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The location was ok. It seems that the area is being updated so I felt that it was not safe for the elderly. The staff was very nice and helpful.
For our stay it was good, location was not to far to the freeways
Response from Brad F, Reputation Management at Imperial InnResponded 1 week ago
We appreciate your time in writing this review and are glad you found our hotel to be updated and staff was very nice and helpful. We hope you will choose to stay with us again in the near future.
I found this inn through booking .. I supposed was not the best but after I was here the worst experience of my life
Towels so old and full of spots
I can not recommend
Bed too old
Thank Raffaella R
Response from Jerre L, Reputation Management at Imperial InnResponded 2 September 2018
Thank you for your recent stay with us. I'm sorry however to hear that you did not enjoy your stay with us and that it was the worst experience of your life. Thank you for taking the time to convey these issues to me.
Initially had confusion over our booking which we had cancelled and been charged for. But eventually sorted. Room was spacious . Bathroom was a bit grubby and the door did not shut completely. First room we had smelt very strongly of bleach! We upgraded to...More
Thank Helen H
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 10 August 2018
Hi Helen, Thank you for your detailed feedback; we are pleased that in the main, our hotel was suitable for your needs and met your expectations, although we must apologize for the issue that you initially had with your reservation. We must also apologize for...More
I have now written over 117 reviews of Hotels and this has to be the worst. I should have realised at check when the staff were protected by a floor to ceiling protective screen rather like a bank. There was a lot of building work...More
Thank Steve D
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 24 April 2018
We are very sorry to hear that we did not provide you with the perfect stay that you were expecting. We appreciate your very useful feedback, and we will use it to appropriately update our room facilities and several of our procedures to enhance our...More
We were told that the place was kind of run down, and that it wasn't one of the better neighborhoods -- but we found the place freshly and cheerfully renovated inside and out, pleasant extras in each room, like iron and blow dryer, microwave, fridge,...More
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 13 April 2018
We are so pleased that you liked the charm of our hotel! We are always delighted to receive comments such as this, as we are very happy to have such an individual and unusual property. We are delighted that you had a great stay, and...More