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Sheraton Palo Alto Hotel

783 reviews
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Traveller (143)
Room & Suite (54)
Dining (18)
Overview
  • Excellent14%
  • Very good34%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(38 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.5 Star Hotel
All hotel details
Rooms
9 Mar.10 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (783)Write a Review
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291 - 295 of 734 reviews
Reviewed 30 January 2015 via mobile

I stayed with my husband on a business trip, I would say the Hotel is very much geared up for that. It is not modern or renovated, the rooms are ok. But the location is fantastic in walking distance to the shopping mall and Stanford....More

1  Thank RLJ2010_25
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 27 February 2015

Dear RLJ2010_25, Thank you for taking the time to share feedback of your most recent visit to our property. I'm pleased to read that you were able to take advantage of our prime locations. I, too, love how close we are to the Stanford shopping...More

Reviewed 22 January 2015

Second time and second week at this hotel. Staff is friendly and professional, thats about the only advantage beside near Stanford/down town Palo Alto location. The wifi is occasionally working but costs an extra 9,95 per day, come on it's 2015! It should be included...More

1  Thank amagbg
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 27 January 2015

Dear Martinaskne, Thank you for taking the time to share your feedback. We appreciate your kind comments about our staff. I apologize for any trouble the renovations may have caused. The changes that are taking place are worth the wait as they are an effort...More

Reviewed 13 January 2015

I stayed at this hotel last night for a business trip and it was just average, nothing more, nothing less. The hotel is under construction so that might help make it less underwhelming. The rooms are decent and clean, but could use a little updating....More

1  Thank gdavan
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 27 January 2015

Dear Gdavan, I sincerely appreciate your valuable comments. Your feedback is extremely important to us, as it helps us make necessary improvements and adjustments in specific areas. Please accept our sincerest apologies for any inconvenience that all the renovations may have caused. The renovations will...More

Reviewed 27 December 2014 via mobile

I spent more than 90 nights this year at this hotel so I may be the best qualified guest to rate the place. Generally, this is a pretty good place. The staff is friendly, rooms and beds are comfy. The gym is just right and...More

1  Thank DougcpW
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 27 January 2015

Dear DougcpW, Thank you for your loyalty, and for taking the time to share your experience about the Sheraton Hotel in Palo Alto. We truly appreciate your feedback; your observations are valuable to us. On behalf of my team, I apologize for any inconvenience the...More

Reviewed 23 December 2014

I stayed at this hotel for four days. The hotel is conveniently located near Standford and shopping. The lobby is small, however the pool area provided more space to the lobby. I've never tried the pool because it does not provide for any privacy. Checkin...More

1  Thank sis_8
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 24 December 2014

Dear Sis_8, Thank you for sharing your experience with us. While I am pleased to read that you enjoyed the location and services of our hotel, I regret to hear that we did not meet your expectations during your recent stay. Feedback, like yours, provides...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 144 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 144 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (54)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
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12
Room Tips
"For a quieter room, avoid a room near stairs or elevator, as well as rooms facing the Caltrain tracks."
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"This is not"
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"GO for the upgrade with the jacuzzi cuz the room is larger!"
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"Don't get a room facing the train tracks - you will hear the CalTrain as it goes by."
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