We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Universal Hotel

Booking.comUSD 242*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Sheraton Universal Hotel
Sheraton Universal Hotel
Panoramas (9)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,571 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,453: English reviews
Start your review of Sheraton Universal Hotel
 Click to rate
Reviewed 2 days ago NEWvia mobile

Many thanks to the superb staff of the Sheraton Universal for making us feel not only comfortable, but well cared for during our conference. Shout-outs to super Jennifer, Max, Claribel, and Theresa -- and to Ruth Johnson and the AV staff for going above and beyond! I would give the staff 5 stars for their cheery efforts to mediate some...

 Report
Helpful?
Thank Susan Lucille D
Sun City, California
HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017

If you are going to Universal Studios there is not a better location than the Sheraton. We used the free shuttle to go to and from the park and were very pleased with that also. The hotel is a little dated but remodeling going on right now. We never saw the construction so it did not bother us at all....

 Report
Helpful?
1Thank James B
About Hotel's Favourite Review
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear James B, I am very glad that the location and amenity's worked for you! We appreciate the feedback on the outlet and the excellent service. Receiving great service, especially when traveling is just so important. I am happy you felt connected to the Sheraton Team and comfortable in your room. We look forward to being of service again very...

Palm Springs, California
Reviewed 3 days ago NEW

We checked in last weekend for a stint at Universal ... We got upgraded to a renovated room around the pool. The renovation is nice the color seems very light for a hotel and our room was already showing signs of wear ... Overall, it looks nice but wasn't very well done there are a lot of (what I call...

 Report
Helpful?
Thank John M
Rochester, New York
Reviewed 1 week ago

Recently visited for family. Hotel is under major construction. Cleaning and maintenance staff exceptional. Front desk had their moments with proper customer service. Room was a tight squeeze for four people. Ice machine on our floor did not work. Concierge was always busy. The good part is that it was close to City Walk for souvenir shopping and meals.

 Report
Helpful?
1Thank DEWBell
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear DEWBell, we fully understand your concerns and appreciate you taking the time to give us your insights. You're insights so I was allow us to look into areas that otherwise may have been missed and we do apologize for the missed experience. It is our hope that you give us the opportunity to regain your confidence during a future...

Reviewed 1 week ago via mobile

Crazy night. When we drove up to the hotel, we could see the fire alarms going off. They continued for several hours. The hotel is in a terrible state of disrepair and poor organization with the protection of the safety and lives of their guests. For over 2 days, there have been intermittent fire alarms telling guests to immediately exit...

 Report
Helpful?
2Thank stuart n
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear stuart n, your insights are important and we understand your concerns. During renovation we do have processes and things may happen that we must rectify. I do apologize for any inconvenience caused to your and yours, it is never our intent to create concerns for you or any guest. We will always do all we can to assure our...

Napa Valley, California
Reviewed 1 week ago

We arrived and the front desk clerk looked up our reservation. After looking at the computer she asked, "You already, checked in, right?" At which point I told her, "No" and she then had track down a coworker to help figure out what happened. I'm guessing somehow that someone else got checked in under our reservation. After the delay we...

 Report
Helpful?
1Thank vdac
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , we appreciate you feedback and certainly apologize for any lapse in service. Your insights allow us the opportunity to look into your concerns and address the process that needs attention. We do hope to have the opportunity to regain your confidence during a future stay , if your travels may bring you back this way. Thank you...

San Juan, Puerto Rico
Reviewed 2 weeks ago via mobile

SPG member, loyal to SPG (I was ), site mentioned stardust while remodeling... but $280 a night, you would think it's almost done!, or we would get a remodeled room... Rooms are old, 1990's! 8am you can hear demolition, drilling, all over - we were on the 14th floor - club level, to add the vacuum cleaner in our hallway...

 Report
Helpful?
Thank Ronald R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Ronald,we understand your concerns and we are deeply saddened that your visit with marred . We are going through a renovation process and are very excited to showcase the new hotel . There are certainly expected occurrences during renovations however we are diligent and dedicated to assure our guests have an exceptional time through our renovation process. Our guests...

Wan Chai / Causeway Bay, China
Reviewed 2 weeks ago via mobile

Just stayed here for 3 nights. Hotel is under renovation but still an ideal location to access the universal studio. Free shuttle service from hotel to the studio from 8:00am. Basically, you can catch the Harry Potter ride 1st thing in the morning without much waiting. You can walk to the studio via the Hilton elevator for a lesser climb....

 Report
Helpful?
Thank momopost
Bakersfield, California
Reviewed 2 weeks ago

Renovations in progress does not tell the whole story Checked in got in line for the 1 elavator that was working for 20 floors Room very dated semi clean ,bed creeked and uncomfortable. Old toilets and broken fixtures all over front of property Went to Bar to get a beer, taps broken. Only thing that works is Universal Shuttle Stay...

 Report
Helpful?
Thank _deanwatts0
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear _deanwatts0, feedback such as yours we appreciate and immediately share and work on areas that we can improve. Our main concern is that our guests have a memorable visit. I am very sorry that this visit was not that for you , and is our hope to be able to regain your confidence during a possible future visit.

Australia
Reviewed 2 weeks ago

We loved the hotel! Staff were very friendly and professional. Room was basic but clean and comfy. Buffet breakfast was yummy! Walking distance to Universal Studios and Universal City Walk which was awesome! We could also see Universal Studios from our room. That was cool :)

 Report
Helpful?
1Thank greciangoddess

951 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (467)
Viewed
Room/Suite (110)
Viewed
Bathroom (40)
Viewed
View from Room (31)
Viewed
Hotel & Grounds (75)
Viewed
Family/Play Areas (2)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (8)
Viewed
Pool/Beach Area (20)
Viewed
Other (168)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (473)
Viewed
Amenities (64)
Viewed
Lanai Double Queen Room (40)
Viewed
Non-Smoking Executive Suite (45)
Viewed
Pool (56)
Viewed
Dining (56)
Viewed
Standard Double Queen Room (39)
Viewed
The Hotel (173)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (2)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Hilton Los Angeles/Universal City
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#95 of 349 in Los Angeles
358 reviews
Universal City Area
Nite Inn at Universal City
Nite Inn at Universal City
#140 of 349 in Los Angeles
170 reviews
Show Prices
Show Prices
Show Prices
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
The Garland
#10 of 349 in Los Angeles
2,886 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $336 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotwire, Hotels.com, Travelocity, Priceline, Starwood, Cancelon, getaroom.com and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select lanai room”
J3209JTjohnm, 26 Apr 2017 | Read review
“Hilton next door better choice”
_deanwatts0, 13 Apr 2017 | Read review
“I have no idea how to get a good room in this place”
HappyScientist, 4 Apr 2017 | Read review
“The rooms on the side of 809 give you a pool view and if possible, book a floor about 5 or higher because the view will be amazing.”
mterry1981, 28 Mar 2017 | Read review
“if you have more than two people in your party, do not get the new rooms, they are Micro Rooms at best.”
jaspinderb, 27 Mar 2017 | Read review
5 of 5
Booking.com
USD 242* /night
View Deal
TripAdvisorUSD 242
Hotels.comUSD 242
TravelocityUSD 242
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates