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Hard Rock Hotel Palm Springs

PricelineUSD 239*
View Deal
09/04/2017 10/04/2017
1 room 2 adults 0 children
USD 251*
USD 239*
Great Deal
USD 251*
USD 245*
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Hard Rock Hotel Palm Springs
Hard Rock Hotel Palm Springs
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944 Reviews from our TripAdvisor Community

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Showing 908: English reviews
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Leawood, Kansas
Reviewed 2 days ago NEW

I've had AMAZING experiences at Hard Rock in San Diego and Chicago, and so was eager to book and stay here in Palm Springs. I was shocked to enter a hotel with a horrific moldy odor, dirty carpet, and generally dated furnishings. Also, our hotel room had no safe or in-room bar, and the front desk nearly called us "liars"...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Kari908
Chilliwack
Reviewed 2 days ago NEW

This hotel served our needs very well. The room was large, clean, and quiet. The pool was very nice and had lots of shade for me and sun for hubby. The best part is that it's right in the middle of everything downtown...so nice to walk a half block to restaurants, shops etc. I did think not allowing personal alcohol...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Patrick C
Palm Springs
Reviewed 4 days ago NEW

The Hard Rock Hotel has a crew that will make you feel like VIP every day of your stay. They were helpful with setting up our excursions in the hotel (Drag Queen Brunch was a winner!) and giving us advice on what there was to do in the hotel (their local night club, the entertainment in the lounge, the pool...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank jeni4online
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear jeni4online Jeni Jeni Jeni! Thank you for the oh so AWESOME feedback! Our Drag Brunch is one of the newest editions to our hotel, and we are oh so proud of it. Knowing your stay was a success just makes us turn up another notch on our amplified service. Looking forward to your return and making many more ROCK'N...

Itasca, Illinois, United States
Reviewed 1 week ago via mobile

Nice and hot. The Hard Rock Hotel in Palm Springs was nice needs some updating compared to the others I have stayed in. One of the elevators was not working and from what I was told it's been out for more than three months something I think the hotel should have fixed right away. However the front desk staff was...

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Helpful?
Thank Diane R
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Diane R Thank you for the RAD feedback! We are PSYCHED our front desk staff and housekeeping were able to make your stay a success. We are currently working on renovations and with every day our hotel is becoming more awesome! We hope you come back soon for another ROCK'N stay.

Toowoomba, Australia
Reviewed 2 weeks ago

We stayed mid week, Hotel was pretty quiet, room was lovely and quiet. The hotel seemed near empty, no one around pool or bar. later that night we did go to the bar and a few people there drinking, and a guy sang. quite older style music. Good position, easy walk to other food restaurants- casino. Only issue the rear...

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Helpful?
Thank Annette S
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Annette S Thank you for the awesome feedback! We are very PSYCHED your stay was a success. We look forward to your return and ROCK'N out with us again soon!

Huntington Beach, California
Reviewed 2 weeks ago via mobile

Stayed here for 2 nights. The valet and check in process was smooth. Valet could not do enough to help, especially Zack who also brought our luggage to the room and brought us ice. But the next day, housekeeping had skipped our room and also our friends room. The restaurant had a limited selection. On the first morning when the...

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Helpful?
Thank GrandmaPatches
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear GrandmaPatches Thank you for taking the time to let us know about your stay. We apologize for the issues that occurred with housekeeping and our restaurant during your stay. We do pride ourselves on providing excellent service to all of our guest, and it looks like we missed the mark with you. Please know I have forwarded your concerns...

Palm Springs
Reviewed 2 weeks ago

The hotel is in need of updating...starting to look old and dated. Had some problems but the customer support was fantastic and all issues were addressed with professionalism and a smile. Everything was resolved and fixed and I was refunded the $68 hotel service fee.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Lisa Marie M
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Lisa Marie M Thank you for your feedback in regards to your recent stay with us. Please accept our apologies for the issues you had during your stay. We are happy to hear our customer support team was able to resolve the issues in a positive manner. Looking forward to you rock'n out with us again soon!

Palm Springs
Reviewed 2 weeks ago

The room was tired and needed cleaning. This was our second room as the first room we were shown to was completely unacceptable. We found dust all over various surfaces, the carpet looked as if it badly needed cleaning and there were several faulty electrical switches. Due to heavy rain one night our balcony flooded and resulted in flooding the...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank iains937
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear ians937 Thank you for your feedback. Please accept our apologies for the issues that had occurred during your stay. We recently upgraded our TV's, beds, linens and more to all of our rooms. We will be reviewing your concerns with our engineering department to ensure we are providing with the best service possible to our guest. Please come back...

Palm Springs
Reviewed 2 weeks ago

The place was great and the staff was suburb!!! We stayed for three days and the place was kept clean and orderly. The amenities, pool and spa are great as well. Very cool atmosphere. Wished I could have stayed longer.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank elizebethh2017
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear elizabeth2017 Great feedback from a great guest! We thank you for the awesome feedback! It is rock star guest like you that ignite our passion to serve. Please come back soon for another awesome stay. We know it will rock!

Palm Springs
Reviewed 2 weeks ago

This hotel is located in the heart of Palm Springs. It's walking distance from everything you want to see. We loved the lobby bar, pool & nightclub atmosphere. There is a great brunch on Sunday with a drag show that was awesome as well. The hotel has a good vibe. There were a few issues that could have been easily...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank RocMi97
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear RocMi97 Thank you for your feedback regarding your recent stay with us. We would like to sincerely apologize for the issues that occurred during your stay. Please know we strive to provide top notch service to all of our guest, and it seems we have missed the mark with you. We will address these issues with the appropriate departments...

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
When you stay at Hard Rock Hotel Palm Springs you're only a block away from the famous Palm Canyon Drive, just minutes from biking, hiking, shopping, golf courses and the Palm Springs Convention Center. Our friendly staff will always give you the red carpet treatment. When you stay with us, you are the rock star and we are your biggest fans. Stay in one of our 163-stylish guest rooms featuring upscale amenities and comforts fit for a King. Enjoy custom-designed furniture and a curated collection of contemporary artwork in your decked-out room. Hard Rock Hotel Palm Springs offers sophistication and fun with a cool laid back attitude that is so Palm Springs. So leave your worries at home and the car in park. You've arrived. ... more   less 

Additional Information about Hard Rock Hotel Palm Springs

Address: 150 S Indian Canyon Dr, Palm Springs, CA 92262-6604 (Formerly Zoso Hotel)
Region: United States > California > California Desert > Palm Springs
Price Range: $234 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Palm Springs 4*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Cheap Tickets and Jetsetter so you can book your Hard Rock Hotel Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Zoso Hotel Palm Springs
Zoso Resort Palm Springs
Zoso Palm Springs
Hotel Zoso
Hotel Style:
#10 Top resorts Hotel in Palm Springs
#11 Spa Hotel in Palm Springs
#14 Luxury Hotel in Palm Springs
#19 Business Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Palm Springs staff and other travellers.
7 questions
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3 months ago
Sierra Madre, California
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Questions? Get answers from Hard Rock Hotel Palm Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms opposite reception quieter.”
 of 5 bubbles 660annettes, 12 Mar 2017 | Read review
“we had a room facing the pool, its the mountains view”
 of 5 bubbles dor207, 1 Mar 2017 | Read review
“Pool front”
 of 5 bubbles sh0llenbeck, 15 Feb 2017 | Read review
“ask a room not have a joint door with next room, otherwise could be noisy.”
 of 5 bubbles xuejunz, 5 Feb 2017 | Read review
“If you are a light sleeper ask not to be near decorative fountains as very noisy all night long.”
 of 5 bubbles 446lisen, 5 Nov 2016 | Read review
5 of 5
Priceline
USD 239*
View Deal
Booking.comUSD 251
CheapTicketsUSD 245
Orbitz.comUSD 245
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*Disclaimer
Prices are for 1 room, 2 adults
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