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Sheraton Pleasanton Hotel

PricelineUSD 137*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 163*
USD 137*
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USD 148*
USD 148*
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Sheraton Pleasanton Hotel
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311 Reviews from our TripAdvisor Community

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Showing 303: English reviews
New York City, New York
Reviewed 12 June 2015

A neat and tidy Sheraton with a small gym and an outdoor pool. SPG lounge with limited selection and also a lobby breakfast area. Very close to Stoneridge Mall for anything you may need. Ask for a room on the opposite side of the building to highway side, unless you're a solid sleeper.

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Helpful?
1Thank EzzaFighta
Rensselaer, New York
Reviewed 5 June 2015 via mobile

I gave this hotel one star for the location only. If you don't mind having your reservations screwed up, dirty carpets, maids taking (the polite word) your change, an under staffed restaurant and a manager that gives you lip service but doesn't correct the wrongs, this place is for you. I stay in hotels 100 nights a year and never...

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Helpful?
1Thank Pat B
Reviewed 5 June 2015 via mobile

We stayed at this hotel for two nights for a family wedding. It was a terrible experience from check-in to check-out. Room was not ready, staff at front desk were rude, room was not clean (stains on bedding, tables and desks were sticky, bathroom floor not so clean), couldn't get the room cleaned before the wedding or get towels without...

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Helpful?
Thank Claudia12309
Clifton Park, New York
Reviewed 4 June 2015

Stayed here to attend wedding at a nearby country club. The Good - close to mall, freeways, and the BART; nice enough pool area, decent bed, room size good; most staff pleasant, especially John, one of the managers, who tried to fix the many problems The Bad - courtesy van not always available due to not enough staff, van driver...

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Helpful?
Thank BarbieC139
Sonora, California
Reviewed 29 April 2015

Nice place to stay when shopping at Stone Ridge Mall. Hotel is clean,staff great. Room was quiet,very comfortable. Breakfast was chaotic due to a hundred foreign tourist in line to eat with not enough food. Manager pulled us out of line and arranged for us to use the VIP room on top floor to eat a private breakfast. How nice...

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Helpful?
Thank Pete M
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Pete M., I am extremely pleased to learn our team accomodate you in our Sheraton Club. I apologize for the situation regarding one of our groups in our restaurant. We appreciate you busness and feedback. My entire team and I look forward at welcoming you back to our hotel soon. Regards! Mario Salvatore Lopez General Manager Sheraton Pleasanton

Utah
Reviewed 16 April 2015

Hotel is in a good location with easy access to all the local shopping and freeway access. Hotel is like most Sheraton's, a little dated but has been spruced up. The hotel staff was fine, not overly friendly but certainly not rude. The room was clean but on the smaller side. Instead of 2 queens, we got two double beds....

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Helpful?
1Thank swpsacs1
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear swpsacs1, I want to personally thank you for your review and kind comments about my hotel staff. As well, I sincerely apologize for what you went through to get your upgrade. We have a lot of Platinum level guests staying with us and we work diligently to upgrade as many as possible. I will be happy to secure a...

Los Angeles, California
Reviewed 15 April 2015

My family stayed at this hotel and had some issues - they did not have the room that we reserved available after wasting almost 90 minutes,we were downgraded to a room - that did not exist when we arrived.. After our stay, I received an email from the General Manager offering me a bunch of points to reply back to...

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Helpful?
Thank macizoe
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear macizoe, I sincerely apologize for the waiting you and your family experienced. As well, I am sorry to learn about the room type and comments from my front desk. I am also reading you emailed me and you did not receive a reply from me - my apologies. For some reason I did not receive the email (we were...

Huntington Beach
Reviewed 15 April 2015

I'm giving this hotel a 2-Star review because this is really a poor showing for the Sheraton brand. I can echo many things that have been stated by previous reviewers: it is in need of an overhaul. Not a facelift, but an overhaul. They are constantly at capacity, and I'm sure that whoever owns this hotel would be loathe to...

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Helpful?
Thank HBsteve
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Hello HBsteve, Thank you for posting your review. I would like to apologize for the challenges you encountered with our elevator (unfortunately - and for the safety of our guests - we have had to implement a major repair ... completion April 24). As well, I will personally look into the lounge and room service offerings. We appreciate your feedback....

San Francisco
Reviewed 4 March 2015

Positive: The front desk is nice, friendly, and patient. All valuable qualities when traveling. Neutral: The rooms themselves are OK. Not super nice, but certain acceptable given the price range. Negative: The hotel is just plain dirty. There is trash in the hallways. Discarded wrappers, papers, etc. Heck, I even saw the room number sign fall off of one unit....

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Helpful?
Thank SFOPhD
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear SFOPhD, Thank you for sharing your experience with us and for the kind words about our friendly and patient front desk. I am pleased to see we recognized your gold status and provided you with an upgrade, which exceeded your expectations. I also want to sincerely apologize for the conditions you described in the hallways. Rest assured I have...

Cedar Hills, Utah
Reviewed 20 February 2015

This hotel was terrible. The staff was helpful and accommodating but everything from the hotel lobby to the guest rooms was old, in need of repair or dirty. The hotel is a pet friendly hotel. However there are pet stains in the hallways and even in my guest room. The bathroom had rust around the fixtures and and silt came...

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Helpful?
Thank Kellie B
SheratonPleasanton, General Manager at Sheraton Pleasanton Hotel, responded to this review

Dear Kellie B, I am writing to thank you for your feedback - I am happy to read my team was very accommodating. I am sorry to issues you encountered - rest assured I have shared them with my housekeeping team and we have corrected accordingly. Once again, thank you for your feedback. Sincerely, Mario Salvatore Lopez General Manager Sheraton...

102 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 

Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Rd, Pleasanton, CA 94588-3229 (Formerly Wyndham Garden)
Region: United States > California > Pleasanton
Price Range: $148 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 170
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Pleasanton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room not on the freeway side- it is loud”
CalRam, 22 Mar 2017 | Read review
“Mini fridge would be nice- AC is very loud but too hot without it-”
sfgirl2015, 20 Mar 2017 | Read review
“Upgrade to club level and enjoy daily breakfast and evening drinks and appetizers included in daily cost of room.”
Ge0rge678, 17 Mar 2017 | Read review
“Stay away from rooms facing the 580 freeway”
RBryan1011, 11 Mar 2017 | Read review
“Cheaper prices ”
, 1 Mar 2017 | Read review
5 of 5
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USD 137* /night
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Prices are for 1 room, 2 adults
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