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Sheraton Universal Hotel

1,736 reviews
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Traveller (522)
Room & Suite (352)
Pool & Beach (79)
Overview
  • Excellent25%
  • Very good35%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“city walk”(132 reviews)
“theme park”(62 reviews)
“club room”(57 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.5 Star Hotel
All hotel details
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,736)Write a Review
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Show reviews that mention
All reviewscity walktheme parkclub roomfree shuttlewalking distance to universal studiosself parkingfive minute walkan upgradelobby barhollywood hillscorner roomshuttle servicebagelswalk of fameconciergecitywalkcabanas
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401 - 405 of 1,601 reviews
Reviewed 25 May 2016

The hotel itself is very comfortable and a high standard. Unfortunately it lets it self down with poor service. They charge for internet but when you are paying $300 a night it should be free. They have coffee in the room, but only supply two...More

Thank ihinde
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 1 June 2016

Dear ihinde, Thank you for sharing your review. It may help to know that WiFi is complimentary for all SPG members, and signing up for our loyalty program is free. Your feedback is much appreciated regarding in-room amenities and additional coffee. We do hope you...More

Reviewed 20 May 2016 via mobile

Enjoyed my stay at this Hollywood landmark hotel. You can find Hollywood everywhere. The hotel is next to universal studio and concierge offers all options to arrange the tours. Free shuttles to the studio, drop to metro rail makes rest of the city accessible. Staff...More

Thank Monica S
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 May 2016

Dear Monica S, Thank you for your review. It is wonderful to hear that every part of your stay at Sheraton Universal was so enjoyable. Our team is dedicated to ensuring you have the best stay possible, and we’re pleased that was so evident. Take...More

Reviewed 20 May 2016

Our primary purpose was to visit Universal Studios and this is an awesome place to stay as we were able to walk to the park in less than 10 minutes. We booked a package including breakfast, parking and park tickets. As we are SPG members...More

1  Thank Tonymp50
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 May 2016

Dear tonymp50, We appreciate your detailed review of your recent stay at Sheraton Universal. We value all guest feedback we receive, as it helps us to improve the overall experience we provide. While we value your SPG membership, we are deeply sorry for the complications...More

Reviewed 18 May 2016 via mobile

There rooms are VERY expensive for what you got. They most CROWDED bathroom! It sucked....very poor design. Mold in there bathroom, screw kept coming out of door handle, sink facets leaked, sink trap leaked and then toilet leaked too. Booked there club level- very prompt...More

1  Thank Diane F
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 May 2016

Dear Diane F, Thank you for sharing your thoughts. We apologize for the state of your room. In the future, please do not hesitate to let an associate know if your room is unacceptable so that we can assist you more immediately. As a guest...More

Reviewed 15 May 2016 via mobile

Hallways and rooms are in major need of complete overhaul as appearance was so worn that no amount of cleaning could remedy the feeling that countless guests had been through before. The gym was small. Walls were thin so sound transmission of children occurred often.More

Thank jh91
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 19 May 2016

Dear jh91, We appreciate your feedback. As a Sheraton hotel, your satisfaction is very important to us; in fact, we are in the midst of renovating our guest rooms to address some of the very issues you mention. We hope your travels bring you back...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
USD 241 - USD 379 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 241 - USD 379 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (522)
Room & Suite (352)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
Ask a question
Pam S
16 February 2018|
AnswerShow all 7 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
1 January 2018|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
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Room Tips
"All rooms are good, maybe slightly better view 'Mountain side'"
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"1521 has a lovely view of the pool and hills."
Read review
"No difference but club level is great"
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"Only perk its close to Universal which seems to be what they hang onto"
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