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Four Points by Sheraton Pleasanton

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Four Points by Sheraton Pleasanton
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269 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Paris
Reviewed 1 week ago

The good: Free hotel shuttle service was excellent. Takes you wherever you want, pickup whenever/wherever. Excellent. The bad: Unfriendly reception staff - all of them, over a period of 3 days. This is really unusual for a US hotel. Literally every different person on reception was surly and unwelcoming. Rooms are EXTREMELY noisy. Sound insulation is catastrophic though the hotel...

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Helpful?
Thank willabytrumpton
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Valued Guest: Thank you for the kind comments about our Shuttles service, we pride ourselves on offering services that mean something of value to our guests. On the other hand, I am very concerned with what you encountered with other services. I have asked our Restaurant team to review your comments and address those concerns. Part of our training...

HOTEL’S FAVOURITE REVIEW
Reviewed 8 October 2016 via mobile

Very clean and nice location. Excellent service as well. Room was great. Staff went above and beyond to make sure we enjoyed our stay. Pool and courtyard area is very well maintained and nice to look at. Definitely a "pleasant" stay in Pleasanton.😃

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Helpful?
Thank Nick V
About Hotel's Favourite Review
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Nick, Thanks for the awesome feedback regarding your stay with us in Pleasanton. It was great to see the positive comments. Please know that I have shared your review with our Management Team and we look forward to seeing you again in the near future.

Los Angeles, California
Reviewed 10 March 2017 via mobile

Typical business hotel, okay rooms. Staff was good. Happy Hour was okay and also beer and chips in the lobby. Didn't enjoy the breakfast buffet. Some of the things like doors and showers were really dated. I am not a tall guy guy at all but the shower height was shorter than me. Overpriced but I guess that's probably because...

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Helpful?
Thank SMulay
Atlanta, Georgia
Reviewed 6 March 2017

I had stayed few days on business and found the hotel comfortable and a cozy. The bar at night was good and the food was tasty. Buffet breakfast could have been better as the options were very limited.

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Helpful?
Thank priy
San Diego, California
Reviewed 2 March 2017

We didn't have high expectations on the 4 Points but found several highlights surprisingly: 1. Kids love the pool & hot tub. It's been raining all the time so the pool became very attractive. Staffs put the towel in a shelf with cover. If towels run out, just call the front desk and they will deliver a couple more. 2....

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Thank 785yiy
Los Angeles, CA
Reviewed 6 February 2017 via mobile

Don't count on your SPG status helping much plan at the Four Points Sheraton in Pleasanton. As a loyal SPG member and regular at this hotel, I was walked to another hotel during a late evening check-in. SPG turn away benefits were not immediately offered and required contact with SPG customer service and the hotel manager. The hotel did not...

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1Thank FlyingMonkey38
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Valued Guest--Thank you for taking the time to talk with me last month about your experience. Again I apologize for the inconvenience and do hope you will return to us. This unfortunate circumstance has truly re-focused our efforts towards the return customer that is so important to our success. I look forward to being of service to you in...

Reviewed 13 January 2017

We stayed here for a nearby wedding and had a total of four rooms. We had a number of problems come up. It was raining really heavily and the sliding glass doors in each of the rooms are not weather proofed. Rain did not get in but it made the rooms really cold. The problem came when we turned on...

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Helpful?
Thank Jay W
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Jay, Thank you for the feedback regarding your stay with us in Pleasanton. I apologize for the various issues that you had during your stay. Please know that these kind of issues are not typical and I have shared your comments with our Management Team to ensure that they are addressed and resolved. I would like to speak with...

new york
Reviewed 8 January 2017

Quiet..although close to 580/680 highways..easy in/out Room Service (breakfast ws great) and attached restaurant with Bar Good Wi-Fi in-room Good in-room coffee ok fitness room - open 24 hours NO in-room safe

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Helpful?
Thank assamese
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for your kind comments about your stay, we hope to see you again soon

Gainesville, Florida, United States
Reviewed 16 December 2016

I stayed for one night during a business trip. The room was clean and the bed was very comfortable with all other standard Sheraton amenities. The pool is heated and very nice. The parking is free with plenty of space. This is an older building and needs new carpets as you can smell the humidity in the hallway also the...

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Helpful?
Thank Shah R
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Shah, Thank you for the feedback regarding your stay with us in Pleasanton. I am glad that you enjoyed the various amenities our hotel has to offer. We do have a nice pool that is very popular year round.

San Jose, California
Reviewed 12 December 2016 via mobile

I'll start by saying there is another "Sheraton Pleasanton" and I stayed there last year, it was ok. This Four Points was a nice surprise. I wasnt expecting much. Our room was clean and the bed was comfy. I think they should keep an extra blanket in the closet though. I loved the pool and garden area, we stayed bldg...

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Helpful?
Thank pamela R
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Pamela, Thank you for the feedback and we look forward to seeing you in the summer.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the Hacienda Business Park, Four Points by Sheraton Pleasanton features 214 guest rooms. From the patios and balconies, guests can enjoy the soothing sights and sounds on our 10.5 acres. ... more   less 

Additional Information about Four Points by Sheraton Pleasanton

Address: 5115 Hopyard Rd, Pleasanton, CA 94588-3303
Region: United States > California > Pleasanton
Price Range: $145 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Pleasanton 3*
Number of rooms: 214
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Also Known As:
4 Points By Sheraton Pleasanton
Four Points By Sheraton Pleasanton Hotel Pleasanton
Sheraton Pleasanton
Four Points Pleasanton
Pleasanton Sheraton
Pleasanton Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Pleasanton staff and other travellers.
6 questions
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London, United Kingdom
11 months ago
San Diego, California
over a year ago
Rocklin, California, United States
over a year ago
Pahrump

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Questions? Get answers from Four Points by Sheraton Pleasanton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else”
willabytrumpton, 13 Apr 2017 | Read review
“For the most quit bulding, ask for building 6. For the most convenient, but nt over the lobby, ask for bulding 4 or 2.”
CA_Dad_707, 26 Nov 2016 | Read review
“Rooms overlooking the garden/pool, on the second floor (if you don't mind hauling your suitcase up the stairs) are the best.”
laurieh587, 14 Nov 2016 | Read review
“Pool/ garden view is nice with patios and balconies. The handicap accessible room was very nice. Spacious bathroom but no fridge.”
packyourbagsIowa, 3 Aug 2016 | Read review
“Definitely not in one of the out buildings”
MikeFlyCX, 28 Jul 2016 | Read review
5 of 5