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Portola Hotel & Spa at Monterey Bay

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#16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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Portola Hotel & Spa at Monterey Bay
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2,320 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,230: English reviews
Danville, California
Reviewed 4 April 2014

We booked an overnight girls' getaway at the spa and the hotel. It was a wonderful experience. The spa services were first rate and the hotel was lovely. The room was beautiful. The bathroom was contemporary and immaculately clean as was the room. The lobby is open with a skylight ceiling. The entire hotel has a welcoming and friendly and...

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1Thank LindaM826
Middle Tennessee
Reviewed 4 April 2014

Was in Monterey for the first time March 24-26 to teach at a conference at the Portola. Had a king room overlooking the Bay. Where to start. The staff was outstanding, especially when I remember a name...Benjamin at the front door. We had several discussions over the course of three days and he was extremely helpful with directions and local...

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1Thank Joe W
Sheboygan Falls, Wisconsin
Reviewed 2 April 2014

I stayed from 3/24 to 3/27/14 for a conference. I had a room overlooking the courtyard. Upon arrival the first thing I noticed about the room was the street noise. Like others have said you can hear people's conversations from the street very clearly. My first thought was I wouldn't be able to sleep and would have to change rooms....

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Thank GFY19
Hesperia, California
Reviewed 1 April 2014

My husband and I stayed for the first time at the Portola Hotel and Spa in Monterey Bay and we had a very nice experience. Every employee was extremely nice and helpful from Mark at the front valet to I think her name was Amy at the front desk. We received warm cookies upon check-in which was a nice treat!...

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Thank Heather F
Palo Alto, CA
Reviewed 31 March 2014

From the valet parking at the entrance with the large, golden "trolley" for our luggage, check-in to a lovely, quiet room, and the convenient elevators, this hotel is a pleasure. We were there for a large conference ("Left Coast Crime" for mystery authors and readers), and it was very well organized. The hotel restaurant is also excellent, and there is...

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Thank Alice G
San Jose, California
Reviewed 27 March 2014

I love this place! Seriously! I took my girlfriend here for the first time on our 5 year anniversary and we got the whale watching package. Not only were we welcomed with a wonderful staff at the front desk we also got yummy cookies, and when I say yummy I mean YUMMY!! Our room was beautiful includes 3 doors to...

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1Thank Dawna Z
Reviewed 27 March 2014 via mobile

Great hotel with terrific staff! At first check in we were told we had to pay for seven nights and were blown away!! The next day this was fixed. Valet and conceive few staff were outstanding. They both has wonderful dining ideas!

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Thank Phyllis R
Clovis, California
Reviewed 26 March 2014

I absolutely need to give a great "you rock" to your masseuse, Jessica. She was great! She was conscientious about pressure & areas of problems. I really enjoyed the spa. My deep tissue massage was EXACTLY what it supposed to be. It was perfect! The steam room (women's side) was fantastic. The weather was great while we were there and...

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Thank kelleygirlA
Springville, California
Reviewed 26 March 2014

We were there for a convention--the hotel staff was fantastic, always right there when we needed them. Room was nice and convenient. One thing I do not understand though, is why do expensive hotels charge for wifi and the cheap motels do not? Of course the location was great. We had an issue with the shower, plumber came almost immediately...

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Thank Marilyn M
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review about the Portola Hotel & Spa on TripAdvisor. We appreciate your feedback and hope while you were here you had a wonderful conference. We look forward to welcoming you back soon! Sincerely, Portola Hotel & Spa Management Team

Sonora, California
Reviewed 22 March 2014

My wife and I love Portola Hotel & Spa. We have been coming to Monterey since 1997. Over the years we have stayed at other hotels and have decided Portola is the one. Portola has the best of both worlds. From the South you enter Down Town Alvarado St. to shops ,clubs, restaurants and theaters. From the North you enter...

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2Thank jeff v

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: $235 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors on the west side of building ate the most peaceful”
 of 5 bubbles Rolandus, 21 Mar 2017 | Read review
“If it matters to you, get an ocean view. Otherwise, all rooms are comfortable.”
 of 5 bubbles kellybee7, 14 Mar 2017 | Read review
“Choose a waterfront room”
  • Sunrise from our room
 of 5 bubbles singersisterssweets, 11 Mar 2017 | Read review
“5th floor, very quiet”
 of 5 bubbles keninsr, 6 Mar 2017 | Read review
“We went with the staff's selection and were very pleased.”
 of 5 bubbles bobostours, 2 Mar 2017 | Read review
5 of 5