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DoubleTree by Hilton Hotel Ontario Airport

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DoubleTree by Hilton Hotel Ontario Airport
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1,135 Reviews from our TripAdvisor Community

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Showing 1,104: English reviews
Reviewed 4 days ago NEWvia mobile

Staying at the Doubletree is always pleasant. The rooms are always clean and I love the breakfast. They always are thoughtful of my needs and always willing to help. Bassam comes out and shakes my hand and welcomes me. Feels like I am on vacation when it's just a work visit

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Helpful?
Thank Monte M
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Monte M, Thank you for the great review! I have to agree with you Bassam is an awesome guy, one of a kind. Thank you for you continued loyalty, we look forward to welcoming you back soon to your home away from home. Sincerely, DoubleTree by Hilton Ontario, Ca.

San Diego, California
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

We stayed at the Double Tree for one night the Tuesday of Thanksgiving week. The staff was very friendly and helpful. I had forgotten to mention that I needed a refrigerator in our room so the first room that we were given didn't have a frig. But they were quick to put us in another room with a refrigerator. So...

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Helpful?
Thank mgeorge987
About Hotel's Favourite Review
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Mgeorge987, Thank you for your review. I'm glad you had an enjoyable stay and that our team members made you feel as if The DoubleTree by Hilton Ontario Airport Hotel was your home away from home. We look forward to welcoming you back in the very near future. Sincerely, DoubleTree by Hilton Ontario, Ca.

Rancho Cucamonga
Reviewed 5 days ago NEW

Don't expect service at this location. Rude people and the rooms didn't include what was described. They couldn't move us because they were " sold out" no they were remodeling some of the rooms. Say that don't lie to you Hilton Honors Members!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Karen M P
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Dear Karen M P, Thank you for taking time out of your busy schedule to give us a review. I'm sorry that we did not meet your expectations during your stay, the hotel is under going renovation at this time on our 1st floor. Please accept my apologies if the perception came across as rude, we do run high occupancy...

Los angeles, United States
Reviewed 6 days ago NEW

We had a really nice and convenience stay being so close to the convention center. We are coming back in 2 weeks for another three days stay and i hope i have the same good experience as i had last week.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank enriquetad2017
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello enriquetad2017, Thank you for your review. We are happy to read you enjoyed your recent stay with us. We look forward to welcoming you back in 2 weeks! Kind Regards, DoubleTree by Hilton Ontario, Ca.

Louisville, United States
Reviewed 6 days ago NEW

Hotel under construction and elevators out of service. Was ran over the property with a 50 lb bag and still didn't know how to get to my room or back to the front desk. Construction noise in the morning. Rate vs. product out of line.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V7608WZkatek
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Dear V7608WZkatek, Thank you for your review. Please accept my sincere apologies for the inconvenience,we did have our elevator go out during the time of your conference it is unfortunate we were not able to get it fixed as fast as we would have liked to. Renovation is almost complete, I would hope you give us another opportunity. Kind Regards,...

Milwaukee, Wisconsin
Reviewed 1 week ago

Stayed at the Doubletree in Ontario for a conference with the same expectation as previous stays at numerous Hilton properties around the country. This property was undergoing a remodel and was not prepared or ready to be a host hotel for conference. The front desk staff were not friendly or helpful. Had to reach in-room dining to get assistance with...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Wendy D
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello WendyD, I'm sorry to read we failed to meet our goal, there is never a good time for renovation. Please accept my apologies, hope that you would give us another opportunity to demenstrae what the DoubleTree is all about. Kind Regards, DoubleTree by Hilton Ontario, Ca.

Helendale
Reviewed 1 week ago

Absolutely the worst experience I have had at any hotel in the USA. Could not believe they put me on the 2nd floor in the middle of an active construction zone. The smell of paint was naucious. The hallway was filled wit workers. Forget about "peace & quiet. No working elevator. Stairway down exited in anothe construction zone. Breakfast left...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Donald G
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Dear Donald G: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations due to renovations taking place. Your comments will help us as we continually work to improve our guest experience during this time, as you...

California
Reviewed 1 week ago

The staff make this place special. I ordered room service several times as I worked in my room. Food was excellent. Room was spacious enough to do yoga and the bed was extraordinarily comfortable. I would stay here again!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank gomccall
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello gomccall, Thank you for the great review! Our beds are Sweet Dreams by Serta, looking forward to welcome you back soon. Sincerely, DoubleTree by Hilton Ontario, Ca.

San Bernardino, United States
Reviewed 1 week ago

Letting your customers know in advance that the hotel is under maintenance would be a plus, instead of arriving and only seeing posting on the elevators that they are out of service and working together with your crews to insure that everyone is aware of where things/luggage are being stored and or moved for the next bell hope/security to be...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank yolandam756
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello yolandam756, I'm sorry to read we failed to meet our goal, there is never a good time for renovation. Please accept my apologies, hope that you would give us another opportunity to demenstrae what the DoubleTree is all about. Kind Regards, DoubleTree by Hilton Ontario, Ca.

Toronto, Canada
Reviewed 1 week ago

I stayed twice at the hotel. In August 2016 and February 2017. During the last time, the hotel was in renovations and some doors or hallways were not available. The hotel is really nice, but it is nice to get around this hotel, there are a lot of hallways, sections and every time you are going from one section to...

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Helpful?
Thank Francois V
MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Francois V, Thank you for your review. Please accept my apologies, we so have some doors not available to go through due to out renovation that will ending soon. We are a 482 room property spread out into 3 buildings, our exterior doors and walk way that connects our buildings do require a guest room key to get though...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Address: 222 North Vineyard Ave, Ontario, CA 91764-4431
Region: United States > California > Ontario
Price Range: $170 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Ontario Airport 3.5*
Number of rooms: 484
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Travelocity and Expedia so you can book your DoubleTree by Hilton Hotel Ontario Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Ontario
Ontario Doubletree
Hotel Style:
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Ontario Airport staff and other travellers.
1 question
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11 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well, if you want to be closed to the lobby, ask for a room closed to the lobby when booking.”
 of 5 bubbles FrancoisJean_can, 7 Feb 2017 | Read review
“Rooms at the backside is better due to extra access and parking.”
 of 5 bubbles HerbiR, 22 Jan 2017 | Read review
“I faced parking lot and had a good walk to room. So much for Silver status.”
 of 5 bubbles mjamesChicago, 16 Dec 2016 | Read review
“Rooms facing south get the airport noise, north faces freeway”
 of 5 bubbles dyang2014, 5 Dec 2016 | Read review
“Avoid the rooms near the night club”
 of 5 bubbles LoveleeviaUSA, 2 Dec 2016 | Read review
5 of 5