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Extended Stay America - Oakland - Emeryville

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Extended Stay America - Oakland - Emeryville
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157 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Oakland - Emeryville
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Showing 155: English reviews
El Cerrito, California
Reviewed 4 February 2016

I booked this Hotel last minute. I needed to stay only one night because I missed my train from Emeryville to LA. The Staff was very friendly, but the room was terrible. There were actual cockroaches in the room! I would have tried to change rooms but I did not notice until the middle of the night and needed to...

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Helpful?
2Thank Miriam C
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Our team is committed to satisfying our guests, so we are...

Reviewed 8 December 2015

This hotel was generally clean, but not very comforting. It is also located next to a highway, which can be rather loud at night. The complimentary breakfast consisted of breakfast bars and muffins. The location, however, was convenient to stores, as well as the rest of the Bay area.

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Helpful?
1Thank Matt P
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for posting a review of our property. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will be sure to share your feedback regarding our grab-and-go breakfast with our corporate office. The staff and I appreciate your comments, as it will only help us to improve. We hope that...

Port Townsend, WA
Reviewed 25 November 2015 via mobile

I like this hotel. It's quiet and comfortable. The beds are kind of stiff, but not that bad. There was a little issue on the mix up of cleaning days, but one of the managers straightened it out. I did have an issue with one of the day managers, he was really rude and treated me not the way a...

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Helpful?
Thank HarryEOD
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the service issues you experienced. I will make sure we are providing each guest with professional customer service moving forward. Still, I am glad you had a positive stay overall and enjoyed our convenient location. Your feedback is very...

Honolulu, Hawaii
Reviewed 27 October 2015

I have three travelers staying here. blood on the carpet. beds like boards. smoky smelly rooms. blood on the toilet. dangerous area. had to remove shower head to get water to come out. filthy, disgusting. there were no other hotels available in the area within our price range for government travelers. I can't get them out so they need to...

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Helpful?
1Thank biz_all_over
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your recent stay with us was not satisfactory. Please accept my apology. I have noted the issues you mentioned and have proceeded with an action plan. To make sure this doesn't happen again, I am working with our housekeeping and...

Reviewed 19 October 2015 via mobile

Horrible experience... This was the worst hotel I've ever stayed in and will never stay at this chain of hotels ever again. First I was put into a smoking room and I hate the smell of cigarette smoke... I asked for a non smoking room and since the room was booked through Priceline I was told not possible... Also they...

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Helpful?
1Thank George F
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for providing us with details about your experience. I was disheartened to read that you did not enjoy your stay with us. Please accept our apologies. I am sorry we could not move you to a non-smoking room as all of our non-smoking rooms were booked. Moving forward, I will make sure we are closely monitoring our room...

Los Angeles, California
Reviewed 4 October 2015

I really enjoyed my stay at this Hotel over one month duration. Everyone on the staff (lobby, behind the desk & securities) was helpful and friendly in nature. Hotel location is very good & easy to go to nearby restaurants, best buy, and grocery store. Also you could use Emery Go Round (free shuttle) which come nearby and its short...

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Helpful?
Thank Chandru R
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write your review of our property. We really appreciate your comments regarding our friendly customer service as well as our convenient amenities. I’m thrilled we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We...

Appleton, New York
Reviewed 28 September 2015

This is my second stay at Extended Stay America Hotels. I stayed in Extended Stay in Chicago a year ago and this Extended Stay in Oakland-Emeryville is far more the cleanest, friendliest, and nicest Extended Stay Hotel. I am here visiting with my son for his sisters wedding and I was happy to be welcomed at the very sight from...

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Helpful?
Thank Rebecca Harris H
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for...

Reviewed 6 September 2015 via mobile

Enjoyed my recent visit with my family. The staff was accommodating and hotel was nothing as described by many in the forums. I knew the hotel is not a 5 star and thus did not expect service and accommodation to be like. For the price the hotel was good and clean. I will return again to the hotel and would...

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Helpful?
Thank janmejayasrana
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you so much for posting a review of our property. I’m thrilled that you found our hotel to be a great value! I’m so pleased to read that you enjoyed our friendly customer service and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the...

Fresno, California
Reviewed 3 September 2015 via mobile

staff was extremely nice at check in. My room is clean. Close (walking distance) to grocery store and fast food restaurants and a target. It is close to both 580 and 880 freeways, but well insulated so you don't hear the freeway noises. I highly recommend.

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Helpful?
1Thank lisa_rose559
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location and friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Chantilly, Virginia
Reviewed 3 September 2015

Checked in on a Sunday afternoon in what appeared to be a cleaned room with clean sheets and a brand new mattress pad. The towels were slightly stained and the sheets looked like someone had spilled inked spots on them. The first night was fine and I received no bites. However, Tuesday morning I awoke with gigantic welps on my...

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Helpful?
3Thank MichelleLynette
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Our team is committed to satisfying our guests, so...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Oakland - Emeryville

Address: 3650 Mandela Pkwy, Oakland, CA 94608-3565
Region: United States > California > Oakland
Price Range: $148 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Emeryville 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Oakland - Emeryville staff and other travellers.
2 questions
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Auburn Hills, Michigan
6 months ago

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Questions? Get answers from Extended Stay America - Oakland - Emeryville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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