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The room was ok, but the AC was not working too well in the entire hotel. The stay was alright and the breakfast was ok, but I didn't know you could get other items prepared besides what was out. Not a bad stay, but check...More
This was formerly a Radisson. It was bad then and no better now. They appear to be making changes but as of this month it is not worth much at all. This part or Ontario is dying and someone is trying to cover over that...More
1 Thank Dadbo95
Response from Emad A, Manager at Ontario Gateway HotelResponded 3 weeks ago
Our new management team appreciates your feedback. We have 24-hour security on the premises and are constantly working to improve our hotel and guest experience. We hope you’ll give us another try.
Staff was awesome.
Room was clean.
Bed was comfy.
There are cosmetic and landscaping improvements, but the rooms STILL need improvement.
And what management group schedules major landscaping work when 700+ guests on motorcycles will be parking for days?
1 Thank Yellowtrike
Response from Emad A, Manager at Ontario Gateway HotelResponded 4 weeks ago
We appreciate your feedback and patience. Our maintenance team is trying to minimize the disturbance while we make our cosmetic and landscaping improvements. Check out our Facebook page to see the progress on our new landscaping. We look forward to your next visit.
Please do not be fooled by the pictures they post online. Looks nice online of course but wait until you get there you will be so disappointed. The WiFi does not even work, they put that in description to bring in the money. I called...More
2 Thank saianara2018
Response from Emad A, Manager at Ontario Gateway HotelResponded 2 May 2018
Our new management team would like to sincerely apologize for the issues you experienced. We take comments like yours very seriously and are working with our front desk and maintenance teams to resolve your specific issues.
I enjoyed my stay at this hotel. I read the reviews before staying and was cautious but I was for myself that it wasnt bad. They responded to my needs in a timely manner and its not too far from local attractions
1 Thank Marlan B
Response from Emad A, Manager at Ontario Gateway HotelResponded 23 April 2018
Thanks for the great review! We look forward to your next stay with us at the Ontario Gateway Hotel.