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Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
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704 Reviews from our TripAdvisor Community

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Showing 657: English reviews
Palo Alto, CA
Reviewed 28 May 2014

Chose this hotel because it is close to Stanford University. After working there for 37 years, my husband just retired from there. The Sheraton catered his party of 135 guests and the buffet was DELICIOUS with a variety of dishes for all palettes! Many guests had traveled across the country to attend this event. Our entire family stayed at the...

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Thank MomToFive
Reviewed 28 May 2014 via mobile

Our room overlooked the Koi pond with fountains and lots of greenery. You really felt like you were "away from it all' yet you could walk into town. The staff were friendly, especially the bar staff. I would definitely stay again.

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Thank Diverpoh
London
Reviewed 23 May 2014

Stayed in a club room for four nights having landed from London on business Asked for a nice quiet room and to be fair it was ...... except for the noise coming from other peoples air con units running all evening but what can you do? A few 'loud speaking' guests could be heard but i haven't ever stayed anywhere...

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Thank hubbletrip
United Kingdom
Reviewed 20 May 2014

I booked at the last minute and got a very good rate--similar to those quoted by the more distant motels on El Camino Real where you really can't walk to anything. The reception staff were very friendly and helpful, the room was spacious and well appointed and the large pool, poolside bar and shady grounds were pleasant and relaxing. Join...

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Thank maryes_11
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Mary e s, Thank you for sharing your feedback with the TripAdvisor community. I'm pleased to hear that you four our rooms spacious and the poolside bar pleasant and relaxing. We look forward to serving you again on your next trip to the Palo Alto Bay Area. Warm Regards, Gurpreet K.

Reviewed 19 May 2014

Let me first say my mostly negative review is not due to the staff - all interactions were very pleasant and professional. I even got a proactive email from the front desk when they moved my room after the first night. No complaints there at all. However, the facility is clearly a cash cow for somebody, with Stanford across the...

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Thank Tbirdjeff
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Tbirdjeff, Thank you for sharing your experience, your feedback can only help us to improve. I am sorry to hear that we did not live up to expectations and would appreciate the opportunity to make amends. Please reach out to me at gkaur@pahotel.com or by calling 650-328-2800 to allow us the opportunity. I hope to hear from you. Best...

Singapore, Singapore
Reviewed 17 May 2014

Location is arguable, it is right across the Stanford University (you literally walk across and you are at the peripheral of the University), other than that there is nothing else in the surrounding except another pricy Westin hotel next door. The compound is huge that the hotel actually gave me a map. No free wifi (though not expensive about USD$10...

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Thank ktseng
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Ktseng, Thank you for sharing your feedback from your most recent stay with us. I am sorry to hear that we fell short of your expectations. We hope that you will give us another try should you return to Palo Alto Area. Kind Regards, Gurpreet K.

California
Reviewed 15 May 2014

The location was great. Shops and restaurants are within walking distance. The service was good, including valet, front desk, room service and bell staff. Sunday breakfast was pretty good in the poolside terrace restaurant. The rooms are drab, not well lit (bring an extension cord for computers, etc) and wifi is not free! That would have been okay, but for...

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Thank busyblondecalifornia
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Busyblondecalifornia, Thank you for staying with us at the Sheraton Palo Alto and for sharing your feedback. I am pleased to hear that you found the location great for your travels. The shops and restaurants are a wonderful stop to make in Palo Alto. We hope you stay with us again on your next visit to the Palo Alto...

Newton, Massachusetts
Reviewed 14 May 2014

Pao Alto is pricey for hotels, but this is one where you'll definitely feel you're not quite getting your money's worth. The hotel is fine, but tired. Could definitely use a renovation. If you can afford it/they have room, spend the few extra dollars to stay next door at their sister hotel the Westin. Location is convenient and easy walking...

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Thank swelch
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Swelch, Thank you for sharing your feedback. I am sorry that we failed to meet your expectations. Our hotel is scheduled for a renovation for the end of the year. I hope that we have a future opportunity to change your overall impression. If you would like to speak with me further about your stay, please feel free to...

Boston, Massachusetts
Reviewed 13 May 2014

I have been at this property quite some number of times over the past few years. It is a great location for business with Stanford University and biotech companies in the Palo Alto area. The staff are very friendly and helpful. The lobby lounge is quite nice for an aperitif or nightcap. The price is not bad for this area....

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Thank Orso52
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Orso52, Thank you for taking the time to share your feedback with us. I appreciate your kind words about our service and phenomenal staff and will be sure to pass on the compliments. However, I am sorry that you found the condition of your room to be a disappointment and not up to our usual standards. I hope that...

Arizona
Reviewed 4 May 2014

Our family recently stayed at this hotel and i would only stay again if we were given a room that is FAR away from the elevator. We were 3 doors down from the elevator on the 3rd floor and the sound of the elevator was extremely loud. The elevators ran all night and each time it did you could here...

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Helpful?
Thank cocoapuf

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 

Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Region: United States > California > Palo Alto
Price Range: $181 - $836 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Palo Alto Hotel staff and other travellers.
5 questions
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Boston, Massachusetts
over a year ago
Hyderabad, India
Hyderabad, India
over a year ago

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Questions? Get answers from Sheraton Palo Alto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose something on the other side of the rail road and construction”
  • View from room window - dirty on right hand side
  • Old and dingy
 of 5 bubbles Jozi2Melb, 25 Mar 2017 | Read review
“Ask if there is building work going on before you book.”
 of 5 bubbles Arandbee, 20 Mar 2017 | Read review
“Avoid the "rooms with a view", or ask to see the view before they upcharge you for it.”
 of 5 bubbles 960LisaA, 7 Mar 2017 | Read review
“Ask for room on a higher floor for better view of the surrounding”
 of 5 bubbles 397mikin, 15 Feb 2017 | Read review
“Choose one facing the interior courtyard.”
 of 5 bubbles annecX5111GD, 13 Feb 2017 | Read review
5 of 5