy to hear your stay was pleasant and we hope to see you again soon! Best, Interim General Manager Cecilia Ramirez

A TripAdvisor Member
Level Contributor
14 reviews
6 hotel reviews
4 helpful votes
Reviewed 26 January 2017 via mobile

I usually love Aloft and try to stay at them when possible. This one was worn out and dirty :(. The staff was not nearly as friendly and well trained as usual. The room was missing the tv remote that would allow you to use the play pack that was in the room. I did not get fresh cups the...

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Helpful?
Thank A TripAdvisor Member
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Valued Guest, I would like to apologize for your recent stay not being everything it should have. The proper measures have been taken to ensure this was an isolated event. We hope to see you again soon to give you the proper Aloft experience. Best, Cecilia Ramirez Interim General Manager

Hilton, NY
Reviewed 10 January 2017 via mobile

Definitely not your everyday hotel! Friendly, efficient staff. Clean and comfortable rooms in a sleek motif. Bring in your own pizza and sit at the trestle table in the lounge (elsewhere known as the lobby). Enjoy a happy hour beverage or try your skill at the pool table. Live music on the Friday evening we were there. We will look...

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Helpful?
Thank Rabbit12
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Rabbit12, We are happy to hear your experience with us was great! As you stated we are dog friendly as well as people friendly! We do encourage our guests to enjoy the amenities' we have in the lobby to socialize and relax. We hope to see you again soon! Best, Cecilia Ramirez Interim General Manager

Danville, California, USA
Reviewed 5 January 2017

This Aloft seems to be a hit or a miss. I've been staying here over 3 years on many visits so I've had my fair share of issues. Check in - I always have issues with my room keys. Every single time. They never activate correctly. This has happened to me on multiple visits. I was once given a room...

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Helpful?
Thank 198kevinc
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear 198Kevinc, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you experienced and can assure you anything you addressed has been looked into. We are happy to know you are a loyal guest and we hope to see you again soon so we can provide the excellent service our guests expect...

Lansing, Michigan
Reviewed 29 December 2016 via mobile

Great hotel, have no complains at all. Nice view of the mountains besides the elevator. The room is modern looking, even have a iHome kind of thing so that you can connect the phone and play music or project to the TV I guess. The room is also very clean! The location of the hotel is a bit far from...

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Helpful?
Thank lucyclu
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear lucyclu, Thank you very much for taking the time to review you experience with us! We are happy to hear its was a great experience and we hope to see you again soon! Best, Cecilia Ramirez Interim General Manager

Jacksonville, Florida
Reviewed 14 December 2016 via mobile

Place was clean. Bed is comfortable Have a full bar Good value for the money spent. And close enough to some decent restaurants be close to Ontario airport Stand up shower was nice Front desk staff allowed an early check in If back in the area will stay again

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Helpful?
Thank Todd P
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Todd P, Thank you very much for taking the time to review your experience here at the Aloft. We are happy to know our front desk staff was accommodating to your needs. We hope to see you again soon! Best, Cecilia Ramirez, Interim General manager

Henderson, Nevada
Reviewed 6 December 2016

have stayed at this property over the years - many times - no issue. Typically a good experience - using as a base when visiting family - NOT SO THIS TRIP. Started with room door lock did not work - would not lock. When went to call and ask for help from front desk - made realization that the room...

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Helpful?
2Thank John P
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear John P, Thank you for taking your time to make us aware of your experience at our property. I can assure you anything you addressed has been taken care of. We are going through some changes at the property and will be soon be renovated and better than before and hope to have you back to gice you the...

Atlanta, Georgia
Reviewed 1 December 2016 via mobile

Cool building. Under staffed. It seems that they put too much money into the "coolness" of the hotel and not in the customer service. Good music, nice bar, and a pool table but no one to help you. Skeleton crew, most of the time with poor attitude. Just not proactive or interested in being hospitable. Won't be booking at ALoft...

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Helpful?
Thank crafty_with_camera
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear crafty_with_camera, Thank you for taking the time to review our property, On behalf of our management team I would like to sincerely apologize for our staff not being as helpful as they could have been. We do like to pride ourselves on our unique and modern style but also on our sassy and savvy staff. I can guarantee you...

California
Reviewed 21 November 2016 via mobile

Off to the side of things this basic aloft hotel offers decent value for money. Breakfast was confusing, not to my liking. The whole concept at aloft is confusing and NOT really my thing. That said you either like alofts as a brand or you dont :) But as a aloft this is a basic choice hotel. Nothing to be...

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Helpful?
Thank Tony834
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Tony834, Thank you for taking the time to review our property. We're sorry that you feel the concept is confusing. The Aloft is different and unique. it is basic in the aspect of amenities, designed for the on the go traveler which is why our breakfast layout is out in the open so guests can grab and go. We...

Chandler, Arizona
Reviewed 15 November 2016

You either like Alofts or you don't. I like them. The lobby has a modern look and so do the rooms. The workstation is functional and the bed comfy. The bathroom is spacious and the shower has plenty of room to move around in. However, the food options at the restaurant are limited to what you can make in a...

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Helpful?
Thank Huck K
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Huck K, Thank you for taking the time to review our property, we are happy to know you enjoyed your stay. We understand not everyone uses body wash and I apologize for the one bar of soap. We hope that you stay with us again in the future and let us take good care of you. Best, Cecilia Ramirez,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Aloft Ontario-Rancho Cucamonga Hotel is located just minutes from the Ontario Airport. Enjoy our wireless internet, loft inspired rooms, and nearby shopping, baseball, Nascar, and so much more! ... more   less 

Additional Information about Aloft Ontario-Rancho Cucamonga

Address: 10480 Fourth Street, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: $159 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Ontario-Rancho Cucamonga 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
Aloft Rancho Cucamonga
Hotel Style:
#2 Romantic Hotel in Rancho Cucamonga
#4 Family Hotel in Rancho Cucamonga
#5 Business Hotel in Rancho Cucamonga
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Ontario-Rancho Cucamonga staff and other travellers.
4 questions
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Questions? Get answers from Aloft Ontario-Rancho Cucamonga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask in the wifi is working.”
 of 5 bubbles markdw2016, 23 Mar 2017 | Read review
“I called fire marshall - will not stay there again unless I have confidence that the issues have been addressed! YOU SHOULD NOT either”
 of 5 bubbles U7045MHjohnp, 5 Dec 2016 | Read review
“Ask for a room with a view of the mountains”
 of 5 bubbles mishywishy2016, 4 Nov 2016 | Read review
“higher level floor with mountain views”
 of 5 bubbles fabby2014, 26 Oct 2016 | Read review
“just don't stay here”
 of 5 bubbles sevans1023, 29 Sep 2016 | Read review
5 of 5