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The Westin Palo Alto

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Traveller (86)
Room & Suite (293)
Pool & Beach (39)
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Overview
  • Excellent51%
  • Very good31%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(20 reviews)
“separate tub”(9 reviews)
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (687)
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Traveller rating
321
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LanguageEnglish
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321
209
90
26
16
Show reviews that mention
All reviewsheavenly bedstanford universityseparate tubwalking distanceroom servicefront desk staffclose to downtownself parkfour seasonssmall poolrestaurants and shopscaltrain stationsilicon valleybusiness centerinternet connectionthe room was nicerooms are large
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1 - 5 of 662 reviews
Reviewed 1 week ago via mobile

Great location, friendly staff, well equipped rooms and good overall facilities. Small gym but had everything that I needed. Was tempted to use the pool but didn’t have much time free. Finally, Breakfast was decent but nothing outstanding. Good overall experience

Thank Chrissharb
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 4 days ago

Thank you for your review. We are glad you enjoyed some of our amenities and we hope you will visit us again so that you may have a nice relaxing swim and enjoy all the amenities we offer.

Reviewed 1 week ago via mobile

Simple business room - not large. Room was far away from lift so had to push luggage quite far. Smallish pool. Lobby space available to sit and free coffee/tea available. Breakfast on second floor. Adequate for a business stayMore

Thank youke_worldwide
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 4 days ago

Thank you for your review. We have a variety of room types for guests, from standard rooms to our large suites with fireplaces and we are always more than happy to assist our guests to select the room that will be perfect for them at...More

Reviewed 1 week ago via mobile

The service is exceptional. All of the employees go out of their way to make you feel welcome. Unfortunately I had a meltdown because my room was not ready and I was on a tight schedule. The manager was wonderful and was able to get...More

Thank DrMAJones
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 4 days ago

Thank you for your review. We are sorry about the snafu at arrival but are very happy we were able to resolve the issue quickly and to your satisfaction. We look forward to your next visit to our property and our lovely area.

Reviewed 5 May 2018 via mobile

It might be a normal rate in the area but this was a really expensive stay despite it being a special for an event at Stanford University. Other than the price the stay was ok. The room was nice and fairly large, bed and shower/bathroom...More

Thank zurichgrad
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 6 May 2018

Thank you for your review. As you noted, we have the ideal location for guests who are travelling to Palo Alto to visit the Stanford campus. We are glad you enjoyed your guestroom and we hope to see you again the next time you are...More

Reviewed 25 April 2018

I stayed at the Westin Palo Alto from 19 April until 23 April which cost me $1060.81. On arrival, I used my VISA debit card which I now realize was a big mistake. Unknown to me, a sum of $2178.40 was blocked on my account...More

Thank oodonovan
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 26 April 2018

Thank you for your review. We take all financial inquiries very seriously, and we have reached out to you privately to get your personal and stay details to ensure that this issue is resolved promptly and to your satisfaction. We sincerely apologize for the inconvenience...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 205 - USD 818 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 205 - USD 818 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (86)
Room & Suite (293)
Pool & Beach (39)
Dining (26)
Amenities (24)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Qile
30 March 2018|
AnswerShow all 2 answers
Response from Juan R | Property representative |
Dear Qile, I could not agree more with Sherry! We have received very positive feedback from our guests who have used Menlo Velo Bicycles. Warm Regards, Juan R
0
Votes
Bill V
26 January 2017|
AnswerShow all 4 answers
Response from Tanya F | Property representative |
Dear Bill V, Thank you for your question. The standard rooms at the Sheraton and Westin are both lovely. The most notable differences between the two are that the Westin standard rooms are slightly larger than the... More
0
Votes
donnerart
15 March 2016|
AnswerShow all 7 answers
Response from pegglesPhoenix_AZ | Reviewed this property |
I parked underground, easily reached from the lobby.
0
Votes
Room Tips
"Request a room near the elevators."
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"Seems all equivalent"
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"All the rooms seem fairly equal. You won't get a great view anywhere, so don't worry about it."
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"Garden room"
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