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Sheraton Pleasanton Hotel

389 reviews
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Traveller (112)
Room & Suite (33)
Dining (9)
Overview
  • Excellent20%
  • Very good26%
  • Average32%
  • Poor14%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Sheraton Pleasanton Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (389)Write a Review
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All reviewsthe club loungestoneridge mallstarbucks coffeemall across the streetlarge mallbit datedfront desk staffsan francisconice amenitiesfreeway noiselobby areabartworkdaynordstromremodelexterior
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1 - 5 of 380 reviews
Reviewed 2 weeks ago via mobile

I had a large room on the other side from the freeway. I was able to work at a large desk and, while in need of decoration, it was ok and comfortable. Room cleaning was sometimes hit and miss, but things were clean. Food in...More

Thank MuddyBath
Response from Aaron N, Manager at Sheraton Pleasanton HotelResponded 2 weeks ago

Dear MuddyBath Thank you for choosing to stay at the Sheraton Pleasanton Hotel Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We are very excited to begin our renovation project in...More

Hotel's Favourite
Reviewed 4 January 2018

The location was convenient to the freeways. Parking was complimentary. The room was spacious and comfortable with a huge window. Staff was very helpful with suggestions for day trips. The concierge lounge had delicious crispy spring rolls. The wine was delicious. Service was great. The...More

Review collected in partnership with this hotel
Thank lawfox
Reviewed 2 weeks ago via mobile

I've stayed at a number of Sheratons, world wide, they range from beautiful to 1 step above a motel. Sadly my latest experience at the Pleasanton Sheraton, was the latter. The room was so noisy from the highway that when I walked in the room...More

Thank hyatt22
Response from Aaron N, Manager at Sheraton Pleasanton HotelResponded 2 weeks ago

Dear hyatt22, Thank you for choosing to stay at the Sheraton Pleasanton Hotel Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team...More

Reviewed 3 weeks ago

Management did nothing to address our issues (except one - the air conditioning was malfunctioning when we arrived), when we reported them to the Better Business Bureau, they failed to answer the complaint and insinuated that we were lying to Priceline (who we booked through)....More

Review collected in partnership with this hotel
Thank Chris M
Response from Aaron N, Manager at Sheraton Pleasanton HotelResponded 3 weeks ago

Dear Chris M Thank you for choosing to stay at the Sheraton Pleasanton Hotel Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel...More

Reviewed 3 weeks ago

Sheraton Pleasanton Very old hotel. You'll know from seeing the outside alone, or the crazy old elevators. Located near a mall just off the highway. Highway noise could be a problem for some. Very nice hallways. Classy. No wall mounted temperature control, just the one...More

Thank Fanfoot
Response from Yuriko Z, Front Office Manager at Sheraton Pleasanton HotelResponded 3 weeks ago

Hello Fanfoot, I am so sorry to hear that you were not satisfied with the condition of your room. We are in the process of a full scale renovation that will include remodels on all rooms and public spaces. If you have any questions or...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Banquet Room
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
USD 115 - USD 349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 115 - USD 349 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (112)
Room & Suite (33)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Half the rooms are on the freeway side (ours was)"
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"Ask for the quiet side of the building (away from the freeway)"
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"It was a corner window room overlooking the shopping mall. The other side would have been a freeway view."
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"Make sure you ask for a room on the mall side and not the freeway side for quiet!"
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