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Sheraton Pasadena Hotel

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Traveller (140)
Room & Suite (78)
Dining (11)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for.
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
53Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
897Reviews
185Photos
15Q+A
100Room tips
Traveller rating
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  • 63
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Popular mentions
I was a bit skeptical about staying at this hotel from some previous things I had heard about its reputation, but I like to gauge the quality of Sheraton properties, especially in my favorite city of Pasadena. First off when we arrived, the parking garage felt like a garbage
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Response from SheratonPasadena, Front Office Supervisor at Sheraton Pasadena Hotel
Responded 4 days ago
Greetings Guest Kaiserhof-Travel, We recognize your time is valuable and appreciate the feedback you have provided on Trip Advisor. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sheraton Pasadena Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Pasadena! Sincerely, Carly McGuire Front Office Supervisor The Sheraton Pasadena carly@sheratonpasadena.com 626-449-4000
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had a wonderful stay at the Sheraton Pasadena Hotel. what sets this hotel apart is fantastic service in every area - from Front desk manager Mher (who picked the room for us away from construction and helped set up everything we needed), to check-in, to executive lounge (where
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Apparently, the hotel thinks it is OK to service a room at 3:00 PM despite the guest being out of the room since 10:30 AM. After complaining, the night manager offered a free breakfast and 10,000 bonus points. I did accept the offer, but still wanted to warn other potential
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Response from SheratonPasadena, Front Office Supervisor at Sheraton Pasadena Hotel
Responded 3 weeks ago
Greetings Guest ralphw619, We recognize your time is valuable and appreciate the feedback you have provided on Trip Advisor. On behalf of the entire team at the Sheraton Pasadena Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued member, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Pasadena! Sincerely, Carly McGuire Front Office Supervisor The Sheraton Pasadena carly@sheratonpasadena.com 626-449-4000
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+2
I'm going to start this review by warning you not to book in advance for special events. You can read others' reviews that back this up by telling you how "reasonable" a rate they had last minute for the Rose Parade/Bowl Guests. We booked in February of 2018 to ensure we would
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The hotel is a little dated, but if you don't mind that, it is in the best location. The staff was extremely accommodating. Couldt have asked for anything else, from early check in, upgrade, late check out, etc. They were always very helpful. It doesn't hurt that I have Lifetime
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Response from ShannonCalloway, Front Office Manager at Sheraton Pasadena Hotel
Responded 4 weeks ago
Greetings Guest Bernardo, Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to ensure that all hotel rooms are cleaned to meet our guests standards. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Pasadena. Sincerely, SHANNON CALLOWAY Front Office Supervisor Sheraton Pasadena Hotel shannon@sheratonpasadena.com (626) 449-4000
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Blood on the sheets, indicating the housekeeper either bled on them or they didn't change the sheets from the previous guest(s).
Photo provided by managementSheraton Pasadena Hotel
Guest room
Photo provided by managementSheraton Pasadena Hotel
Guest room
Photo provided by managementSheraton Pasadena Hotel
Guest room
Photo provided by managementSheraton Pasadena Hotel
Guest room
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12345616
I saw pets there recently.
0 votes
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I arrived Feb. 20 and renovations are still clearly underway.
1 vote
no
0 votes
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9 min drive - 23 minute walk - under 3 miles so you can use the hotel shuttle - $6 Uber
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123
"Do Not Book In Advance - You will pay double what you should"
"Don’t get the Patio rooms"
"First floor room bathrooms are just inside the front door with stairs. Requires a lot of opening and closing of the bathroom door."
"avoid room 234"
"We had a room overlooking the pool but it was not too loud."
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12345620
PRICE RANGE
USD 180 - USD 427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton pasadena hotel pasadenapasadena sheraton
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
311
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