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Sheraton Palo Alto Hotel

783 reviews
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Traveller (143)
Room & Suite (54)
Dining (18)
Overview
  • Excellent14%
  • Very good34%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(38 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.5 Star Hotel
All hotel details
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Reviews (783)Write a Review
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All reviewsclub levelstanford universitycaltrain stationkoi pondpoolside grillnice poolwalking distanceself parksan franciscocourtyardavefountains
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1 - 5 of 734 reviews
Reviewed 3 weeks ago via mobile

This updated property is right in the Heart of Palo Alto close to Stanford and a short walk to several shopping malls and downtown shopping and restaurants. My room was beautifully updated with a very comfortable bed and large screen tv.More

1  Thank Jon C
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 1 week ago

Dear Jon, Thank you for your review. As you mentioned, we are located perfectly for our guests who are looking to make the most of their time in Palo Alto. We are glad you enjoyed your room and we hope to see you again the...More

Reviewed 8 January 2018

This is not a full-scale review but describes the hotel's "Green Choice" program which we found misleading. The card describing the program says, "earn rewards when you conserve. For each night you forgo full housekeepting." The reward is a $5.00 credit for food or points...More

Thank NorthwestSojourner
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 9 January 2018

Thank you for your review. Make a Green Choice (MAGC) is our guest-facing sustainability and loyalty program in which our guests can choose to help reduce our environmental footprint. For our property this means that our room attendants will not enter your room for two...More

Reviewed 27 December 2017 via mobile

My husband and I stayed here for 5 days over Christmas while visiting family in the area. The room was spacious and extremely comfortable. The premium bedding was elegant and made me want to stay in bed! The bathroom was also large and the walk-in...More

Thank Karen H
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 3 January 2018

Thank you for your review and for your recent stay with us. We are very happy that you and your husband, and your furry friend enjoyed your time with us. We have received very positive feed about our bedding, and it is always nice to...More

Reviewed 27 December 2017

Pleasant for a quick stay in Palo Alto-- easy access to great restaurants. The construction on our floor was a bit offputting and no love for SPG Gold members and breakfast left a bit to be desired. The front desk staffer was so nice!

Thank wandersmuch
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 3 January 2018

Thank you for your review. We are glad you had a pleasant stay with us. We are hoping to have our guestroom updates completed early this year and we hope you will join us again whenever your travels bring you back to Palo Alto.

Reviewed 21 December 2017

First, this property is in the heart of Palo Alto right next to University Ave, arguably the only fun, lively area in Silicon Valery. Rooms are spacious and clean. Breakfast was delicious, service was top notch and the cost of a room was 1/3 to...More

Thank Cassio G
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 24 December 2017

Dear Cassio, Thank you for your review and for your recent stay with us. It was our sincere pleasure meeting you and your business partner and we are very happy you enjoyed your time with us. We hope we will get to see you again...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 145 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 145 - USD 619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (54)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
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12
Room Tips
"For a quieter room, avoid a room near stairs or elevator, as well as rooms facing the Caltrain tracks."
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"This is not"
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"GO for the upgrade with the jacuzzi cuz the room is larger!"
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"Don't get a room facing the train tracks - you will hear the CalTrain as it goes by."
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