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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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535 Reviews from our TripAdvisor Community

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Showing 520: English reviews
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Ontario, California
Reviewed 3 days ago NEW

This hotel continues to improve every time i come. I see that the rooms have been renovated and the staff keeps getting better and better. The food at the restaurant is great! ( like always ) the rooms are pretty clean, the exterior of the hotel is fine. front desk does a good job. I will be back.

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Helpful?
Thank tacoman3402
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest. We look forward to welcoming you back the next time you are in the area. Daniel Schmidt-Hughes, CHA

HOTEL’S FAVOURITE REVIEW
Reviewed 28 December 2016

We have stayed here off and on for the past 10 years or so. For a while the hotel and staff was on a downhill spiral with poor service and an indifferent attitude towards it's guests. Our most recent stay (Dec 2016) looks like they have turned this around as we experienced a very pleasant stay. This is not a...

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Helpful?
1Thank Bill F
About Hotel's Favourite Review
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Bellevue
Reviewed 2 weeks ago

Property has some nice details but needs improvement. Dirt in the hot tub Jim of turned me off. Some good people who worked hard to make my stay enjoyable but attention to detail was lacking. Rooms need some renovation and while the breakfast was good it was limited.

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Helpful?
Thank Lawrence D
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for taking a minute out of your busy schedule to provide us with your feedback on your stay at hotel. We greatly appreciate you feedback because it is with your feedback that we can improve on those areas where improvement is needed. We are taking your comment into great consideration and we just ask for your patience while...

Ontario, California
Reviewed 2 weeks ago

Stay anywhere but here. Grungy looking. front desk staff Steven was rude and condesending. Makes copies of your ID and credut card. Ran out of linens. Pubic hair in the bathroom. Broken Faucet. Noisy and just not a place I would ever return to.

Review collected in partnership with Best Western
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Helpful?
1Thank danceluv2017
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Daniel Schmidt-Hughes, CHA

Pasadena, California
Reviewed 2 weeks ago

Great first and lasting impression. Breakfast was on point! Lots of choices, prepared well! Pool and Jacuzzi nice. Wish I had a basketball for the court, but fitness center was nice. Don't miss happy hour! Bar and lounge was cozy. Room was nice two bedroom suite, with a kitchen, bed was super comfy! I stay at BW properties alot slot...

Review collected in partnership with Best Western
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Helpful?
Thank DrVentura4
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon and for that we have basketballs at the Front Desk for all our guests. Daniel Schmidt-Hughes, CHA

Yucca Valley, California
Reviewed 2 weeks ago

Property was nice looking. Hot tub was out of service and pool was freezing. Good breakfast however poor layout. Close to mall and several restaurants. Comfortable bed. Has room service option. Ok wi-Fi.

Review collected in partnership with Best Western
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Helpful?
Thank Stacy R
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. Daniel Schmidt-Hughes, CHA

Tucson, Arizona
Reviewed 4 weeks ago

Will stay here again! Was very please with the employees and the room. The bed was a little to soft, hurt my back. Overall we were very satisified with the room and everything else. We will stay there again

Review collected in partnership with Best Western
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Helpful?
Thank hannahmQ547LP
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank You Daniel Schmidt-Hughes, CHA

Reviewed 4 weeks ago

This is a great place to stay if you are traveling by car or by plane. It is close to the airport and right off I-10. The rooms are great and there is a lounge/restaurant on site. Happy hour from 5:to 6:30. There is a pool and hot tub. Great breakfast with everything you could want. Wonderful place to stay....

Review collected in partnership with Best Western
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Helpful?
Thank 252beckya
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Orlando, Florida
Reviewed 16 March 2017 via mobile

I stayed here because all of the other options were already booked. I was freaking out due to the outside appearance however the room inside was very nice and clean. The front desk staff was very rude upon arrival and did not made me feel welcomed. I would never stay here again

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Helpful?
1Thank smm012015
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Posted to wrong hotel this might be the other Best Western in town- Traveler photos are not from our hotel. Daniel Schmidt-Hughes, CHA

Ontario, California
Reviewed 15 March 2017

Very professional caring well trained management and personnel. Making you feel welcomed from the moment you enter through the doors that open for you, getting a great sensational feeling of satisfaction. The problem is the extremely poor maintenance that is given to the suit...!!! Not satisfied...!!!

Review collected in partnership with Best Western
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Helpful?
1Thank John_L_0260
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: $131 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get indoor corridor versus outdoor. you will hear the freeways”
tacoman3402, 22 Apr 2017 | Read review
“If you need real quiet, ask for a room facing the pool.”
mtrodgers99, 23 Feb 2017 | Read review
“We stayed in the Colorado Suite in the courtyard by the hot tub. 2 queen beds and a sofa bed. Had a microwave and refrigerator.”
132annj, 1 Jan 2017 | Read review
“freeway side little noisy from the FREEWAY.”
tacoman3402, 18 Dec 2016 | Read review
“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
tuna18, 17 Nov 2016 | Read review
5 of 5