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The Sheraton was clean and very inviitng. What I didn't like were the elevators. The elevators were very slow going up and down which caused everyone to wait at peak times. It was almost frightening riding inside as the elevator creek, hummed and literally strugled...More
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 5 weeks ago
Thank you for taking the time to comment on your most recent stay at Sheraton Pasadena, we take our guests comments very serious and use them to make changes to the operation when necessary. Please accept my apology on behalf of the entire...More
This hotel does not belong in the Sheraton chain; it shouldn't even be a Four Points, it would have even disappointed me as a Best Western.
I called ahead of time to make sure they had quiet rooms and an espresso machine in the club...More
2 Thank x P
Response from SheratonPasadena, Front Desk Supervisor at Sheraton PasadenaResponded 10 February 2018
Greetings x P,
Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment,...More
I used to stay at this hotel frequently about 10 years ago. It was friendly, centrally located, and reasonable cost. Now, the hotel is falling apart, room cost are not worth the stay, and staff is inconsistent. I will not stay here again.More
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 10 February 2018
Greetings Guest edwardp62,
Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
My wife and I have been to Pasadena quite a few times and we like this small city for its tranquility. This time we chose to stay at the old town Sheraton Hotel.
We had no regret to have chosen this hotel though there are...More
1 Thank Richard L
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 23 January 2018
Thank you for taking the time comment on your most recent stay with us. We highly appreciate your feedback and have shared it with the appropriate department heads. When your travels bring you back to Pasadena, please feel free to use me as...More
The good; every staff member I had contact with was very pleasant and professional.
The bad; Hallway and room lighting nonexistent
I was on the fourth floor. Exiting the elevators you have to go around the sides to the hallway. It was like going into...More
1 Thank FinallyTime
Response from SheratonPasadena, Front Office Manager at Sheraton PasadenaResponded 11 January 2018
Greetings Valued Guest,
Thank you for taking the time to share your recent experience at the Sheraton Pasadena Hotel with us.
As part of our continued commitment to renew our property décor, we apologize for any inconvenience our recent transformation may have caused. Redefining the...More