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To start with the title: this hotel has a nice pool of a decent size. The pool is almost all day in the sun, towels and seats are available. One note: there is a lock on the door, but I have no idea where you...More
Rooms in the Palm Springs area were almost sold out for the BNP Paribas Open Tennis Tournament at Indian Wells so didn’t expect such attentive service. Front desk agent was very accommodating, there was free shuttle service to the tournament, and the manager was very...More
1 Thank cathywik
Response from Craig G, General Manager at Holiday Inn Express Palm Desert / Rancho MirageResponded 29 March 2018
Thank you for choosing our hotel during your visit to Palm Desert. We appreciate you taking the time to letting us know about your experience. We hope to see you again in the near future.
The photos are a good representation of this property. The grounds are nothing to speak of, it is surrounded by parking lot. The pool area is small but adequate. It is easy to find, plenty of parking, and they do have elevators. Right across the...More
Friendly Staff, quick check in... GREAT ROOMS. Balconies facing the pool are nice. Breakfast is good. I have stayed on multiple occasions and consistently GREAT. Nice shops nearby, Will return anytime without hesitation.
BEWARE OF CHARGES ON YOUR ACCOUNT!!!! Very disappointed with the Javier in Hospitality!!! We learned that our young daughter's debit card got charged for our entire stay when she was the first person to check in as she arrived early. We had called to ask...More
1 Thank Gail A
Response from IHGService, Guest Relations Manager at Holiday Inn Express Palm Desert / Rancho MirageResponded 11 April 2018
Hi Gail A,
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to...More