Hilton Vacation Club Palm Canyon Palm Springs
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Hilton Vacation Club Palm Canyon Palm Springs
2800 South Palm Canyon Drive, Palm Springs, Greater Palm Springs, CA 92264
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Avg. AU$311 /night, 12/13 - 12/14
AU$665
per night
AU$466
per night
AU$267
per night
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3.5
#14 of 20 resorts in Palm SpringsLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Everyone needs a place to lay their weary head. For travellers visiting Palm Springs, Palm Canyon Resort & Spa is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great attractions, Palm Canyon Resort & Spa makes it easy to enjoy the best of Palm Springs.
The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Palm Canyon Resort & Spa features a concierge. In addition, as a valued Palm Canyon Resort & Spa guest, you can enjoy a pool and a poolside bar that are available on-site.
Close to some of Palm Springs' most popular landmarks, such as Palm Springs Walk of Stars (1.8 mi) and VillageFest (2.6 mi), Palm Canyon Resort & Spa is a great destination for tourists.
During your visit, be sure to check out a popular Palm Springs souvlaki restaurant such as Greek Islands Cafe, which is a short distance from Palm Canyon Resort & Spa.
Palm Springs is also home to Moorten Botanical Garden, a popular garden that is not too far from Palm Canyon Resort & Spa.
Palm Canyon Resort & Spa is sure to make your visit to Palm Springs one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Poolside bar
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Self-serve laundry
Room features
Air conditioning
Private balcony
Safe
Iron
Kitchenette
Dishwasher
Microwave
Flatscreen TV
Refrigerator
Kitchenware
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Location
2800 South Palm Canyon Drive, Palm Springs, Greater Palm Springs, CA 92264
Getting there
Palm Springs Municipal Airport
6.2 km•
See all flights
Rental Cars
501 Restaurants
within 10 kilometers
Reviews
3.5
1,206 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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At the Hilton Vacation Club Palm Canyon Palm Springs, guests have called out the friendly staff, although some have experienced disorganization. The pool and amenities are popular, but many feel updates are necessary, particularly in the kitchens. While the atmosphere is often described as needing a refresh due to outdated decor, the environment is generally clean.
However, there's a consensus that the value is lacking, with criticism aimed at unexpected resort fees and pricey amenities. Rooms are spacious but similarly require modernization. The location's convenience is debated, with a car being essential for some.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favourite
Overall the property was nice, however they are undergoing a makeover so there were work areas throughout the property. We did experience a power outage, minimal cell service and I wish there were more food options and at least free breakfast.
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recently stayed here February 2020. The staff were very friendly. The pool and hot tubs were very nice as was the pool deck area to sit poolside. Definitely is a great choice if you are looking to relax in the sun and have a nice pool to enjoy.
Room was clean and had a kitchen with lots of stuff to use which was a bonus. The room was very quiet and spacious. The only bad thing about the room is we noticed the bathroom seemed to have a sewage smell every time we entered the room and it had been hot. It however would become unnoticeable after a couple minutes so we did not bring it to the attention of the hotel as it was not a big deal. Room was not cleaned the 3 days we were there but we did not make a special request for a clean so I guess this is standard here.
Location wise it was walking distance to some hikes and walking to downtown takes about 45 minutes if you are brisk walking. You definitely need to rent a car or use Uber if you are hoping to do activities outside the hotel.
Room was clean and had a kitchen with lots of stuff to use which was a bonus. The room was very quiet and spacious. The only bad thing about the room is we noticed the bathroom seemed to have a sewage smell every time we entered the room and it had been hot. It however would become unnoticeable after a couple minutes so we did not bring it to the attention of the hotel as it was not a big deal. Room was not cleaned the 3 days we were there but we did not make a special request for a clean so I guess this is standard here.
Location wise it was walking distance to some hikes and walking to downtown takes about 45 minutes if you are brisk walking. You definitely need to rent a car or use Uber if you are hoping to do activities outside the hotel.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Hilton Vacation Club Palm Canyon Palm Springs
Responded 18 Feb 2020
Thank you for your great review! We appreciate the feedback as it allows us to address any issues. We hope you return in the future! -GP
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This resort is in a residential neighborhood near apartment buildings, well away from the noise of downtown. Contrary to the experiences some others have had, our room was clean, quiet, comfortable, and in good condition. Furnishings are good quality, although the cabinets are low end, and the shower surround is plastic, not tile. Parking was available under the building – a much bigger deal in July than in January. So overall, a good experience.
Staff were friendly, but despite being “eligible” for early check-in by virtue of our ownership status, our room was not ready when we arrived around 4:30. Eventually, about 5:30, we were offered another room, which we accepted.
Access to the bedroom requires walking through the vanity area – not what is on the floorplan on the Diamond site. That’s not a problem, but it seems odd. Light switches are in unexpected locations – likely reflecting the building’s history.
We foolishly accepted the offer for an “owner update,” which was not an update at all but another pitch to buy more points. I don’t know why timeshare companies don’t realize that they consistently leave a bad taste when they help owners understand that what we thought we bought is not what we own. And it certainly makes no sense to tell me that I “must” buy enough points to earn “gold” status. I “must” not do anything: Everything in life is a choice – including what I tell my friends about how happy – or not – I am with Diamond.
Staff were friendly, but despite being “eligible” for early check-in by virtue of our ownership status, our room was not ready when we arrived around 4:30. Eventually, about 5:30, we were offered another room, which we accepted.
Access to the bedroom requires walking through the vanity area – not what is on the floorplan on the Diamond site. That’s not a problem, but it seems odd. Light switches are in unexpected locations – likely reflecting the building’s history.
We foolishly accepted the offer for an “owner update,” which was not an update at all but another pitch to buy more points. I don’t know why timeshare companies don’t realize that they consistently leave a bad taste when they help owners understand that what we thought we bought is not what we own. And it certainly makes no sense to tell me that I “must” buy enough points to earn “gold” status. I “must” not do anything: Everything in life is a choice – including what I tell my friends about how happy – or not – I am with Diamond.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Hilton Vacation Club Palm Canyon Palm Springs
Responded 22 Jan 2020
Thank you for your review, Bruce! We appreciate the feedback and will keep it in mind as we work on improvements with our team. -GP
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re currently in a long term RV site and after a bit of settling in one can easily sense the effects of poor management compiled with deferred maintenance. Hotel roofs covered with aged shredded black plastic, loose boardwalk planking is just a start.
The laundry room has no security in effect so that local residents wash their work clothes in machines you’re waiting for. Some of the machines have been broken for months. The men’s bathhouse and toilet receives the most minimal WEEKLY cleaning. The RV sites are never inspected or cleaned when campers pull out. The list goes on and on....
I would recommend this resort only for very short term weekend visits and best if you use your own camper washroom.
The laundry room has no security in effect so that local residents wash their work clothes in machines you’re waiting for. Some of the machines have been broken for months. The men’s bathhouse and toilet receives the most minimal WEEKLY cleaning. The RV sites are never inspected or cleaned when campers pull out. The list goes on and on....
I would recommend this resort only for very short term weekend visits and best if you use your own camper washroom.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Hilton Vacation Club Palm Canyon Palm Springs
Responded 13 Mar 2020
Thank you for your feedback. We will keep your comments in mind as we work on improvements. -GP
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been an owner about 25 years. The pool area is one of my happy places. The rooms show some age but if you're there with your family and want to cook meals and also not worry about the kids destroying things, you'll be fine (brown carpet, brown couch). I think each room has a view of mountains and/or pool. The pool/area has been well maintained over the years, with a great pool, slide and lifeguard for the kids. You don't have to be one of the beautiful people to enjoy this resort..
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Review collected in partnership with this hotel
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patsy C, Guest Services / Front Office at Hilton Vacation Club Palm Canyon Palm Springs
Responded 31 Mar 2023
We are glad you had a great stay; we are looking forward to seeing you again at Palm Canyon Resort!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was disappointed with lack of activities available. The gym only allowed 1 person at a time even though we were a family. Online pictures show activity room with 2 pool tables. But when we asked to use it, they said they had remodeled and removed them. Don't advertise what is not there. The pool was beautiful but by reservation only. Full most of the time. Brochures of places to go was located in a drawer behind the front desk. Not available unless you asked. The room was large enough to hold family, but the second bedroom had no closet so had to put clothes on floor. Fully usable kitchen was a plus. They did not mention resort fees and $300 deposit until time to check in even though room was prepaid. Phone signals were very bad and I have Verizon. No secure WiFi.
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Date of stay: March 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond Resorts, General Manager at Hilton Vacation Club Palm Canyon Palm Springs
Responded 22 Mar 2021
Thank you for letting us know about your recent stay with us. We appreciate your constructive feedback as it helps us take the necessary actions to ensure all guests enjoy a home away from home experience during their time with us. Kind regards. -GP
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was spacious and the bed was comfortable. Kitchen was well stocked with appliances/utensils. The décor is dated and the shower is cramped. The service personnel are not very friendly or helpful and they did not offer to do any housekeeping even though we were there for a full week. We called for a vacuum and the guy that brought it said he would stand in the hall and wait while I vacuumed because he could not leave it with me. (Why do I have to vacuum on vacation?) I know the service industry took a hit post Covid but service was at a bare minimum which is not what I want when I book a resort vacation.
We learned after check in that the water slides and the kids pool (whole reason we booked this resort) were closing for maintenance for the majority of our stay and after talking with several time share owners at the pool area we found out that the slides are often closed so CHECK BEFORE YOU BOOK if this is a selling feature to you.
Food from the on site restaurant was good but they don't open until 9am (late for breakfast if you have kids) and they close early so plan ahead for dinner.
Overall was not impressed and would not pay to stay again.
We learned after check in that the water slides and the kids pool (whole reason we booked this resort) were closing for maintenance for the majority of our stay and after talking with several time share owners at the pool area we found out that the slides are often closed so CHECK BEFORE YOU BOOK if this is a selling feature to you.
Food from the on site restaurant was good but they don't open until 9am (late for breakfast if you have kids) and they close early so plan ahead for dinner.
Overall was not impressed and would not pay to stay again.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephen Ridder, Other at Hilton Vacation Club Palm Canyon Palm Springs
Responded 25 Oct 2022
We're sorry to hear your stay was less than satisfactory. We are taking steps to update our resort as well as our accommodations for our guests. I apologize for the lack of service you experienced, it is our goal to give every guest quality guest service from all departments across the resort. We greatly appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All I've done so far is just make nonrefundable reservation based on misleading advertising. They boast about this big beautiful pool with waterslides for the kids. What they don't tell you is that they close the pool down at 5:00 (late afternoon) while its still 110 degrees out. They claim its due to Corvid but that's not true. All the other hotels in the area close the pools at 10 in the summer. The pool is the reason I'm bringing the kids. I called within 20 minutes of making the reservation after learning about this ridiculous policy and they won't cancel. This is a clear case of false and misleading advertising, I cant wait to write a full review after our stay
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond Resorts, Other at Hilton Vacation Club Palm Canyon Palm Springs
Responded 18 July 2021
Hello Jeff, we regret to hear about your change of mind. If you are still needing assistance with your reservation, please email us at CustomerServiceSM@diamondresorts.com. Thank you. -HN
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room was in the Palms building. Had a nice view of the golf course. Upon check in, the bathroom had food on the floor, the toilet had a horror story left behind in it, and there was a wad of toilet paper frozen in the freezer. The carpet had rips in it or rows of missing threads and the bathroom had cracks in the surround reminding me of a seedy motel. The hallway carpet had huge questionable stains that we avoided stepping on coming and going from the elevator. The pools were great with the exception of the butt floss that seemed to grace every female with a huge buttocks. The food and smoothies ordered from the Splash Bar, (poolside), was delicious although more expensive now. They do not allow you to charge to your room so make sure you carry your id and credit card or cash if you are going to order beverages or food. Hopefully HGVC will do a better job than Diamond did, on maintaining this resort as it has always been one of my favorites in the past.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercadez Butcher, Guest Services / Front Office at Hilton Vacation Club Palm Canyon Palm Springs
Responded 17 July 2023
I'm sorry your stay didn't go as planned; did you inform the front desk of any of these issues. I hope you will give us another chance in the future after our remodel is done. Thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anyone that’s been to Palm Springs ( I go quite frequently) knows most hotels greet you first with valet assisting with your bags and then the front desk with complementary wine or water well don’t expect that here! The front desk service is horrible very unwelcoming! I guess I should’ve known it was gonna be a bad experience when my smile was met with something short of an eye roll... it’s as if helping me was so inconvenient or even a burden! Also they have no bell service so had to unload and take all our bags to our suite on my own! They have no valet parking!! I mean come on even the mall has valet!!! Only one car per room even though we had a 2 bedroom suite so my husband had to park on the street. The only upside was the heated pool and the poolside bar other than that nothing special. I will most definitely NOT be staying there again on my next trip out to Palm Springs!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diamond R, Manager at Hilton Vacation Club Palm Canyon Palm Springs
Responded 28 Jan 2020
Thank you for your feedback. -GP
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, unfortunately we don't offer daily passes. The pool is for exclusive use of our guests. We hope this answers your question, have a great day!.
When I was there in June a member of the staff when asked about the remodel stated, That only a soft remodel of the rooms is slated.
In hotel speak that's new linens, and the worst carpets. HGV will piecemeal it until they find a buyer for the property. Then demand the new buyer bring it up to slandered.
You have to be 18 years old.
Yes they are. And if you forget yours at home they sell some at the activities desk
No, we have done 3 kids more than once! No problem
…
"The pool gets crowed early, grab some lounge chairs. Be aware if using a timeshare exchange, there is a $30 per day resort fee + tax."Read full review
…
PRICE RANGE
AU$219 - AU$463 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palm canyon hotel palm springs, palm canyon resort and spa, palm canyon resort & spa, palm canyon resort palm springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
264
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHILTON VACATION CLUB PALM CANYON PALM SPRINGS (AU$219) - 2024 Prices & Reviews (CA) - Photos of Resort - Tripadvisor
Frequently Asked Questions about Hilton Vacation Club Palm Canyon Palm Springs
Which popular attractions are close to Hilton Vacation Club Palm Canyon Palm Springs?
Nearby attractions include Escape Room Palm Springs (7.9 km), Brandini Toffee (4.6 km), and Social Cycle (3.4 km).
What are some of the property amenities at Hilton Vacation Club Palm Canyon Palm Springs?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Vacation Club Palm Canyon Palm Springs?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Vacation Club Palm Canyon Palm Springs?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Vacation Club Palm Canyon Palm Springs?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Vacation Club Palm Canyon Palm Springs?
Conveniently located restaurants include Great Shakes, Purple Room Supper Club, and EIGHT4NINE Restaurant & Lounge.
Are there opportunities to exercise at Hilton Vacation Club Palm Canyon Palm Springs?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Vacation Club Palm Canyon Palm Springs?
Yes, laundry service and self serve laundry are offered to guests.
Does Hilton Vacation Club Palm Canyon Palm Springs offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hilton Vacation Club Palm Canyon Palm Springs?
Many travellers enjoy visiting Indian Canyons (3.5 km), Village Green Heritage Center (4.4 km), and McCallum Adobe (4.4 km).
Does Hilton Vacation Club Palm Canyon Palm Springs have any great views?
Yes, guests often enjoy the mountain view available here.