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Sheraton Palo Alto Hotel

784 reviews
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Traveller (143)
Room & Suite (54)
Dining (18)
Overview
  • Excellent14%
  • Very good34%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(38 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.5 Star Hotel
All hotel details
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (784)Write a Review
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All reviewsclub levelstanford universitycaltrain stationkoi pondpoolside grillnice poolwalking distanceself parksan franciscocourtyardavefountains
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11 - 15 of 735 reviews
Reviewed 25 November 2017

From the beginning, this hotel was below par. To start, at comparable hotels, bellhops greet you and either give you the choice of carrying your own luggage or you doing it yourself. Nada here. So, I packed the big cart myself and hauled our luggage,...More

Thank Brian G
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 25 November 2017

Thank you for your review. It is our sincere goal to provide a superlative experience and I am sorry we fell short during your stay. The service you received is not reflective of our standards and I will be sure to follow up with the...More

Reviewed 24 November 2017

The facade of the hotel hides the grandeur hiding behind the walls. While a part of the property was being under renovation (painting?) when I stayed here, I could help but notice the dry artificial canals inside the property. There are several towers in the...More

Thank cashish11
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 25 November 2017

Thank you for your review. We are glad you enjoyed your time on our property and had a good time at our lounge. I will be sure to pass along your kind words to our staff and we look forward to seeing you the next...More

Reviewed 23 November 2017 via mobile

My family came in for the Stanford Vs Cal football game, Hotel was nice, but found ants in the bathroom. Offered room service which was good but the breakfast in the lobby was crowded and needed more seating, the staff were ok. Overall an Ok...More

Thank Charlotte C
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 25 November 2017

Thank you for your review. We strive to provide a superlative experience and I am sorry we fell short during your stay. We tend to see a very large crowd the morning of the Big Game, and in the next week our restaurant will have...More

Reviewed 16 November 2017 via mobile

Why the internet quality and speed (a fairly basic need) would be so below average right in the heart of Silicon Valley is surprising. Also the plumbing must be really old because if the person in the next room decides to take a 4am shower...More

Thank SACHIN M
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 20 November 2017

Thank you for your review and for your recent stay with us. We are very sorry about the issues you encountered. We typically receive positive feedback about our complimentary wifi service and I will be following up with our IT department to ensure that nothing...More

Reviewed 7 November 2017 via mobile

The rooms are clean and nice and is also nearby to a lot of eating places eat University Ave. But was very much disappointed with the breakfast for an international hotel. There is only limited bread and pastry.

Thank RolandTAN
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 8 November 2017

Thank you for your review. We are always looking for ways to improve our food services and I will be sure to share your feedback with our culinary team. We hope to see you the next time you are in Palo Alto.

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 143 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 143 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (54)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
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12
Room Tips
"Ask for a room facing away from the CalTrain"
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"For a quieter room, avoid a room near stairs or elevator, as well as rooms facing the Caltrain tracks."
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"This is not"
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"GO for the upgrade with the jacuzzi cuz the room is larger!"
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