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02/07/2017 03/07/2017
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    Hotel Keen

    425 High St, Palo Alto, CA 94301-1621
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    Savings alert: 18% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          USD 194*
          USD 194*
          USD 194*
          Traveller (30)
          Room & Suite (19)
          Dining (3)
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          Overview
          • Excellent23%
          • Very good40%
          • Average21%
          • Poor9%
          • Terrible7%
          Travellers talk about
          “white board” (16 reviews)
          Free Wifi
          Breakfast included
          Air Conditioning
          Non-Smoking Hotel
          Multilingual Staff
          Wheelchair Access
          Dry Cleaning
          Free Parking
          Pool
          2.5 Star Hotel
          All hotel details
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          The Epiphany, a Joie de Vivre Hotel
          409 reviews
          #1 of 27 hotels in Palo Alto
           
          Garden Court Hotel
          386 reviews
          #4 of 27 hotels in Palo Alto
           
          Dinah's Garden Hotel
          922 reviews
          #2 of 27 hotels in Palo Alto
           
          Stanford Park Hotel
          836 reviews
          #1 of 9 hotels in Menlo Park
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
          Reviews (189)
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          1 - 5 of 189 reviews

          Reviewed 1 week ago

          charging 400 USD a night for untidy bed sheets, half empty water bottles and a view of a brick wall is outrageous. Breakfast was poor, airconditioning did not work. Never again and cannot recommend to anyone.More

          Review collected in partnership with this hotel
          Thank 60villeh
          Response from pfriedman, General Manager at Hotel KeenResponded 1 week ago

          Dear 60villeh, I apologize again for the issues that were brought to our attention in your comment card. As I explained, the water is not replenished daily but placed for arriving guests as a welcome amenity. Requests for additional water are granted immediately. Housekeepers would...More

          Reviewed 2 weeks ago

          Lovely people working on the hotel, but for the price... the room was quite small (without wardrobe), small desk (so not possible to work) and Internet wasn't working properly. Good point: it's super clean and quite new.More

          Review collected in partnership with this hotel
          Thank S2818YLteresag
          Response from pfriedman, General Manager at Hotel KeenResponded 2 weeks ago

          Dear S2828yLteresag, Thank you for staying at Hotel Keen. I am sorry that you were unhappy with the size and layout of the room. Our deluxe rooms are only a few dollars more and are literally twice the size with a full size desk. Sadly,...More

          Reviewed 4 weeks ago

          Good location, close to the city centre and not far from Standford University. Friendly service, clean hotel, average breakfast but very small rooms with no view at all. The price of the rooms were extremely high and thus little value for the money.More

          Review collected in partnership with this hotel
          Thank dorthev2017
          Response from pfriedman, General Manager at Hotel KeenResponded 4 weeks ago

          Dear dorthev2017, Thank you very much for the stay and the feedback. I thank you for the high marks to the front and back of house staff. Rates that week ended up much higher than usual (20% higher than our usual midweek rate) given the...More

          Reviewed 2 May 2017

          Terrible shower, poor wifi, and the rooms are tiny. The only good thing is the staff that is very nice. Also, one of the nights the room felt suffocating and was way too hot never mind what temperature I set for the AC.

          Review collected in partnership with this hotel
          Thank giliyeshayahuk
          Response from pfriedman, General Manager at Hotel KeenResponded 4 May 2017

          Dear giliyeshayahuk, Thank you again for the stay and allowing me to address these items offline. I thank you for recognizing the efforts of the staff and do apologize for the operational difficulties you encountered. Best regards, Peter F

          Reviewed 1 May 2017

          The best location in the downtown of Palo Alto. Friendly stuff, everything is clean and nicely decorated. Rooms are designed for single guests in my personal opinion – no bathroom door. Decent breakfast, free cold water, but there is no fridge and coffee staff in...More

          Review collected in partnership with this hotel
          Thank Владимир Н
          Response from pfriedman, General Manager at Hotel KeenResponded 4 May 2017

          Thank you very much for staying with us. We do have one or two fridges on hand that could be placed in a guest room on request. While I agree that it is nice to have coffee or tea making facilities in the guest rooms...More

          The Epiphany, a Joie de Vivre Hotel
          409 reviews
          #1 of 27 hotels in Palo Alto
           
          Garden Court Hotel
          386 reviews
          #4 of 27 hotels in Palo Alto
           
          Dinah's Garden Hotel
          922 reviews
          #2 of 27 hotels in Palo Alto
           
          Stanford Park Hotel
          836 reviews
          #1 of 9 hotels in Menlo Park
           
          About
          Amenities
          • Top amenities
          • Free High Speed Internet ( WiFi )
          • Breakfast included
          • Hotel Amenities
          • Breakfast included
          • Dry Cleaning
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          Details
          • Price range
          • USD 151 - USD 532 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms
          • Number of rooms
          • 42
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelClick, Orbitz, Travelocity, Hotwire, Cheap Tickets, TripOnline SA, Priceline, Cancelon and getaroom.com so you can book your Hotel Keen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • California >
          • Palo Alto
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          Traveller (30)
          Room & Suite (19)
          Dining (3)
          Hotel & Grounds (23)
          Bathroom (11)
          Nearby
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          Nearby Attractions
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          Anderson Collection at Stanford University
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          Questions & Answers
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          Room Tips
          "Get a room facing south"
          Read review
          "Second floor on the south side is probably best, but the rooms will be more expensive."
          Read review
          "high floor to avoid street noise"
          Read review
          "Ask for a room that does not back onto the neighbouring bar -somewhere near the front /south would be best"
          Read review
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