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Portola Hotel & Spa at Monterey Bay

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#16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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Portola Hotel & Spa at Monterey Bay
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2,304 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,214: English reviews
Tracy, California
Reviewed 24 February 2014

I went here with my wife, daughter and 2 dogs in tow.. Did not know what to expect but I was blown away with the hospitality, location and the room.. It could not have been more perfect. I requested to transfer to the outer wing to be closer to parking and the front desk did not hesitate and provided it...

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Helpful?
Thank jessreidad
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We appreciate you sharing your experience with your family and we were delighted to hear you enjoyed your stay. We look forward to welcoming your entire family back including your two dogs very soon! Sincerely, The Portola Hotel & Spa Management Team

Los Angeles, California
Reviewed 23 February 2014

I have been to Monterey many times but have never had the pleasure of staying at the Portola Hotel. This has been one of the best hotel experiences of my life. The hotel staff is outstanding in every way. From Chris at the front Desk to Pierre at the Bell desk to Anne at the Concierge desk the customer service...

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1Thank Lilawb
Pleasanton, California
Reviewed 21 February 2014

For more than 20 years, our association has been holding a week-long annual conference at the Portola Hotel and Spa. We have been extremely pleased with the excellent customer service provided from planning through completion. The entire staff is very friendly, accommodating, and extremely helpful in making our conference a huge success! Many thanks to everyone at the Portola Hotel...

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Helpful?
Thank Rhonda H
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

We were thrilled to hear that your conference has been with the Portola Hotel & Spa for the last 20 years and we hope to have you with us for the next 20! Monterey is a beautiful destination and a great place for an annual meeting. We appreciate you taking the time to write a review on TripAdvisor and we...

San Francisco, California
Reviewed 20 February 2014

OVERALL experience - a GREAT stay at the Portola Hotel and Spa. Great deal I bought from Costco which added the appeal for me to book a reservation. Being pet friendly, I was expecting a less than stellar odor and cleanliness management due to pet dander and pet "accidents" BUT NONE! A+ for that! The entire place is cleaned and...

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1Thank SFDomingo1289
Santa Cruz
Reviewed 19 February 2014

If you are looking for a wonderful spot right near the ocean but also convenient to downtown, stay at the Portola. The staff is very friendly and accommodating. The rooms are comfortable and the food and atmosphere at Peter B's Brew Pub is great. The Portola is an environmentally friendly hotel as their dedication to environment is apparent with their...

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Thank lkasa
Dallas, Texas
Reviewed 18 February 2014

I was eagerly anticipating staying after booking a harbor view room with the romance package for my hubby's birthday as well as Valentine's day weekend celebration. The hotel is wonderful and is so close to all the attractions Monterey Bay has to offer. It is within walking distance to so much. We were greeted by valet upon arrival but were...

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Thank Ginger G
Davidson, North Carolina
Reviewed 16 February 2014

Great location in the heart of Monterey. The hotel was clean and well run. It had amenities, but somewhat dated. The walls between the rooms were very thin. Could hear the T.V. Next door clearly, also the person snoring. The Fitness center was clean, but the equipment was well used. The staff was great. Outstanding restaurant (Jack's). The bar was...

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Helpful?
Thank Msm956
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We appreciate your feedback and we do our best to share your experience with our team. We were delighted to hear you had an opportunity to dine in Jacks Restaurant during your stay and hope you enjoyed the food and service. Once again, thank you for taking the...

Tucson, Arizona
Reviewed 12 February 2014

I stayed at the Portola for a business conference. Really liked the location but the hotel is showing its age. Room was comfortable and clean but not special. Meeting spaces were well equipped. Staff was helpful and friendly. Good stay, good conference, but not special.

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Thank Scott E
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We are constantly striving to improve our Hotel to improve upon every guest experience. The next time you are on property please let us know what we can do to make your stay special. We value you as a guest and...

Visalia, California
Reviewed 8 February 2014

We drove up the coast on a whim and decided to stay at the Portola Hotel in Monterey. We have stayed here once before and just loved it. The hotel rooms are so luxurious and the atmosphere is very relaxing. The thing that is most pleasant at the hotel is the staff. They make you feel at home before you...

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Thank TravelingBeanX2
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We were thrilled to hear that your travel up the coast resulted in a stay at the Portola Hotel! We strive to ensure every guest experience is great and we are delighted to hear that Robert went above and beyond to meet your expectations. We look forward to...

Geneva, Switzerland
Reviewed 8 February 2014

This place used to be a DoubleTree, so you get a warm cookie when you check in. We stayed for two nights and found it mostly quiet with comfortable beds and rooms. You'll want to go to the concierge and see Anne who will ensure that you get deals on all things Monterey. They have free appetizer coupons (and will...

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1Thank colliderbride

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: $226 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only have king rooms or double bed rooms.”
 of 5 bubbles Dr_Awrof, 18 Feb 2017 | Read review
“Obviously facing the ocean is nice, if you can get it.”
 of 5 bubbles zz59, 9 Feb 2017 | Read review
“Rooms near the parking garage are very loud! May want to request the main tower!”
 of 5 bubbles carolv185, 6 Feb 2017 | Read review
“If the weather is warm (which it wasn't in Late January) our room had a private deck.”
 of 5 bubbles cerrba, 1 Feb 2017 | Read review
“7th floor rooms have great views”
 of 5 bubbles R1155DGsusanb, 30 Jan 2017 | Read review
5 of 5