We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton Universal Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Sheraton Universal Hotel
Sheraton Universal Hotel
Panoramas (9)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,477 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,362: English reviews
Reviewed yesterday NEW

Had a great experience with every staff member I met at the Sheraton Universal. If you have extra SPG Platinum Suite Nights, this is a great place to use them! While you can get a great room at any Sheraton or Westin, only here can you be placed in an elaborately themed Shrek room! I enjoyed the cold breakfast in...

 Report
Helpful?
Thank CardinalDBeiter
The World
Reviewed 2 days ago NEW

This was our second stay in 2016 ... and we loved it again. The service here is absolutely incredible. From arrival at the front door to check-in to check-out, all of the staff here are incredibly, incredibly friendly, helpful and professional. The people here are absolutely fantastic. (An extra nice surprise was the #SPIN event for SPG members in the...

 Report
Helpful?
Thank pickytraveler21
Grants Pass, Oregon
Reviewed 2 days ago NEWvia mobile

The bell staff was super nice and helpful. The front desk is understaffed and racist. They let the line grow to 3+person without a second staff. I was 3rd in line. The 2nd person in line was one of their VIP SPG and they let him rot. As I was waiting a white couple marched in front of me and...

 Report
Helpful?
Thank Asian_French_Chick
Reviewed 3 days ago NEW

The Sheraton is a great hotel if you're visiting Universal Studios -- either as a family or a business traveler. The rooms are well appointed and modern. The bed is super comfortable. The restaurant has a nice breakfast buffet and the staff is friendly. Plus the hotel is walking distance to the park/City Walk. You can't beat staying at the...

 Report
Helpful?
Thank David C
Carlsbad, California
Reviewed 4 days ago NEW

Great family hotel within walking distance to Universal! The staff is very friendly and takes great pride in being helpful, which was refreshing! The hotel is also making improvements ~ looking forward to returning!

 Report
Helpful?
Thank SherpaMama
San Marcos, California
Reviewed 6 days ago NEW

Got in late after Thanksgiving, got upgraded to a Suite. Staff was very friendly, had a great experience in the morning #spin for all guests. Made me feel very welcome. It was an easy walk to Universal Studios which made it convenient for parking and also for coming back in the evening to get warm clothes and head back to...

 Report
Helpful?
Thank Giddeeup91
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Giddeeup91, thank you very much for your response and your rating! We are glad you enjoyed the fun and games in the morning, that is always a great way to start off the day! We hope to be of service again very soon !!

Reviewed 6 days ago NEWvia mobile

#spin. Great stay at Sheraton Universal. Staff was friendly, always asking if I needed anything. Room was clean and comfortable. I will be back in my next trip to Burbank. Sam and Marco made my check even more fun with a quick game of bean bag toss. Great way to end the stay and have a laugh before heading off...

 Report
Helpful?
Thank Robert H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Robert H , thank you so much for your review and your rating. Your comments are invaluable and we thank you so much for taking the time to give us your insights. It is our honor to be of service again in the near future please make sure to send a DM the next time your travels bring you...

Redondo Beach, California
Reviewed 1 week ago via mobile

We went to universal studios and decided to stay at the sheraton universal for the night. The staff was excellent and even called our room after check in to ensure that we were happy with our room. The free shuttle to universal studios was a great benefit. It was so convenient especially since we have a 6 year old daughter...

 Report
Helpful?
Thank sherylghailey
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear sherylghailey We are so glad you enjoyed your stay at the hotel and enjoyed the fun and games in the lobby in the morning! The staff really does all they can to assure guests are happy and we are throlled you had a successful visit!! Make sure to send a direct message next time your travels bring you this...

San francisco
Reviewed 1 week ago via mobile

I have stayed here more times than I can count over many years since it's 5 minutes from my mothers house. It's a good location for visiting and right at universal studios if that is a destination for you. However, the hotel needs a major face lift, which they say is underway. I saw no signs of it yet. The...

 Report
Helpful?
Thank Davids179
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Davids179 Thank you so much for your review and we certainly understand your concerns. We are in the beginning stages of our renovations process and we are excited to reveal our new product next year. We do hope you allow us to regain your confidence during a future visit.

Reviewed 1 week ago

This hotel is fantastic for it's short walk to Universal Studios. Literally, it's like a 5-10 min walk to the front entrance gate, faster and more convenient than the free shuttle which drops you off at the middle of CityWalk. The hotel itself is smaller/shorter and feels less luxurious than it's Hilton neighbor. The room we had was tired/old and...

 Report
Helpful?
Thank WishIWereOnVacation
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear WishIWereOnVacation Thank you so much for your review! Yes we are in the beginning stages of our beautification process and are very excited to reveal our new product next year! The hotel is convenient to the sites and the park. We do certainly pride ourselves on extending excellent customer service and we are so glad you had fun with...

908 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (424)
Viewed
Hotel & Grounds (71)
Viewed
Room/Suite (105)
Viewed
Dining (13)
Viewed
View from Room (27)
Viewed
Business Centre/Function Rooms (8)
Viewed
Bathroom (38)
Viewed
Pool/Beach Area (20)
Viewed
Family/Play Areas (1)
Viewed
Other (141)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (473)
Viewed
Amenities (64)
Viewed
Lanai Double Queen Room (40)
Viewed
Non-Smoking Executive Suite (45)
Viewed
Pool (56)
Viewed
Dining (56)
Viewed
Standard Double Queen Room (39)
Viewed
The Hotel (173)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Hilton Los Angeles/Universal City
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#108 of 347 in Los Angeles
328 reviews
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
Show Prices
Show Prices
Show Prices
The Garland
#12 of 347 in Los Angeles
2,687 reviews
Hotel Amarano Burbank
#3 of 20 in Burbank
821 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $322 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
“Ask for corner rooms to minimize hallway noise”
 of 5 bubbles ehwang, 2 Nov 2016 | Read review
“Go for room away from the Freeway (101)”
 of 5 bubbles swills9, 29 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay