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Sheraton Palo Alto Hotel

784 reviews
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Traveller (143)
Room & Suite (54)
Dining (18)
Overview
  • Excellent14%
  • Very good34%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(38 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.5 Star Hotel
All hotel details
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Reviews (784)Write a Review
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All reviewsclub levelstanford universitycaltrain stationkoi pondpoolside grillnice poolwalking distanceself parksan franciscocourtyardavefountains
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271 - 275 of 735 reviews
Reviewed 27 April 2015

This hotel is near downtown Palo Alto and the Stanford mall. And that is the ONLY good thing you can say about it. This hotel is so old, so shabby, so worn out it should be demolished and a new hotel built in its place....More

2  Thank Adam H
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 28 April 2015

Dear Adam H, Thank you for taking the time to share your feedback via TripAdvisor. Please allow me to personally apologize to you for the inconveniences you experienced. I am sorry we were unable to meet your expectations during your stay with us. I would...More

Reviewed 23 April 2015

A charming yet slightly tired hotel. The setting is lovely close to shops etc. The hotel has all the amenities you would need. A good venue for breakfast - drinks round the pool in the late afternoon . The rooms were clean and not much...More

Thank Annemarie M
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 28 April 2015

Dear AMkenya, Thank you very much for sharing the details of your stay and your overall recommendation. I am pleased that you were able to enjoy the various amenities and services that we have available. Again, we appreciate your kind words and evaluation, and we...More

Reviewed 22 April 2015

I have stayed here multiple times. If you are attending an event at Stanford, the location can't be beat. Walking distance from University Ave, Cal Train, and to the campus. Service is friendly and efficient. I think the location outweighs all the negatives. So the...More

1  Thank Amanda C
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 28 April 2015

Dear Amanda C, Thank you for your loyalty and for taking the time to share your feedback. I am pleased that you have found our location a highlight during your stays with us. I would like to take this opportunity to share you some good...More

Reviewed 16 April 2015

By far the best part of the hotel is the location and the staff. The staff at the front desk is all smiles, friendly and can do attitude. I was up in the Bay Area for a few days on business and I had meetings...More

Thank saintba
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 April 2015

Dear Saintba, Thank you for your review of our property! I sincerely appreciate your kind comments about our service and staff. I know I've had the pleasure of interacting with you while you were here with us, but allow me to reiterate how excited I...More

Reviewed 12 April 2015 via mobile

Stayed one night. Very comfortable room and great staff. The location is very convenient, right next to the CalTrain station, campus, and downtown. My main complaint had to do with the fact that my window faced out towards the train tracks so I was woken...More

Thank dmsmitty
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 April 2015

Dear Dmsmitty, Thank you for taking the time to share your feedback via TripAdvisor. I am pleased to hear that you found our rooms comfortable. Thank you for your kind comments about our service and staff. I am sorry to hear that noise played a...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 141 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 141 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (54)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
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12
Room Tips
"Ask for a room facing away from the CalTrain"
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"For a quieter room, avoid a room near stairs or elevator, as well as rooms facing the Caltrain tracks."
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"This is not"
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"GO for the upgrade with the jacuzzi cuz the room is larger!"
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