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The staff working here are very helpful and friendly. The location is close to China town. A lot of Chinese restaurants and stores are within walking distance. It is equipped with a kitchen so you can do some cooking there. In general, It is worth...More
Thank 亚宇 彭
Response from Manager_11525, Manager at Extended Stay America - San Jose - Milpitas - McCarthy RanchResponded 11 January 2017
Thank you for taking the time to share your comments. We are glad or staff provided you with memorable customer service and that our convenient location was beneficial during your stay. It is good to know you felt our hotel was worth the price. Thank...More
Woke me up after was called by front desk after midnight then hung up, then without warning the mgr. shows up at my door knocking after midnight demanding I open the door without identifying herself. They claim they weren't sure if I was a registered...More
This place is crappy.... stayed her 2 nights in September while on business in Silicon Valley. There was a game on at the Levi's Stadium so the pickings were limited. The room was extremely basic, the bath water collected in the tub. They do not...More
Upon my check-in on 06/09/16, I was told, I would receive weekly room service on Sunday. I didn't receive any for two weeks. After shooting some emails to higher authorities, I finally received it. I stayed for another two weeks and didn't receive the service...More
Thank niladri c
Response from Manager_11525, Manager at Extended Stay America - San Jose - Milpitas - McCarthy RanchResponded 21 October 2016
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not keeping our promise of providing weekly housekeeping service. To make sure this doesn't happen again, I am reviewing this response with...More
- Run down place that is relatively cheap compared to other hotels in area, but for what you get is still expensive. It feels like a hotel where you go to commit suicide.
- kitchen with electrical plates and no safety are a fire hazard....More
Thank John B
Response from Manager_11525, Manager at Extended Stay America - San Jose - Milpitas - McCarthy RanchResponded 7 October 2016
Your review for our hotel was recently brought to my attention. It looks like our hotel was not up to standards during your visit, and we'd like to sincerely apologize for that. We strive to offer a clean and relaxing environment for our guests and...More