Clean simple hotel. Nice. Bar is a little sanitized and cold though. A decent stay overall. Room is typical courtyard Marriot. A little smaller lobby than other courtyards but staff is friendly and accommodating.
Moved to a lower floor due to repair work involving repeated pounding being done at 7am. In rushing out, I left my diamond rings on the table next to the bed in the noisy room. Realized it two hours later, was told the room was not yet cleaned and nothing was reported. Got a key to go back in. It was clean with no diamonds to be found. Took several calls and discussions with housekeeping to track down who cleaned the room and the location of my jewelry. The cleaner said she knew I changed rooms and gave it to her supervisor. The housekeeper said she was called to clean it AS SOON AS I turned in the keys two hours prior. No one had record of the jewelry and the housekeeping supervisor was in a meeting but as I paced the hallway, the housekeeper called her supervisor on her personal cell three times to tell her I was waiting, not leaving the room and what she told me. Couldn’t believe there was no effort to get the jewelry to me —- so I voiced those concerns after finally collecting them and seeing the description was that it was a silver ring(singular) after being asked to sign for it. See photo. They comped the room but a formal apology took DAYS of complaining—-hotel mgmt suggested comping the room was a substitute for acknowledging what went wrong. The GM only learned about it because I complained to corporate and produced documentation. The GM said all lost and found items are treated the same and there’s never been an issue so he didn’t take issue with the handing of expensive jewelry. The description (IMO) places a $50 -200 value on two rings worth considerably more.…
While there is plenty to eat within walking distance (Trader Joe’s next doors and tons of restaurants within a few blocks) I was surprised at the lack of food in the hotel. There is a small outdoor pool and fitness room with 4 machines (2 treadmills). Overall the public spaces seemed dark and old. The staff was great but I don’t think I’d go back unless I had business in the immediate vicinity.
My mother, who's in a wheelchair and had to evacuate from her home nearby due to high winds, fires, etc came to this hotel and although they said she had a wheelchair accessible room, the beds were way too high for her to be lifted onto the bed to get her leg braces off and into bed, she's 5 feet and can not walk even on her braces but one or two feet out of her wheelchair. What's more, the bathroom is not ADA, has no pull bars on the wall to lift off and onto the toilet. This is a clear ADA code violation. She is with a health care worker but she can not help her into or off of the bed, on or off the toilet. All the hotels surrounding are filling up from other evacuees. Why have beds that are so high that even able bodied people find it hard to get up into, let alone a person in a wheelchair? Why no grab bars on the walls surrounding the toilet in an ADA room?…
Clean inside and out. Rooms are standard nothing fancy. Area offers several stores and places to eat. Trader joes right next door. The fire alarm was set off by someone burning their popcorn at 1:30am, front desk should have answered calls quicker or made some sort of announcement that there was no fire concern.
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