I am by no means a “glamper” or been to a KOA, but this place was amazing. I did not expect how much I enjoyed my experience, the grounds, facilities and employees. I experienced the “glamping” tents and had the best experience. Outdoor showers, sauna, hot tub, restaurant/bar, general store (with what seems like everything) and beautiful grounds.
This place is way too expensive. The caretakers came by our tent cabin, and rudely ordering our kids not to climb the trees. They claimed that there was a "spare the air" day in effect and told us to douse our fire "ore else!!!!". We complied, and found that the county website clearly stated that there was no "spare the air day" in effect. The bike trails are short and you have to cross a very busy highway to get to the beach. I will never go here again!
If you are looking for a peaceful stay in nature, look elsewhere. Booked a weekend stay in the lodge, only to discover that there would be parties right outside our balcony both nights until 10 pm. How do you let people book a room at an eco resort and not tell them about loud parties scheduled right outside their door? Especially when their is no air conditioning and you have to keep the doors open for it not to be stifling hot? To their credit, I guess, the hotel let us cancel the second night. It’s like booking a room over a noisy restaurant. And also the WiFi is terrible.
Costanoa still bills itself as an eco-resort. That is no longer true. It is now mostly an RV park. I understand that they have to adjust to demand - especially in a pandemic. But continuing to bill oneself as an eco resort is just a lie. And there were almost no masks among the patron - and no enforcement by security. Never coming back.
The property is lovely and the people there- staff and guests- were all lovely. Met the expectations from your lovely web site. Expectations. However the cabin we got really did not meet expectations. We did research past your web site and read reviews all which were positive. I even called because we were deciding to bring our dog or not and asked about how that might impact our stay as we saw there were limitations with pets. The information I got was that it would not really impact things other than what parks we could hike in. But because we brought the Dog... we were in the RV camp ground. Bright lights, big Trucks and all that comes with an RV park.. not the tress and pretty views in the web site. I would not have spent $500 to stay in an RV park... frankly I would never choose to say in one... I'm more the backpacker/ tent camp kind of person. I have been to a lot of places, camps and hotels... never have I been so disappointed and felt so over charged. Never. ( I have been to 21 countries and 37 states... this was the biggest discrepancy in photo and description ever.) I understand we were in the RV park because of the Dog... but this was not told to us. When we came to the office to discuss this... we were told there was no where else we could stay with the dog... so we could pay or leave (they offered to refund if we left)... so on new years day we spent over an hour looking for somewhere else... as could be expected at 4-5:30 pm on new years day... no such luck. So we stayed. I am still very unhappy that we were not given any other ways to address this disappointment and misrepresentation. Now days after I still feel that it was wrong for us to have paid $500 to stay in an RV park. When we talked to them and then emailed about this... they pretty much communicated that... no one had been bothered by the RV's... so ... .done. Really poor customer service.. Maybe being in the RV park stood out more in COVID... as a lot of the resort was closed... but our over $500 could have gone a lot further in other places.…