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Embassy Suites by Hilton Hotel Palm Desert

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842 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Palm Desert
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Showing 833: English reviews
Reviewed 3 weeks ago

Don't stay at this hotel-it was terrible. Staff was rude, hotel was dirty and falling apart, heating did not work, just terrible. I have no idea how anyone would want to stay at this hotel if they new how bad it is.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 844hilaryn
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Dear 844hilaryn Thank you for your feedback. We are sorry to hear that you didn't enjoy your stay with us. We pride ourselves in making sure our guests' experience are positive and we sincerely apologize that yours wasn't. We hope you will try us again for a better experience. Sincerely,

Loveland, Colorado
Reviewed 3 weeks ago

Breakfast was special with made to order omelettes. I liked the breakfast room as it felt more upscale. We had sunshine and space between the tables. The bedroom was large and updated. The pool and grounds were gorgeous.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lindahikes
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Thank you for your great review Lindahikes! We appreciate your feedback. We hope to welcome you back in the near future.

Rockville Centre, New York
Reviewed 3 weeks ago

The 2nd Floor timbers were very squeaky. If you were staying in a 1st Floor room, anybody walking in a 2nd floor room becomes quite irritating. The staff was very good. The breakfast was adequate. The gym had good equipment but the TV didn't work.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Chris S
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Thank you for your feedback Chris S. We are sorry that the room was noisy for you. Our gym TV now works! Thank you for recognizing our team! We hope to welcome you back in the near future.

America's Finest City, San Diego, CA
Reviewed 3 weeks ago

This hotel is ancient. Poor housekeeping service. Run down all over including the parking lot. Bad for disabled guests. Breakfast was bad, nothing was hot that should have been. Wifi didn't work in the room nor did the ancient one type heating system which was only cooling during this winter season! Front desk staff manager had the audacity to lie...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Livin_Life_In_Style
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Dear Livin_In_Style Thank you for taking time to give us a review. We pride ourselves in engaging with our guests and create great experience. We sincerely apologize that you didn't enjoy your stay with us. We hope you will try us in the future for a better experience. Sincerely,

Los Angeles, California
Reviewed 4 weeks ago

The hotel was not clean at all poor . Staff are not helpful Breakfast was average and pool was not clean. Receiving confirmation get us into the confuse this with you but we would never go there again

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kris A
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Dear Kris A Thank you for your feedback. We have shared your comments with our team and we appreciate the opportunity to improve our product. We sincerely apologize that you were not happy with your stay. We hope you will try us again in the near future. Sincerely,

winnipeg
Reviewed 4 weeks ago

After coming here for about 10 consecutive years I will probably not return . The rate has usually been commensurate with the facility, but this year we paid about 50% more than the previous year for the same dates. The lobby and breakfast/ happy hour lounge have been updated but any updating of the rooms have been minimal. I came...

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Helpful?
Thank christopherWinnipeg
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Dear ChristopherWinnipeg Thank you for your feedback. We are sorry to hear that you may not return next year. Please note that our rates is subject to change according to the demand in the area. Please let us know if there is anything we can do for you. Sincerely,

Lexington, Kentucky
Reviewed 4 weeks ago

This hotel is in a great location. The staff at check in was fantastic and helped us with everything. The room was nicely appointed but showing their age. Bedroom was clean and comfortable. The breakfasts were great. The happy hour receptions were too crowded due to only one bartender trying to accomodate a big crowd.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jestcat
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Jestcat Thank you for your feedback. Our bartender is very popular during our Manager's Reception. We hope to welcome you back in the near future. Sincerely,

Seattle
Reviewed 4 weeks ago

I love embassy suites, but this was disappointing. The breakfast was fabulous, and a great way to start the day. Also liked that there was an extra sink outside the bathroom. Rooms were big, clean and tidy. But it felt like a motel, and even with a central, outdoor courtyard, the rooms are still very dark. The worst part for...

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Helpful?
Thank Karen L
Blind Bay, Canada
Reviewed 4 weeks ago

We booked 6 nights as part of our vacation. The property is 'old' but has had some updating. The courtyard is mature trees and spacious. Tried the pool temperature and it was too cold to go in. The breakfast is the same as most Embassy Suites. The thermostat does not switch from heat to air con. You have to phone...

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Helpful?
Thank GGSLE
Huntington Beach, California
Reviewed 4 weeks ago

The location was good. The lobby is very nice, the rest of the place needs remodeling and refreshing. Breakfast is a little better than the Hampton Inn with the addition the fresh egg / omelet bar. I felt the price is high for the quality of the hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank karenhO9827AQ

133 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Palm Desert

Address: 74-700 Highway 111, Palm Desert, CA 92260
Region: United States > California > California Desert > Palm Desert
Price Range: $124 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Hotel Palm Desert 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Embassy Suites Hotel Palm Desert Palm Desert
Embassy Suites Palm Desert
Palm Desert Embassy Suites
Embassy Suites By Hilton Hotel Palm Desert California Desert
Hotel Style:
#8 Top resorts Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Palm Desert staff and other travellers.
11 questions
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Vista, California
Vista, California
10 months ago
Olympia, Washington
over a year ago

See all questions (11)

Questions? Get answers from Embassy Suites by Hilton Hotel Palm Desert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another embassy suites”
 of 5 bubbles F1670LRwilliamb, 23 Mar 2017 | Read review
“Third floor would be quietest.”
 of 5 bubbles frostywis, 11 Mar 2017 | Read review
“top floors are quieter and easily accessible by elevators”
 of 5 bubbles TheresaZ_11, 7 Feb 2017 | Read review
“Upper floors are preferable due to noise in the area.”
 of 5 bubbles DiverDaveMinneapolis, 30 Jan 2017 | Read review
“Don't stay in a room on the ground floor.”
 of 5 bubbles 235JB235, 29 Jan 2017 | Read review
5 of 5