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Ontario Grand Inn & Suites

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271 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Cedar Park, Texas
Reviewed 22 November 2016 via mobile

The smoke alarm beeped every 30 seconds for the first 24 hours. I asked them to fix it, but was told they could not. I requested another room, but was told they were fully booked. I also had to get my own towels. After the first night of not sleeping, i was told in the morning that my smoke alarm...

Thank design338
Reviewed 21 November 2016

This is the worst condition hotel I have ever stayed at. Broken exterior doors. Crumbs and dirt throughout hallways. Knobs missing off drawers. Missing items like fridge and iron. Pillows smell like greasy hair. Mattress was completely split along side. But the worst was that we changed rooms twice due to there still being hair in the beds and there...

Thank Wayne T
Reviewed 13 November 2016

I checked out early due to the delapitated condition of the hotel. I did not feel safe staying there. The Hotel manager Ingrid Farfan did not refund my pre-booked 2 day stay after I checked out early. I lost $198. The desk clerk was so nice and helpful and changed our room for us, but the condition of the room...

1Thank Vida V
West Hollywood
Reviewed 12 November 2016

Seriously. That's the only redeeming quality of this hotel...they have hot water in their showers. From the outside, it doesn't look terrible. The lobby doesn't even look terrible. That is until you approach the front desk and are met with the most unfriendly, complacent, and downright rude employees. We had to ask 3 times for a rollaway bed. We asked...

Thank Nicoleloveshorses
Reviewed 5 November 2016

This will be my last stay at this hotel. I've got nothing positive to say about my stay there one week ago. 1. The place is falling apart. There is only one creaking elevator to service the whole 3 floors. 2. Carpets haven't been shampooed for a very long time. 3. Shower doors haven't got handles. 4. Towels are in...

1Thank Pat R
Reviewed 4 November 2016

have been booking with Ontario Grand since 2013 because the manager (Richard ) and staff were friendly and helpful and service was great . But came back this October 2016 under new management and the service is so bad , no towels, flooded floors , lamp not working , no tv , poor amenities in the room or none at...

Thank Exequiel R
Reviewed 1 November 2016

It is advertised as 3.5 star, but it should be 2 star of less. Why? 1. Room is small and crammed, King size bed barely fit. 2. Door is beaten and scratches and marks all over. 3. Just one small towel for two. Prepare to share towel. 4. There is couch in the room but its dirty with lot of...

1Thank Iqbal K
Ontario, California
Reviewed 28 October 2016

I thought you can only be cat-fished on dating sites. The pictures online did not do this place justice. Outside is beautiful and appears new but then once you pass the lobby the truth is revealed. To say the place is worn out is an understatement. Doors were dirty along with the baseboards. Ceiling tiles needed to be replaced due...

1Thank sharolc2016
Reviewed 6 October 2016

Well I gave this hotel a second chance after my visit aftermonth which was a total disaster. Last visit our arrival was delayed until after midnight. When we finally arrived we were told that we were lucky our room wasn't given away since we arrived so late. Our room was prepaid in full and should never have been "given away"....

2Thank RNreadytogo
Ontario, California
Reviewed 3 October 2016

I have been a guest here off and on for approximately 7 yrs. I have seen the quality of the place decline steadily in the last 4 yrs. I have been wondering if there was a Management change or an Ownership Takeover but I don't think I will be a guest there anytime soon as I can get a better...

1Thank mark h

109 photos of this hotel

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Bathroom (11)
Room/Suite (31)
Pool/Beach Area (2)
Dining (2)
Business Centre/Function Rooms (1)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (3)
Room/Suite (5)
Dining (1)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: $92 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a different motel!”
 of 5 bubbles Jeanier34, 22 Jan 2017 | Read review
“Just pick any other hotel and you are almost sure to get a better room”
 of 5 bubbles , 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
 of 5 bubbles markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
 of 5 bubbles Moodofps, 1 Sep 2016 | Read review
“Air conditioner was loud.”
 of 5 bubbles GladysN_13, 1 Sep 2016 | Read review
5 of 5