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The room was fine, but one day there was no Housekeeping done. When I called the front desk about it, they said they weren't sure if they could find some one to address our need. Really? This is a huge hotel - there is always...More
Thank Jim S
Response from David B, Manager at Courtyard Novato Marin/SonomaResponded 18 August 2017
Thank you for taking the time to review of our hotel. I am not sure why you didn't receive housekeeping service on the day in question. We do have a Guest Service Represented available 24 hours a day however we do not have...More
I enjoyed my stay here over the weekend. But the room key had many challenges. I had to go down to the lobby several times because the key didn't work--I think an electronic key may better. The bath tub can get a little slippery--a bath...More
Response from Tim H, Manager at Courtyard Novato Marin/SonomaResponded 1 August 2017
Hello and thank you for your TripAdvisor review of our hotel.
We are sorry to hear that you had trouble with your guest room key. Our key system and door locks are electric, but set a magnetic code on the key. As a result we...More
I travel and stay in hotels every month for business and I tend to stay at Marriott properties because I know what to expect. This location was clean, comfortable and convenient but it had the worst Wi-Fi service I have ever experienced. It was terribly...More
Response from Tim H, Manager at Courtyard Novato Marin/SonomaResponded 29 July 2017
Thank you for your comments and rating. We are so happy to hear you were satisfied with your stay and found our hotel comfortable, convenient, and quiet! We apologize for the poor Wi-Fi connection you received and will be addressing this issue right away. Thank...More
$339 per night BEFORE TAXES for a room with 2 Full beds though our reservation stated Queen or King bed(s). No complimentary breakfast. Starbucks but does not use the rewards system to earn nor redeem points.
THERE IS NO IN-ROOM SAFE AND THEY COME...More
Thank michele b
Response from Tim H, Manager at Courtyard Novato Marin/SonomaResponded 29 June 2017
Hello & Thank you for your review of our hotel. We are sorry to hear that you were less than satisfied with your recent stay. Our rates are seasonal and are based on supply and demand. We know you as the customer hold the power...More
We just moved from Santa Cruz to Novato and stayed at the Courtyard about 1/2 make from new house waiting for furniture. Check in was smooth, room clean and nice. At late dinner at bar, young lady who cooks made the best hamburgers we had...More
Response from Tim H, Manager at Courtyard Novato Marin/SonomaResponded 3 June 2017
Thank you so much for your nice review! We are so happy you had a great experience, and are so glad our associates helped to make your stay a memorable one. Please come see us again soon!
The Marin Airporter is a dedicated charter bus service that makes 5-8 stops throughout Marin County and then ends at San Francisco Airport. The fair is typically under $30 one way. As for Muir Woods, while there isn't a... More
The Marin Airporter is a dedicated charter bus service that makes 5-8 stops throughout Marin County and then ends at San Francisco Airport. The fair is typically under $30 one way. As for Muir Woods, while there isn't a "Tour" from the Courtyard, there are shuttles from car parks to Muir Woods provided by Marin Transit, for time tables and schedule the Route Number is 66. A typical fare is $5 each way.
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"Top floor. Request non-adjoining room for the quietest experience."