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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,508 Reviews from our TripAdvisor Community

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Showing 1,392: English reviews
Reviewed 4 days ago NEW

Wonderful Rooms. Wonderful lounge and bar. Great shopping on site. Beautiful Hotel. Very nice modern hotel. Nice pool and Jacuzzi. Shuttle service every 10 - 15 minutes to Universal City Walk. Awesome!

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Helpful?
Thank Labell D
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Labell D!! Thank you so much for your rating and review and it certainly doesn't get any better than "awesome!" We are excited to reviel our new rooms and it is our hope that you will be amongst the first guests who get to experience them! If your travels bring you back this way please feel free to send...

Bristol
Reviewed 4 days ago NEW

Apart from a mix up y our travel agent, rooms were adequate (although ended up having to pay $500 for a third room for 2 nights due to insufficient bed spaces). Breakfast good value in the lobby bar, we also did breakfast in the restaurant however too much food and quite expensive. Panoramic Views from the top floor are amazing

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Helpful?
Thank Nicola K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Nicola, we certainly appreciate your feedback and rating! We completely understand how frustrating it can be with reservation issues , however I am very happy to see that you had a successful visit at the hotel and enjoyed the views and the outlets! We appreciate your insights and please be assured they are shared with the teams involved. Please...

Reviewed 1 week ago

Hotel as within walking distance to Universal Studios as advertised. Hotel was clean and staff was friendly. There was a nice bar area off the lobby and a gift store. Valet parking and bell service was available as well. #Spin

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Helpful?
1Thank Laura H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Hello Laura H, convenience and friendly staff make for an excellent visit! We appreciate your rating and review and we are also glad you had so much fun it with the lobby games! We hope to see you again very soon !!!

Fargo, North Dakota
Reviewed 1 week ago

This is an amazing hotel. It is located steps from Universal Studio's. Tram service every 20 minutes to the top of the hill to partake in the studio tours or City Walk, City Walk has everything you want for entertainment - food, shops, theatres etc. The hotel is wonderful and one of the friendliest hotels I have ever been to...

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Helpful?
Thank charmskaff
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Thank you charmskaff! We completely believe that when you travel there's nothing better than feeling connected to the team that's there to take care of you! I am so thrilled that you had a successful visit and I'm glad that you had fun during the lobby games! Your comments will be shared with the Sheraton team and it is our...

Phoenix
Reviewed 1 week ago via mobile

Stayed here for two nights because of its location to Universal. The staff was very helpful. Rooms are very small. The fitness room is adequate but it feels like a dungeon with such low ceilings. Plus it was raining and the only to access the gym is walking outside past the pool. I guess it's okay for sunny California though...

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Helpful?
Thank Barbara M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Barbara, Thank you so much for your review and your insights following your stay. Your comments are most definitely shared with the managers involved and we are glad that you had a nice visit and you will be returning. We are going through an exciting beautification process and so happy to reveal our new rooms in the near future....

Reviewed 1 week ago

The gym was being worked on and bunch of other areas are being renovated but a great job by the staff to make my stay amazing. Sam Samanon was bringing the energy every morning w/ #Spin cornhole game to start the day and the bartenders were great and changed the channel every time I asked. Enjoyed the trip

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Helpful?
Thank Jason M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Hello Jason M !! We are so glad you stop by in the morning's to play! We really get all of our energy from our awesome guests like you! We are definitely revamping our iconic Sheraton Universal Hotel and we are so excited to reveal the new product in the near future. Please make sure to send a direct message...

Reviewed 1 week ago

If you are visiting Universal Studios, the Sheraton Universal is in a great location to park and walk to the studios or take the hotel shuttle. The rooms need a bit of an upgrade which they are working on, but the staff makes up for this. No matter who you come in contact with from the front desk, housekeeping to...

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Helpful?
Thank Melita B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Hello Melita B! So glad the kids had a good time and still talking about their experience! We have these fun and games every morning in the lobby . All of your feedback is definitely shared with the managers involved and we are so excited to go through this beautification process and we would love to host you and yours...

Reviewed 2 weeks ago via mobile

Ideally situated for Universal studios and if you are travelling with children this is a perfect location. Unfortunately it has limited bar and restaurants so it is not ideal if you don't want to spend all your time at Universal Studios. It does have stunning views of Los Angeles from the 21st floor though

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Helpful?
Thank AndyMPEngland
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear AndyMPEngland, thank you for your feedback and we certainly are very kid friendly . We do have a lovely restaurant "Californias" , on the terrace level with a large selection of entrées to choose from and CityWalk is quite close by with extra choices and options. We are going through a full beautification process and it is our hope...

Reviewed 2 weeks ago via mobile

First of all, if you're going to Universal Studios, this location or the Hilton next door are hard to beat. You're a ten minute walk from the entrance to the theme park, which is great if you're trying to beat the crowds or want to take an afternoon nap. Second of all, the staff here really do a great job....

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Helpful?
Thank Alex S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Alex S, we appreciate the time you took to write this review. We understand your concerns about the room and we are excited to be going through a renovation process which will be done in the near future. The hotel is certainly close to all the fun attractions and very convenient to the park and has excellent shuttle service!...

Reviewed 2 weeks ago

The entire staff (at 11pm for our late check in) was kind and helpful. The bellman actually sang Happy Birthday to my son, which made him feel very special. The front desk receptionist took some extra time to find us as quiet a room as possible. Everyone made me feel like I was a very valued guest and a top...

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Helpful?
Thank Jennifer F
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jennifer F, thank you so much for your comments and rating . How wonderful is that to receive the birthday song from the Bellman ... we do you have a very dedicated team at the Sheraton Universal who really enjoys to see our guests have a successful and fun visits. Do hope your travels bring you back this way...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $329 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
15 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
“Standard rooms are on lower floors and have no views”
 of 5 bubbles NicolaK53, 17 Jan 2017 | Read review
“A fun place - love the views and activity”
 of 5 bubbles charmskaff, 12 Jan 2017 | Read review
“Recommend upgrading to Concierge Level for the easy am breakfast prior to heading to the park.”
 of 5 bubbles MelitaB524, 8 Jan 2017 | Read review
“Request High floors views are amazing”
  • Night view
  • Room Decoration
  • View from Room
 of 5 bubbles 50annau, 15 Dec 2016 | Read review
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