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JW Marriott Desert Springs Resort & Spa

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2,009 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Desert Springs Resort & Spa
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Showing 1,954: English reviews
San Diego
Reviewed 5 August 2014

I was very disappointed in my stay at the JW Marriott in Palm Desert. I was excited after hearing so much "hype" over the "JW Marriott," but when it came down to it, the place wasn't great by any means. The service was terrible. Ex - when we checked in, the bell hop took our bags to our room. But!...

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2Thank u164876
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking the time to share a review of your stay at our resort. We greatly appreciare constructive feedback from our guest as we are always working to deliver the best possible experience. Our management team has been made aware of your concerns, particularly in regards to guest services as this is a core emphasis of the JW...

Layton, Utah
Reviewed 5 August 2014

We have stayed at a number of JW Marriott resorts. This one is every bit the JW standard of excellence. The hotel property, rooms, and pools were fantastic. We spent several days relaxing by the pool, without a moment of regret or disappointment. Staff was great. Housekeeping was very timely and unobtrusive. Just one note, Desert Palms is in the...

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Thank 1551utahtraveler2014
Carlsbad, California
Reviewed 3 August 2014

It is an older resort, I actually remember coming here as a young kid. All in all they have done a good job keeping this place up. The rooms do have popcorn ceilings here but the bedding and televisions are all relatively new. The views from the rooms and pool are quite nice, you see the mountains in the distance....

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1Thank Chad760
Mississauga, Canada
Reviewed 2 August 2014

Visited in July (last week), first impression upon arriving – WOW! First experience with Front Desk (Fabiola) – fantastic. We were welcomed with a smile, Fabiola explained everything for us without trying to sell additional services (brief explanation right to the point). Very much appreciated. Other staff we dealt with – same experience, always polite. Valet service, bell service…..just everyone...

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Thank mtcp
Reviewed 1 August 2014 via mobile

I stay at many Marriott's including JW around the world and this is definitely a top 2 favorite list. Setting, if you have a convention like the one I was attending you have two championship 18 courses, I was able to play both during my stay. Also across the street is one if the BEST public courses in have ever...

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Thank Crossbonz72 .
Scottsdale, Arizona
Reviewed 31 July 2014

Definitely a desert oasis. This hotel is massive, located off the 10 fwy on Cook St. I stay here quite often when I am traveling back to California from Arizona. The property is gorgeous, it is known for it's pools. Its so huge it has it's own lake that you can take shuttle boats around the property. Very unique and...

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1Thank Audrey R
Reviewed 31 July 2014 via mobile

Everything was great about this hotel!!! The only bad thing was after the checkin the room door would open because the battery died!! So when i pass room key card wouldnt open the door after 30 min they fix it!!

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Thank purotj
Antioch, Illinois
Reviewed 31 July 2014

Stayed with a group for the golf special, had a great time, lobby is impressive, rooms were nice, view was awesome. Cannot add much more that has not been posted. Enjoy the pool. Do not walk from your golf cart to your room in bare feet! Bring plenty of liquids while golfing, it's hot out there.

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Thank denniss529
San Francisco, California
Reviewed 25 July 2014 via mobile

If you need an R&R, this place will provide you with a relaxed environment. Pool is relaxing and the hotel lobby is a good place as well to just enjoy the view. Mini- golf course available and you can borrow clubs from the concierge if you to sharpen your putting skills. If you don't stairs and elevators, pick the room...

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1Thank travelersConnexion
Tigard, Oregon
Reviewed 25 July 2014

Huge beautiful property. We had a great room overlooking the pools and the mountains, stunning. Clean and nicely decorated room with large bathroom and comfy bed. Loved the bar downstairs and the sushi was delicious!

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Thank Jan G

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups, Bar, Pub
No photo provided
Oasis Poolside Bar & Grille
Cuisines: Bar, American, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260-1961
Region: United States > California > California Desert > Palm Desert
Price Range: $343 - $884 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
41 questions
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably look to be on the side above the retail stores to be located better.”
 of 5 bubbles unsung, 14 Jan 2017 | Read review
“the rooms in the back left are the best they have good views and are not above the night club that blast music late into the night”
 of 5 bubbles laxdude345, 11 Jan 2017 | Read review
“ask for a view overlooking the hotel lagoon and main pools”
 of 5 bubbles LuxTvlr, 7 Jan 2017 | Read review
“best view of golfcourse, mountains, and water to the west”
 of 5 bubbles brittGlendora_Ca, 6 Jan 2017 | Read review
“Be sure to stay in rooms away from the ice machine and elevators”
 of 5 bubbles 221marshaw, 5 Jan 2017 | Read review
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