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After a drive of over 4 hours, My 88 year old mother and I arrived at around 3:30 for a 3:00 check in. After waiting in line behind two other parties we were told that our room was awaiting "final inspection" and that it would...More
Response from Karen M, Manager at Residence Inn San Jose South/Morgan HillResponded 3 weeks ago
I am sorry to hear about the issues you experienced at check in. It is not the level of service we expect from our hotel. The hotel has called you, unfortunately we have been unable to connect. Kyra, the GM would love to speak with...More
I have always been a huge fan of Residence Inn Brand and I do believe they are great, although this Residence inn at this particular location is horrible. My husband, myself and our dog needed to temporarily live in a hotel while our home was...More
Thank Jenale N
Response from Karen M, General Manager at Residence Inn San Jose South/Morgan HillResponded 6 September 2017
I am so sorry to hear about the negative experience you had at the hotel. It is very apparent that we fell short and I am cannot imagine how frustrated you must of felt during your stay. We are working hard to fix the issues...More
You pay for what you get. Stayed here for a week for business. Hotel could use upgrades , carpet is old, rooms need some paint. As you walk the property , deterioration is obvious. Plenty of restaurants nearby. Great waffles in the morning, but the...More
1 Thank John S
Response from Los2ntheroad, General Manager at Residence Inn San Jose South/Morgan HillResponded 25 June 2017
Hi John S,
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact the hotel...More
Got into San Jose late so used points to stay here 1 night on the way down to Big Sur. The lobby and hallways are a little worn for sure. We had a king suite and it has fridge/kitchen with a couch. It's a good...More
Response from Los2ntheroad, General Manager at Residence Inn San Jose South/Morgan HillResponded 1 May 2017
Good afternoon cseanmc,
Thank you for taking the time to submit this survey. I'm glad you choose our hotel to stop in for the night and I'm happy you had a good night's rest. Thank you for bringing the condition of the hallway to our...More
I have never stayed in a Residence Inn that was in such a bad state as this one! The staff is nice enough but the state of the hotel rooms are very dilapidated. Ripped and worn chair cushions, stained curtains and broken taped remotes. I...More
USD 141 - USD 273 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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