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All reviewssanta monica blvdpancake machineroom was cleanbreakfast is servedfree breakfastconvenient locationa great staybusiness tripfront desk stafflight sleeperfreewayhieparkingneighborhoodhollywood
My company reserved a room for one of our constituents last month using our company card. They accidentally charged her card instead of ours. We've contacted them over 10 times to fix the charge (phone and email). We sent a credit card authorization form 3...More
Response from Jaime A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 7 January 2017
Thank you for your feedback. I am sorry to hear the situation your constituent was placed in due to her card being charged.
Our hotel is currently closed for renovation, so I apologize you have had difficulty contacting us.
In regards to the...More
The hotel location is so good, only need a few minutes to get to Santa Monica Pier and many restaurants. Our room was very clean and quiet, the staff were all very politely and gave us many good suggestions for exploring LA. Thank you so...More
2 Thank Wenting Z
Response from Jaime A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 31 December 2016
Thank you so much for your review. It was a pleasure having you stay with us and serving you during your time in LA. We are glad you enjoyed our suggestions of the area and enjoyed your trip. We can't wait to see...More
We stayed two rooms, 3 nights at this hotel.
The hotel is located pretty much in the middle of all the major sights of LA. However, it still manages to be in the middle of nowhere near any sight. For that I do not classify...More
1 Thank PieterTMP
Response from Jaime A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 24 December 2016
Thank you for reviewing our property. I am glad you enjoyed our proximity to much of the attractions in LA but am sorry to hear you were not able to take advantage of the unique variety of shops and restaurants bordering us in...More
First of all, the staff was very friendly and accommodating. And the hotel is convenient to the freeway, West LA and Santa Monica. Unfortunately for me, the rooms were dingy and did have a moldy kind of smell. Like another reviewer stated, if you need...More
Response from Luis A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 18 November 2016
Thank you for taking the time to let us know how your stay was. I am sorry to hear that the room experience was not up to expectations. We will be undergoing a major renovation soon and will use your feedback to assist...More
I was so bummed I could not get a hotel closer to the beach for my business trip to LA last week, but Guissepe was so nice and helpful and told me all the places to go and get food and hang out. He was...More
1 Thank Kara B
Response from Luis A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 11 November 2016
Thank you for taking the time to review our hotel and let us know how your stay was. I am so happy to read that Guissepe was able to make your stay and provide you useful tips to get around the area. Guisseppe...More
Response from Joshua W | Property representative |
Thank you for your interest in the property. Valet is $20 per night, and self parking is $15 per night. This is a competitive rate for parking in the area where parking per night typically costs much... More
Thank you for your interest in the property. Valet is $20 per night, and self parking is $15 per night. This is a competitive rate for parking in the area where parking per night typically costs much more.