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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,551 Reviews from our TripAdvisor Community

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Showing 1,434: English reviews
tucson
Reviewed 25 July 2015

I was pleasantly surprised with this hotel after reading plenty of bad reviews. I experienced none of the "horrors" that I read about. Our room was clean and comfortable. The staff was great on ALL levels. We had no issues whatsoever.

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Helpful?
Thank califdrm
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear califdrm, Thank you so much for your wonderful review. We are pleased to hear that you were satisfied with our friendly staff and comfortable accommodations. It is great to hear from a guest whose expectations were exceeded. Thanks again for your review, and we hope to see you again soon. Sincerely, Sherry Samanon Guest Relations Manager

Seattle, Washington
Reviewed 25 July 2015 via mobile

So, this Sheraton is very dated it seems and their WiFi is so poor it's either super slow or it keeps dropping off. Pillows are way too soft for my taste but the bed is comfortable. Bathroom is also on the smaller size. In our room the toilet was right next to the sink so you can have two people...

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Helpful?
Thank Erin S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Erin S, Thank you for sharing your thoughts on your recent stay. Our central location to Universal Studios is a great reason to choose our hotel; however, we want to ensure every aspect of your stay is just as enjoyable. That is why, as you’ve noted, we are undergoing room renovations. We know how important quick WiFi is these...

Fresno, California
Reviewed 23 July 2015

We were at the Sheraton for just 1 night celebrating my bday and Antonio at the front desk was a gem! When returning from a long day I walked into a surprise bday dessert a lovely card with his outstanding drawing. Way to make a guest feel special!! Thank you for the great hospitality!

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Helpful?
Thank Gina Q
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Gina Q, Happy belated birthday, and thank you for choosing Universal Studios for your weekend getaway! We love celebrations around here, and we will be sure to let Antonio know that his gifts were much appreciated! Again, we appreciate your choice in hotel, and would be happy to welcome you back another time soon. Sincerely, Sherry Samanon Guest Relations...

canada
Reviewed 22 July 2015

We wanted to check out Universal Hollywood and this was the perfect location. We stayed on the Club level and we were glad we did. It's a fantastic value. The park charges $3 a bottle for water. The free water in the Club lounge is going to more than pay for the up charge to Club. Plus you get breakfast...

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Helpful?
1Thank Liz A
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear travelgurl35, Thank you for your review. We agree that the personalized service, breakfast and all-day hors d’oeuvres, and complimentary beverages bring value to a stay on the Club level. We are glad you could take advantage of our shuttle to the parks, and we hope you had a fantastic time at Universal Hollywood. If you plan on returning for...

Newport Beach, California
Reviewed 21 July 2015

Room was in basement and in disrepair. Noisy area of hotel where maids congregated. Hostess sent us long, king way to our room. Restaurant staff was very friendly. Shuttle bus to resort was convenient , free and no tipping necessary.

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Helpful?
Thank Jeff M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jeff M, We appreciate the opportunity to learn more about your experience. Though the convenience of our shuttle was to your liking, we regret that your accommodations were not similarly satisfying. We are looking forward to updating all of our guest rooms in the near future. Very soon, this should be a favorite feature of our hotel! We hope...

Montreal, Canada
Reviewed 20 July 2015

we just returned from 4 nights at the Sheraton Universal hotel. The positives to this hotel are 1) the cost 2) the proximity to Universal studios 3) the staff was friendly and courteous and 4) the size of the pool (including a true deep end of the pool). The negatives 1) hotel is dated and is showing quite a bit...

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Helpful?
1Thank Shena P
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Shena P, Thank you for sharing your thoughts. Though there were many great positive to your stay, such as our friendly service and expansive pool area, we are disappointed that you also encountered some areas for improvement. We are taking careful note of your suggestions. As we embark on renovations in the coming months, your feedback will be of...

Essex
Reviewed 19 July 2015

This review is a bit late now, as we were at the end of 2014 (Nov) this was our 6th or 7th stay at the Sheraton, so they must be doing something right! location is ace, minutes from City Walk and the Park, and a short walk to the Metro Station, be warned it's a STEEP hill coming back, Had...

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Helpful?
Thank swills9
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear swills9, We cannot thank you enough for your ongoing loyalty to our hotel. To receive feedback from someone who has returned to our hotel on several occasions is invaluable, and we will take care to share your review with management. In the coming months, we are going to undergo room renovations to address some of the issues you mention,...

Nyack, New York
Reviewed 19 July 2015 via mobile

Never again! Out to LA on biz and my first choice was booked. Stayed here ONE night (thank God) and it was gross. After refusing one rm near VERY NOISY ice machine was sent to a second one 2 doors down on the TL level which is the basement level... dark with low ceilings. The room was tight and cramped...

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Helpful?
1Thank Grayce A
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Grayce A, We are highly concerned to hear about your recent experience. We hold ourselves to the highest standards of cleanliness, and we find the situation you describe to be unacceptable. At your earliest convenience, you are invited to contact me directly at ssamanon@sheratonuniversal.com. It is my hope that we can come to a quick resolution and welcome you...

Melbourne, Australia
Reviewed 18 July 2015

We were worried before check in because of lots of bad reviews but we were pleasantly surprised. The place is neat and clean. the staff are friendly and funny at times, very welcoming after a 14 hour flight from down under. The pool was great and so where the views from our basic standard room. very easy walk to Universal...

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Helpful?
Thank Sirdashalot
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Sirdashalot, Thank you for choosing Sheraton Universal Hotel. We are thrilled to know your expectations were exceeded. A 14-hour flight can be exhausting, and it is wonderful to know you were greeted with a smile and a laugh. We hope your relaxation carried through thanks to our pool and convenient location. Again, we are glad to have accommodated you,...

Reviewed 14 July 2015

We had a room in the wing around the pool (not the tower). All of the rooms are amazingly comfortable and have been modernized. We were put in this hotel as part of a stay on a reality show and we were surprised that even though the outside appeared aged, the inside was amazingly well done. This is also the...

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Helpful?
1Thank Michael I
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Michael I, Thank you for your kind words. We are so pleased to know you loved the look of our renovated pool and comfortable accommodations. We have been home or hotel to many a famous face – you can ask one of our staff members for a story! It was a pleasure to have you here, and we hope...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $327 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“near the pool”
 of 5 bubbles Shaun-10x, 22 Mar 2017 | Read review
“Try to get a room that is not at this hotel”
 of 5 bubbles Jladuke, 21 Mar 2017 | Read review
“Club level well worth the money”
 of 5 bubbles fcrane35, 19 Mar 2017 | Read review
“I would ask to stay in the newly renovated rooms just because they are brand new!”
 of 5 bubbles BeachBumDFW, 12 Mar 2017 | Read review
“Reserve by phone, ask if the room is renovated or older”
 of 5 bubbles Roughroad, 8 Mar 2017 | Read review
5 of 5