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Hard Rock Hotel Palm Springs

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Hard Rock Hotel Palm Springs
Hard Rock Hotel Palm Springs
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906 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Palm Springs
Reviewed 3 days ago NEW

My Family and I had the pleasure of staying at the hard rock and it was a great stay. The vibe was fun with live music on Friday and Saturday. There was another function taking place and it all was handled well. Front desk was friendly and my room was very clean. The bed was super comfortable. Will definitely be...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 848ingridg
Palm Springs
Reviewed 1 week ago NEW

The Hard Rock staff is very friendly and helpful. Awesome vibe and the decor throughout the hotel and rooms is pretty cool. The are big, clean and very nice..., along with the bathrooms. I enjoyed hanging out in the balcony, relaxing. The hotel is walking distance from great restaurants and shopping.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank gilberts647
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear gilberts647, Thanks for the great review and the awesome complements! We look forward to Rocking with you on your next stay. ROCK ON!

London, England
Reviewed 1 week ago

I was visiting the US from the US with my 5 year old over Christmas. We booked a prepaid room at the HR as we need a place to stay while we were travelling from LA/Disney to Phoenix (where my family lives). On the day we were supposed to check into the Hard Rock, I lost my wallet at Disneyland....

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2Thank bobd72
Los Angeles, California
Reviewed 2 weeks ago via mobile

We stayed there December 26-28. The location is great, walking distance to all the restaurants and DT Palm Springs. The rooms are very spacious, nice and clean with comfortable bed. The pool is really small so I'd assume it'll be very crowded during warmer months. We also booked a massage session at the hotels Spa, kind of over priced for...

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Helpful?
Thank Arial7777
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Thanks for the AMAZING review! Nothing ignites our passion to serve more than reading “Great hotel in the heart of PS”. You are a rock star for taking time to be kind and we cannot wait to make a few more memories with you on your next stay. ROCK ON!

Reviewed 2 weeks ago via mobile

It's a cool hotel with nice decor. That's it. When it comes to anything else, forget it. They charge you a "resort fee" that may or may not be disclosed upon reservation and it's exorbitant. It's supposed to cover free wifi, except that you can't actually use it because there's not enough bandwidth to cover that many users. The service...

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Helpful?
Thank wesd2
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Wesd2, Thank you for taking the time to share your feedback with us. Please accept my sincerest apology for any inconvenience or frustration you may have experienced. We appreciate your comments and are sorry to hear that you had these issues. Please shoot us a note to info@hrhpalmsprings.com and I will be happy to look into all of these...

Reviewed 2 weeks ago via mobile

Over priced refurbished hotel, no perks such as an actual fridge, lighting in rooms not good, strict rules on bringing any outside food, not a true ambiance of what "Hardrock" represents. Staff was courteuous, rooms were clean. Those were two positives.

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Helpful?
Thank Ruth C
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Ruth, Thanks for the review! We love that our hotel staff and accommodations left such a great impression on you, but regret to hear that you were confused on our rules. We do not exclude outside food. We do go over rules and frequently asked questions with all guest during the check in process to ensure that these types of...

Los Angeles, California
Reviewed 3 weeks ago

Hotel employees were all helpful and friendly. First floor room with pool/mountain view was comfortable, large and clean. Hotel is close to lots of restaurants. Live music on Friday night. The club was just okay. Beware that you will hear music from the club if you are facing the pool area.

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Helpful?
Thank ReeReeB
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear ReeRrrB, Thanks for the AWESOME review! Nothing AMPs us up more than knowing our guest had a great stay here with us. Thank for all the wonderful compliments and sharing your thoughts and feedback with us. We are looking forward to your next stay and I know it will ROCK!

Palm Springs
Reviewed 3 weeks ago

The customer service was amazing from beginning to end. We were never left waiting for anything. The location is perfect, in easy walking distance to the touristy part of the strip on Palm Canyon. It would be nice to have the hot tub open later than 8pm. Other than that, I have no complaints at all.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank catherinepD2666EM
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear CatherinepD2666EM, Thanks for the FANTASTIC review! We love that you enjoyed staying here with us. Thank you for being loyal rock star guest. We look forward to rockn’ with you on your next stay. ROCK ON!

Beachwood, Ohio
Reviewed 3 weeks ago via mobile

I love the HRH in Palm Springs. It has everything that a top hotel should have: friendly staff, beautiful, updated, luxurious, clean rooms and a large, welcoming lobby. In addition, there is memorabilia displayed all throughout, and the Rock and Roll theme is carried out even in the smallest details. Our bed was very comfortable, and the room is large...

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Helpful?
Thank Estra G
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Estra G, Thanks for the amazing review! We love that our hotel accommodations left such a great impression on you. I greatly appreciate you taking the time to share your thoughts and experience with us. We look forward your next visit. ROCK ON!

Palm Springs
Reviewed 3 weeks ago

Had to stay over the Christmas holiday in the Palm Springs area and the HR is convenient, valet is easy, the bed was comfy! I made the reservation directly through the HR site - usually I'll use one of the travel sites - and found the best deal there.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Sharon P
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Sharon P. Thanks for the great review and the awesome complements! We look forward to Rocking with you on your next stay. ROCK ON!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
When you stay at Hard Rock Hotel Palm Springs you're only a block away from the famous Palm Canyon Drive, just minutes from biking, hiking, shopping, golf courses and the Palm Springs Convention Center. Our friendly staff will always give you the red carpet treatment. When you stay with us, you are the rock star and we are your biggest fans. Stay in one of our 163-stylish guest rooms featuring upscale amenities and comforts fit for a King. Enjoy custom-designed furniture and a curated collection of contemporary artwork in your decked-out room. Hard Rock Hotel Palm Springs offers sophistication and fun with a cool laid back attitude that is so Palm Springs. So leave your worries at home and the car in park. You've arrived. ... more   less 

Additional Information about Hard Rock Hotel Palm Springs

Address: 150 S Indian Canyon Dr, Palm Springs, CA 92262-6604 (Formerly Zoso Hotel)
Region: United States > California > California Desert > Palm Springs
Price Range: $269 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Palm Springs 4*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Cheap Tickets, Travelocity and Jetsetter so you can book your Hard Rock Hotel Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Zoso Hotel Palm Springs
Zoso Resort Palm Springs
Zoso Palm Springs
Hotel Zoso
Hotel Style:
#12 Top resorts Hotel in Palm Springs
#12 Spa Hotel in Palm Springs
#13 Luxury Hotel in Palm Springs
#19 Business Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Palm Springs staff and other travellers.
7 questions
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Sierra Madre, California
3 months ago
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Questions? Get answers from Hard Rock Hotel Palm Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a light sleeper ask not to be near decorative fountains as very noisy all night long.”
 of 5 bubbles 446lisen, 5 Nov 2016 | Read review
“Ask for as far away from reception as possible”
 of 5 bubbles stevegrundy2016, 4 Nov 2016 | Read review
“If you don't want noise, definitely ask for a room facing away from the pool for a weekend stay.”
 of 5 bubbles VanKB68, 1 Nov 2016 | Read review
“Face the pool, upstairs view.”
 of 5 bubbles 532joelb, 22 Oct 2016 | Read review
“Do not take room 201”
 of 5 bubbles billyrod1, 1 Oct 2016 | Read review
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